Wesley Wood Service Experts Reviews

"Extremely satisfied with the service"

"Service is quick, informative and on time"

"Price"

"Charge too much"

"We appreciate the service visits every 6 months to keep our system operating well. Scheduling is easy because Wesley wood calls with reminders."

"The technician was extremely thorough in checking all aspects of the system and getting them ready for the winter."

"courteous"

"Efficient, informative"

"Good technicians - very thorough."

"Satisfied customer for 30 years"

"Office staff very professional Adam , the tech, always so professional and nice."

"Your techs were very thorough and courteous during the visit."

"On time Polite"

"Techs arrived on time and went right to work"

"Dependable, transparent in communicating their work, will not sell needlessly"

"Knowledgeable saleman"

"Excellent service!"

"Very professional and on time but also knowledgeable."

"Very polite On time Helpful"

"Professional and efficient"

"Professional friendly"

"Too warm to start the furnace. Maybe you should schedule a fall checkup in the fall! My service rep was great!"

"The installers were fantastic. Our estimator did not provide enough information on what we had to do before installation and get HOA approval for removing a shrub."

"Whenever I need service, someone is sent fairly quickly."

"Excellent service!"

"very good"

"This relates to Matthew the technician. He patiently corrected several installation problems with my AC unit (Installed 6/22). Good guy. Knowledgeable and thorough."

"Technicians were courteous and helpful in explaining furnace problems & future furnace correction & system"

"Excellent service."

"Have had same problems for years. Never fixed never followed up to fix. Thermostat is set for 68 and area is routinely 6-10 degrees higher."

"Friendly good service"

"The air conditioner did not work after the crew left and then company was hesitant to send out help that evening."

"Service has been very dependable and pleasant. However, Wesley Wood proposed a room air conditioning unit for my loft that was exhorbitantly priced. I can never trust Wesley Wood for a full replacement unit without getting other prices."

"Adam is clear and concise in his communication"

"Prompt response, knowledgeable (technical plus administrative) repair staff"

"Technicians very capable of completing, efficient and neat"

"Didnt get bill emailed to me and system would not take credit card"

"Wayne and Steve were both polite and professtional."

"I am very happy with the quality of service"

"Reliable service, nice techs and staff"

"Isaiah not only did the Fall maintenance check, he saw a problem I had and fixed it while it was a small problem and avoided a large problem for me down the road."

"The filter for the upper floor AC unit was shoved carelessly and damaged. I found it when I did a routine inspection. In addition it was a major charge for a very basic filter"

"Service man was Matthew and he was very efficient, professional, knowledgeable and identified and solved the problem quickly. One of your best service people that I have seen in over 7 years."

"Was happy with the work and how long it took."

"Excellent service."

"The technicians have always been polite, prompt and very knowledgeable."

"quick installation and good workmanship"

"We had Matt D at our home to work on our A/C in this 90 degree weather and he went over & above to make sure it was fixed and fixed right before he left. Next time i need service I will be asking for him by name!"

"Technician did an excellent job"

"Prompt attention, polite, thorough explanation of problem and solution, excellent work, reasonably priced"

"Always professional"

"I received a confirmation for my appointment and nobody showed up"

"They are always prompt and friendly."

"The technicians were efficient, polite, and completed work by the end of the day."

"Service problems over last years. Oil spill by tech Jan 2021. Smell lasted months. Recent new heat pump April 2022. Poorly installed. Failed to clean up. Put wireless box on duct in location that prevented damper from working. Only corrected when I pointed it out. Wiring for fan done improperly. Only running half speed. Led to freeze up. It took the third tech to solve it. First tech said lost refrigerant. Broke a damper on installation. The one where they put wireless too close. Tech comes, measures it and said will fabricate new one. Weeks later, learn nothing done and new tech has to come to measure. Finally replacement damper installed. On install, expressly told to not disturb secondary UV system recommended by WesleyWood and installed by WesleyWood. The installers threw the UV system out without telling me. And salesman tried to sell leasing system that only a commercial client would want. For a residential customer, it is a financial disaster. Internet is full of people screwed by the lease terms, which are outrageous."

"Technician was excellent! Explained what he was doing, very professional and personable."

"Overall, technicians are knowledgeable"

"Always provide excellent service"

"Everything was done very well and as expected."

"timely response"

"Same day service with follow up call the next day"

"efficient , solved problem"

"Helpful, about to match lower estimate, friendly staff, quick service"

"Thorough, professional service"

"Weve always had great, timely service."

"Pleasant to do business with, carefully explained services performed."

"Have been a WWSE customer for many years because they service my account professionally."

"The Advantage Plan is definitely an advantage! Also, Wesley Wood is always responsive to calls and sends someone within a very reasonable amount of time."

"When you send a polite, well trained tech, we are pleased, but you never send the tech that we request. Sam was great, but you didnt send him? However, Isaiah was terrific! He was polite, well trained & more than happy to explain the steps he took to solve the issues we were having with our system. Problem solved!"

"Always professional and efficient"

"We have always received prompt service and whatever work needed to be done was done properly"

"Ive been w wesley wood for almost 25 yrs"

"Your Customer Service is excellent"

"the technician were respectful of my home and answered questions that i had"

"apoitement is quick"

"Great service"

"I had to call twice to remind them the job was not completed. My ceiling has water damage which I was told would be covered and that someone would call me, as of today no response."

"I have been a customer of wesley wood for years"

"Did a good job"

"The young man showed his aid before entering my house. He answered all my questions."

"Except for the routine maintenance, which is fine, I have found the house visits by Wesley Wood people to be unpleasant and annoying. For years now, every one of these routine maintenance visits has included a technician who provides routine servicing, and is fine. The problem is that Wesley Wood views (and it's many times now) every one of these visits as an opportunity to pressure us into spending tens of thousands of dollars on new heating and a/c units. Sometimes they have concocted ridiculous scenarios intended to scare us. Sometimes they say this or that needs to be repaired. But all the time, they pressure us to spend a great deal of money on new units. If you don't understand how obnoxious this is, then you are certainly not focused on your customers' reactions."

"Rick was amazing. Technically proficient, experienced, and professional. The individuals who initially installed my unit made some mistakes. Rick caught the mistakes and corrected them."

"The Tech. was thorough and answered all my questions."

"I have used Wesley Wood for years"

"Excellent service."

"The technicians are very professional and friendly. They come on time and answer all my questions with regard to HVAC matters. Most of the techs I've spoken to are not plumbers."

"I discovered the drainage line (that moves water from the condensate pump to the laundry tub) had multiple leaks and was putting water on the basement floor. I called for assistance and a repair tech was dispatched quickly, arriving within 90 minutes. He provided excellent service."

"On 3 separate service occasions, we have had a leak from the units caused by improper installation that caused significant damage to our ceiling. While your company has been open to working with us to fix these issues, it would be hard for us to recommend you to another person because if we did and they experienced damage as we have, we'd feel responsible."

"Always good service."

"Each of my interactions with Jennifer were outstanding. She was extremely pleasant and helpful. Austin, our tech, was equally as pleasant and he quickly identified and repaired the problem. He also came at 6:00 pm on Friday evening of the 4th of July weekend without hesitation!"

"Good service. Justin was Very informative and helpful"

"Prompt and knowledgeable"

"great service"

"Efficient and knowedgeable"

"usually service is good, but apparently when spring service was done the tech. put in the wrong filter. when we call for service because of cooling issue, we were told this and the Tech who came didn't have filter on truck. this was on Friday, he said he would bring on Monday. Will Monday came and went and no filter was brought, we had to call and request filter.another apppt was made and tech. came but unaware that he had to bring a filter for the unit and to leave and go get one. It was finally replaced."

"24/7 Service!! Saved us when a/c wasnt working on return from vacation"

"Installation team was great - Jason, Budd, Chris and Max.were wonderful but customer service is terrible! I placed over 5 phone calls to remedy a loud clicking thermostat that was installed and to find out about the Energy Star rebate from the Electric Company. I was able to speak to someone named Rick who said he would get me a new thermostat to replace the one that was installed. That was on May 31st and to date I haven't heard a thing about the replacement or from Rick. On all of my calls i was told I needed to speak to the operations person about the rebate but every time I called I was told she would call be back. She never did! Finally, on June 14th I called my sales rep Anthony Santoro and voiced my concerns about the poor customer service. He said he would take care of it and the following day I got a call from Jennifer. She said she would take care of the rebate and would look into the thermostat replacement and get back to me. She mentioned that it seemed that someone had dropped the ball on the thermostat replacement. Again, I have yet to hear from her or anything about the replacement. I will do a follow-up call to Anthony because he did help me before. I feel like once the heater/air conditioner was installed Wesley Wood could care less about me or my problems. I shouldn't have to continually call and be told someone will call me back only to never get that call. The customer service is terrible and for this reason I wouldn't recommend your company to anyone and if anyone asked me about your company I would have to be truthful and say the sales rep was great, the installation team was wonderful but the customer service is absolutely terrible and probaby the worst I have ever experienced."

"Service by tec was fine. My unit is only l year old. Thermostat was bad and replace free of charge under warranty. Call center was not helpful. It took 2 calls to get through. The person was hard to understand and not friendly."

"Youve always been responsive and friendly to work with."

"The tech was very knowledgeable and did a very good job."

"Everything just fine"

"Your service and technicians are dependable, knowledgeable, and reliable"

"Employees are friendly, helpful, courteous and knowledgeable."

"Professional service, trustworthy."

"I would like my contract cancel and a refund for it. I have used you for years to do my service,but I no longer trust this company"

"Service is always great."

"Excellent service by Sam who was asseted by new comer Jay. The service was great and both gentlemen were excellent in their service."

"Very thorough and good mannered technicians. Very friendly. Didnt oversell but explained to me"

"Excellent service"

"I was impressed by the technician's dogged determination to find the source of the leak in our A/C unit. He came multiple times - first to diagnose the problem and then spent nearly a day doing the necessary repairs."

"I have never had Wesley Wood Service Experts come out to my house and fix a problem on the first visit. First try was an A/C problem. After buying POUNDS of freon, the problem turned out to be a rogue filter another company had added to the system at the air handler. There was already a filter at the air intake. 2) I then called Wesley Wood out to fix a leak in the hot water plumbing on my furnace. The technician did not have the tools to make the repair and scheduled a follow-up. 3) My 3rd call was for furnace and A/C maintenance under contract. the technician arrived without the tools (and apparently without the expertise) to clean a furnace. Despite the obvious screw up, Wesley Wood Service Experts did not reach out to me to make up for the problem, I had to call the office. Then, I kid you not, a week later when they came back to clean the furnace, someone got out of the truck and said they were there to do the maintenance on the A/C. That might make the company one of the most dysfunctional I've ever dealt with. And I even had a guy fix a leak once by relocating everything the leak dripped on rather than fixing the drip."

"When the technician does the maintainance he should do a thorough job"

"The tech was a good guy. He was very knowledgeable and he communicated very well. I never questioned his competence."

"Always good service."

"Not satisfied with appointment technician did very little to satisfy any of my questions left with a cardboard fix on AC unit to prevent a rattle on new AC unit . A couple of test was not worth the money spent."

"A sales representative showed up unannounced with the service technician to the twice a year maintenance appointment and started selling me on a new system. It was totally inappropriate and intrusive. It has completely changed my opinion of your organization. A UV bulb was replaced and no receipt of the work performed was left for my records of work performed."

"Courteous and Competent"

"Great service by knowledgeable professionals"

"Wayne was punctual and efficient"

"Professional and friendly service."

"Adam was great"

"Professional and friendly"

"I was very satisfied."

"The last technician we had was wonderful."

"I will continue to very highly recommend Wesley Wood to all of my friends and neighbors as I have in the past. Once again, under emergency circumstances, this weekend and today Wesley Wood came through for me! From Emily finding the thermostat that I needed immediately to Adam being so knowledgeable and professional I rate this A+++"

"Poor service"

"Have been reliable"

"never had any problems"

"Always good service"

"Technician had only to replace the filter that I had already paid for."

"After a salesman said that a new air conditioner could be split into two zones a installation Teck said that it could not be done I am still waiting for my deposit to be returned. Feel free to call me and we can talk more about this. 610-996-8931."

"Always on time, always seem to do a good job, but I never know until something might go wrong of course! Workers usually seem to know what they're doing."

"Tech did a good job"

"Installation went in OK."

"Todays service was fine. But I learned that the Sept 30, 2021 service was less than fine. Although the tech told me I was all ready for the heating season, he left both of the water valves to the humidifier in the closed position. Apparently there are two valves that should have been opened: one at the cold water supply at the water heater and one at the humidifier. Now I am unsure if the humidifier will work properly at the return of the heating season as the humidifier was turned on but was never properly supplied with water. It also explains the bloody noses, extremely dry skin and all the static electricity shocks we got when touching metal this past winter."

"Jason Budd (Service Tech) was on time, very professional and took time to answer all my questions."

"Sam was great - on time, efficient, and knowledgeable. I usually ask for an 8:00-10:00 window, and most often, it is almost 10:00 when someone gets here. Sam came around 9:00, and I appreciated that."

"Wayne came out on an emergency call as we lost our air conditioning. He was extremely knowledgeable and professional. The service I received on this call alone justifies the service contract I have with these guys! Thanks Wayne!"

"Isiah arrived within the specified time; he mentioned comments made by others in previous visits, so he had taken the time to know my case - he answered questions and was not pushy when recommending the filter to be changed."

"The technician arrived as expected, was very pleasant, and completed the job efficiently and without any problems."

"My technician Austin was very capable, efficient and provided good customer service . He fixed problem and explained very well what happened."

"Technician was very good and very personable"

"Steve and Derek did a nice job."

"Great tech"

"The techs are always consistent"

"Service man was very good"

"Adam was courteous, knowledgable, efficient and had a great sense of humor."

"Fast service"

"Professional and courteous technician"

"Technician was early, neat, efficient and explained all that he did and made some recommendations to keep our system operating at 100%."

"Excellent representative of your company, Austin, did the service. Everything in good condition"

"Very professional! Very thorough! Very informative about our sustenance that is 14 years old"

"He was quick."

"Polite, knowledgeable and communicated well. We had a problem and it was explained well."

"Did not receive written Home Health Report card., Performance inspection"

"Both addressed the problems like they knew what they were doing which made me feel very comfortable."

"the service tech was on time, courteous, and I think you offer good value; we are relatively new to this area / first time you visited, so need to establish a track record REMEMBER TO BRING COVER HANDLE FOR 16 X 25 FILTER WHEN YOU VISIT IN THE FALL"

"good workmanship and stand by there product"

"Tech was supposed to clean HVAC system, ended up replacing filter and taking amp readings of motors, for $150?!?! What a BS con job Wesley wood has become, I want my money back!!! The visit became a high pressure sales pitch to replace my working system!"

"Samuel arrived on time for contract maintenance. Cleaned out humidifier and installed new water line which was blocked. He was highly efficient and personable. Great job - thank you!"

"friendly, knowledgeable, and professional"

"Professional and courteous"

"Your technician, Derek, made the difference! He was professional, courteous and thorough."

"Wayne and Steve were professional, thorough and willing to answer my questions and provide useful information."

"The routine service call went well. For the first time ever, both my main unit and my mini split were looked at on the same day. Mostly, though, I gave a high rating because after I complained to the technician about my allergies, he told me that he had a product in his truck that would solve my problem. I agreed to buy it, and he installed it."

"dedication to detail"

"He was very courteous, friendly and informative."

"Jason was thorough and answered and explained my questions. He was polite and mannerly and a good listener."

"The gentleman was on time, a good worker and friendly."

"They were on time, Professional and Friendly"

"Scott and the technicial were very professional. Unfortunely the news they had to deliver about the condition of my heat pump was not good, but not necessarly unexpected. They offered options which I'm now considering."

"Work seemed clean, thorough and efficient"

"The responding technician. Was Courteous and thoughtful of other persons property"

"Got the job done well with no hassles"

"Very quick response to our issue, friendly techs, thorough job done."

"thorough, knowledgeable, customer-oriented tech.."

"Very polite, knowledgeable, clean & efficient"

"Very informative but way too expensive"

"Polite, on time, efficient"

"Technician gave me a good overview of how my HVAC system was working, upcoming maintenance or potential issues."

"Very good at what he did watched happy results"

"Sam is excellent technician, truly top notch friendly and very professional."

"worker was on time, efficient, polite and friendly."

"Ted was very professional. On time"

"Isaiah and Steve were friendly, knowledgeable and skilled. Did exactly what we expected."

"i feel very dissatisfied with my service from Wesley Wood. I was told there would be no charge as the new heater installed by you was still under warranty. However later was informed that the charge would be 335.00. I spoke to Emily in the office who proceeded to tell me that the cost was this high now because of the difficulty of the job and that it would take two hours to install the new inducer motor. The job actually took 5 minutes. I can see charging me for an hour of work but the amount I was charged for warranty work was not a fair price. very unsatisfied with how I was treated when I inquired as to why the price was $335.00. I work for a service company and we have hourly rates. Emily would not tell me any rates of the reason for the price. Just that it is all determined by the difficulty of the job. Also, i was told that the tech would arrive between 2pm-4pm and did not arrive until 4:45."

"Always profession and caring about our comfort and efficiency"

"Neat and clean, also very pleasant"

"Overall a very good job. I would like to see a check list of what exactly they did."

"On time, courteous and efficient"

"Technician came ahead of schedule.Still waiting to hear from the main office about when tech will return to install 2 new filters."

"On time and efficient"

"I do not appreciate the technician telling the tenant that the unit needs to be replaced. Any feedback on the condition of the unit needs to be provided to me (the owner). Unless it is dangerous situation which I believe is not the case."

"Arrived on time. Polite and courteous and wore their slippers"

"On time Informative Efficient"

"I have nothing to compare the service against. However the gentlemen were courteous and appeared to know what they were doing. They worked keeping dirt off rugs. There was no selling of other products or services but they gently mentioned other things I could think about. Which I will."

"Isaiah was very thorough."

"Haven't used our AC yet so we'll see but the technician really seemed to know his stuff and gave us some helpful hints and explained a lot."

"Tech came within time frame, explained what he was doing, answered few questions I had written down"

"Service Tech damaged framing around attic staircase."

"Derek was wonderful. He was prompt,,pleasant, and very professional when doIng a maintenance check on my heater and air conditioner.He immediately covered his feet with booties upon entering my home and gathered information from me as to my expectations. He was very focused and thorough with completing the job in a very professional and timely manner. After his visit we made an appointment for him to return to install a new thermostat the next day. Again he arrived on time and completed the job in professionally and in a very timely manner. I would highly recommend Derek. Thank you, Joyce H"

"Excellent service"

"Service was very good but rain caused a mess in our basement"

"Technician seemed to know his job and did it efficiently."

"The service technicians were all effective efficient and professional with their job and their knowledge."

"Austin was an excellent technician, very knowledgeable and professional."

"Derek was fast, friendly and helpful in getting additional information to me."

"Technician was very knowledgeable and efficient. He was a great communicator, explaining everything he did. He corrected one major problem quickly."

"Little expensive/ overpriced. Friendly and reliable."

"Timely response, excellent communication with the Ops Mgr and both techs that come to look at my HVAC system. Adam and Wayne both exhibited a full understanding of the system and explained the issues and what was needed to fix the issue."

"listened to our issues and tackling them first thing"

"The technician was friendly, Professional,"

"Your technician was very polite, professional and helpful. He did an excellent job explaining his recommendations and provided up front pricing."

"TALENTABLE"

"Quick, timely, efficient"

"Things were done right and on time."

"Prompt Pleasant Wore covers on shoes Appeared to know his job Put new filter in to furnace even though it was not purchased from his company Took old one away"

"The two techs were very friendly and respectful, did a thorough job, and one even left to get an electronic filter we needed and returned to install it same day. We've had WW for many years and have always been very satisfied."

"Knowledgeable, efficient, polite and pleasant. Explained things well."

"The technician"

"The technicians Derrick and Steve were very polite, efficient and left a clean work area."

"The technician explained what he checked and found"

"I have an older unit - I was pleasantly surprised that they still knew how to fix it."

"Many problems fairly new thermostat went bad. Heavy service charge. Now want to charge us to use outside temp, icon(.) This new thermostat should be a complete and same model as last one, so why the extra charge to be able to see outside temp."

"Austin was very professional, clearly explained what he was doing and what he recommended we do moving forward."

"Knowing the ac system"

"Samuel Marah was very professional, arrived on time and explained everything."

"Adam was very thorough and resolved the issue this time. Was very quick and very courteous."

"He saw the problem immediately and fixed it"

"Called, showed up on time, did his job."

"the 2 workers came during the arrival window, and did a good job performing the service."

"Derrick was prompt, courteous, communicated well and was very professional in our interactions. He did a great job."

"The AC tune-up was completed in a professional and expedite manner. Austin answered any questions."

"Very thorough.."

"Technicians answered all my questions and explained everything they did"

"Courteous, efficient and explained various things about my hvac"

"Great guy"

"Efficient and very knowledgeable."

"Technicians were prompt, thorough and communicated the status of our HVAC equipment."

"kudos to Austin"

"Bob provided excellent service."

"Refuse to help"

"Adam was knowledgeable, thorough and friendly. He arrived on time and performed the necessary troubleshooting of the problem."

"During the window of time for the service call, something unexpected came up, and I had to leave the house for a while. Sam was waiting for me when I got home. (Fortunately, I kept him waiting for just a few minutes.) He did the HVAC maintenance work quickly, and consulted me before changing the air filter. He also told me about an ultraviolet system I can add to my air conditioning system to minimize the spread of germs. I haven't done any research on prices lately, so I answered NA to question 10. However, I am happy with the service that Wesley Wood Service Experts provides, and I have no complaints about the pricing. I've done business with Wesley Wood since 1992, and look forward to continuing to do so for years to come."

"Disappointed that old air filters were left behind for me to try to dispose."

"I thought I had a defective thermostat and it was going to be replaced."

"Adam reviewed his findings with me, including picture"

"The tech (Bob) was very professional and courteous. Bob demonstrated that he understood our HVAC system."

"He was on time and respected my house and informed me of what was done"

"Efficient service"

"I had requested a specific tech. I did not get that tech. Also the Tech arrived almost an hour after the end of the appointment window. When he was here he was find and did good job."

"Great service"

"Teck arrived a little late, but the service by Adam was a excellent delight, took his time answered all my technical questions, checked our HVAC unit throughly, we would like him to return at our next scheduled service , thank you."

"Techs were on time, courteous and efficient"

"Great work. Some of the registers werent attached fully back."

"On Time. Techs are very knowledgeable."

"Larry and Steven are very conscientious and thorough."

"Tech was very knowledgeable and helpful"

"Quick service, tech were very professional and prompt"