Wesley Wood Service Experts Reviews

"Adam is the best,always pleasant and takes time to answer questions."

"Austin, our technician, was polite and thorough."

"Did a great job!"

"Matt was courteous, communicated well and seemed to be quite knowledgeable. My criticism is that he was the second person sent by your office. The first person, who came last week, was not trained to work on our systems. Yet your office has all our systems on record."

"Adam is always friendly and professional"

"He was very informative"

"Technician was prompt, friendly, and communicative."

"The tech was very good.,explained what he was doing and explained the results and what they meant"

"On time hood service thanks derek"

"Quick response; friendly and professional service"

"Professional, efficient, friendly, comprehensive information"

"Friendly, seemed to knowledgeable, answered my questions, checked the air as requested, seemed to go out of his way to keep me informed"

"Very professional. Got right to work and were very sociable. I'm sorry I forget the one person's name - maybe Steve? -but he and Austing were great."

"on time and Caleb did a thorough job"

"Both technicians were very personable and informed us what they were doing and what was needed."

"Based my response on Austin. He was very personable and knowledgeable."

"The technician arrived timely, was very competent and neat. He made sure that the entire area was clean when he was finished."

"Exceptional Service"

"Knowledgeable. Explained everything. Courteous."

"Tech was on time, courteous, answered any questions I had ; he was helpful setting my thermostat correctly for change of seasons"

"on time kept informed - techs put booties on feet and very polite"

"The technician was very thorough in inspecting all the heating equipment."

"Adam was on time, friendly, professional and thorough."

"Service by Derek Pepe was efficient and complete. He kept us informed about the status of our system. Scheduling was easy."

"The technician couldnt get the one unit started for heat. He said it was the board. But then the thermostat which has always worked stopped working and shut down. He called in another experience technician and left. An hour later the second one came and said it wasnt the board but some other part. At the end of his visit he said I could still use the unit and that I would get a call on the estimated repair. He also said the thermostat was working. This morning I went to the thermostat and its not working and is completely blank with no power. I have already recommended your company and am worried that my friend (Wendi Slivka) might not have a good experience with you. She has already scheduled an appointment with your company"

"on time during the window, worked diligently on the service, left things clean, etc"

"Austin and Steve were prompt, courteous, professional and provided great Service. They explained all aspects of the tasks undertaken and we were very satisfied with their work."

"Michael was on time, explained what he was going to perform, ask if I had any questions or concerns, and promptly performed his work. When he was finished, he explained all conditions that he had found, recommendations, etc. He was very thorough in leaving no mess behind. Michael was great!!!"

"quick and thorough"

"Technician, Justin was personable, and knowledgeable."

"On time, professional service"

"Adam is a great tech; knowledgeable, polite and thorough."

"Very courteous and explained various features of our new thermostat thoroughly"

"I have had Michael respond to my house before and found him to be very knowledgeable and thorough in addressing the problem"

"Very informative, courteous, speedy last minute service and fair pricing. Will recommend to friends."

"very good service"

"Dean is always provides us with an explanation of what needs attention and a full description what he intends to do to take care of it. We learn a lot from him."

"The technician that came out to do my maintenance ended up not tightening something which lead to oil leaking inside my unit which kept a flame lit every time it kicked on to heat up tue water. He also got 50 dollars from me writing a google review before knowing what had happened. The gentleman who came over last night deserves the 50. The little mistake from the guy before could have ended up burning my house down."

"VERY GOOD SERVICE"

"They were quick & efficient. Asked for any questions."

"I expected a service, not a sales call. While I know I need a new HVAC, that is NOT the reason I called Wesley Wood and there was nothing in advance selling me it would be a sales call. NOTHING was done to my HVAC equipment: not even the air filter was replaced. I paid $138 for an unrequested sales call. This is going on Yelp and other review sites."

"Tech was very professional, arrived on time and provided prompt service."

"Answered all our questions and was very informative of the how to set up the system up"

"Mike was great, explained everything that he did during the visit. Big plus is all 3 of our dogs enjoyed his visit."

"Problem and potential solutions were explained clearly and in detail. Job was completed done timely."

"I did feel like the team was finding ways to sell me something additional"

"Dean was terrific, very pleasant and knowledgeable."

"Clear and comprehensive explanations and suggestions for path forward."

"Matt was very great technician, he answered all my questions."

"knowledgeable and courteous technicians."

"I never received a quote. The technician was at my house about 4 weeks ago."

"Very helpful and knowledgeable . Willing to discuss his finding."

"Mike Liedike was on time, quick, and efficient."

"Always excellent service and kind polite technicians"

"Justin was very polite and did his work in a professional manner and explained what he was doing."

"great customer service"

"Everything went well. The men were so nice and friendly. Thank you all."

"Answered my questions Clean and neat Efficient"

"fast efficient service visit."

"Justing was very pleasant and knowledgeable. He was efficient and explained what he did very effectively."

"Everything was smooth and efficient."

"Courteous, professional & answered all our questions."

"First, our AC went out in the afternoon, and I called about 5:30 and got a very friendly and efficient person, who spent several minutes trying to get a technician here as quickly as possible. He arrived the NEXT DAY, about 8:30, diagnosed and fixed the problem quickly, and we had the AC woking within the hour. His b=name was Adam Beener and he did a fantastic job, checked everything, and was extremely pleasant throughout! Absolutely first-rate experience!"

"Justin was nice and very professional"

"Justin did a great job"

"Very friendly, answered any questions I had and explained what was being done and checked today"

"Technicians are knowledgeable about their work."

"Very friendly. Since my system is new he asked if I had any questions about my new thermostat features. Explained things I did not know sbout the humidifier attached to my furnace."

"Matt was the best service person we have had since purchasing our new system from you a year and a half ago. I would be remiss if I didn't also say that the previous technicians we have had were awful. It was an error (oversight) by the previous tech that caused our AC motor to burn out in 94 degree weather. Installation crew also made numerous errors before getting it right."

"Thorough, professional"

"Both of the guys that were here were extremely helpful, polite and knowledgeable."

"Person who answered my telephone call was very polite and helpful in making my appointment. Technician who came to the house was efficient, courteous, and helpful."

"Very personable and knowledgeable. Extremely willing to be helpful and very courteous."

"Very quick to respond"

"Matt Delaney was great, knowledgeable, courteous and easy to work with"

"Justin was head and shoulders above prior technicians"

"Adam is prompt, efficient, polite, patient & honest. He takes the time to explain what needs to be done & how hes going to solve problems with our system. When Adam is the Tech, we know we are in good hands. Abby is a wonderful addition to Customer Service. She is always helpful & reliable."

"Very helpful; knowledgeable and personable"

"Called for service on Sunday as we had no AC, was told that no service is available on Sundays, was told that someone would be out 8-12 on Monday; called for an ETA @ 1 pm; was told that Sunday person never recorded appointment; Sunday person was very unprofessional and yelling kids in the background. Monday's receptionist was very professional, got us on the schedule, and Adam was exemplary."

"Both technicians were very helpful and informative and polite"

"Very professional and knows what hes doing."

"Mile and Steve were very easy to deal with"

"Clear explanation of the problems and good suggestions we could use to minimize the problem."

"Adam does an excellent job!"

"Dean is very knowledgeable and personable. He was carreful in our house. He explained everything he was doing and I was signing very clearly. He also have tips and advice on other plumbing related matters."

"Very patient waiting for the hot water heater to empty because the water was extremely hot. He then adjusted the temperature and tested until the proper temperature was good."

"Technician was knowledgable, helpful and friendly."

"Not satisfied with service. There are issues mentioned in the home health report that I believe should have been addressed during the service P M."

"Came in....went to work. Quick. Clean and thorough"

"It seems to have been a complete examination of the equipment."

"Informative, prompt, good follow up. Straightforward as it should be"

"Austin was great in taking all the time necessary for me to feel comfortable in understanding how my furnace and a/c work."

"communicates well"

"Adam was professional and thorough."

"He was very helpful in showing me the water coming from my hot water heater and rust that was around the top of the it."

"On time and job done"

"Matt did a great job and kept me informed the whole time he was here. Matt was very courteous and explained everything in detail Would rate him with an AAA+"

"Adam was very knowledgeable and excellent customer service"

"knowledgeable; personable"

"Only based on technician and service of unit."

"Quick to identify issue and provide potential solutions. Courteous."

"Called for inspection and issue about water leak. Inspection checklist not done. Water leak not resolved...was told to caulk around drain fitting since a crack was found. Did not say anything about WHY it was cracked."

"Justin was on time, courteous and professional."

"Austin knew exactly what to do. He reset the furnace and a minute later the thermostat was reconnected to our home Wi-Fi."

"Excellent Service from office help to technicians"

"Your technician Dean was prompt efficient and provided good explanation of job I would request to have him for any further jobs"

"Friendly, prompt responsiveness"

"Prompt, assessed the issue and made a plan moving forward"

"Technician was on time and friendly"

"Derek was easy to work with and did a great job."

"Tech was extremely proficient and did a great job"

"Mike was friendly & efficient."

"He was on time very polite and honest"

"They all were very courteous and informative in what had to be done"

"Derek was very thorough and helpful"

"He was very pleasant and explained everything that he did on the unit."

"No problems with Tech or his work/ability"

"There were 2 visits. Rob and Mike arrived in timely fashion and worked quickly. They suggested a failed damper needed to be replaced but were unclear about if or how that related to intermittent failure of the thermostat. They also assured us the replacement damper would be here within the week, but it has been 2 weeks and no damper. Ricardo and Caleb came Friday July 21. They took the time to explain the operation of the damper and agreed one of them needed replacement and that hopefully the new damper would resolve the problem."

"Wesley wood was very responsive when our AC unit wasnt working in the heat of Summer. We quickly received an appointment, which we greatly appreciated. Justin and Steve (sales) came out to discuss our options and answered all of our questions. Justin returned the following day to repair our AC unit. He was very thorough and explained everything to us. He does a great job educating customers about technical concepts related to the repairs. These are concepts he clearly knows a lot about, and its so helpful to us that he made sure we understood. He was very attentive in keeping our home clean, and was so considerate of us every step of the way! We appreciate Justins customer service and how very kind and considerate he is to his customers!"

"Dean was very efficient, knew what he was doing, and completed the work in a very timely manner."

"Four men came to complete the job. All were mannerly and friendly."

"Arrived in the scheduled time and performed the work quickly and expertly."

"Adam did a great job, very knowledgeable and thorough. Sending a salesman on calls is my biggest complaint with Wesley Wood and one of the reasons I hesitate to recommend them...it is obnoxious. Also, your pricing is over the top."

"Numerous problems"

"On time, very professional and knowledgeable"

"Adam was awesome, great customer service"

"Dean did an excellent job. Very competent and concerned about detail. Takes great pride in his work and detail!"

"Very responsive and knowledgeable"

"Austin was very patient and explained everything"

"Justin was great"

"Justin was professional and was able to detect and repair leaks."

"Im always impressed with any of my Wesley Wood visits ..... thats why I use them exclusively. Tim Off is my plumber and regularly asks why I dont call them . This is why. I'm not happy with the quality of the Lennox product so far."

"Today, the technician was GREAT but the initial service call that was canceled at the last minute and pushed the visit out from Saturday to Monday was aggravating. Fortunately I was able to get the AC working by myself."

"Very professional and does a good job"

"Very accommodating"

"Derek was very professional and answered all questions"

"Anthony did an excellent job explaining the Lennox Signature Series and how it would help us cool down the upstairs better than the previous Lennox Elite"

"Dean was very prompt, professional, did a thorough inspection of plumbing. He immediately scheduled to fix what needed to be repaired. Great addition to your company!"

"Justin found the problem and repaired it whereas Sam could not find it."

"Austin, who provided our service, was fantastic. On time, respectful, thorough, explained everything to me, extremely professional. He is a real asset to your company and I will request his services again! Look forward to doing business with you in the future!"

"Great professional service."

"No one called or showed."

"Ricardo did an excellent job, assessing the issue and checked the system throughly. He was great at explaining the possible issues was a true professional. By far, he was the best service person I ever encountered with Weasley Wood."

"Everything seems to be working properly. He had difficulty finding the filters to change them. I assume it happened, although I never saw a filter enter the house."

"Derek never showed up!!"

"Great guy very thorough did an excellent diagnostic"

"Excellent service"

"Customer service rep Abby was very pleasant & helpful fitting us in for our routine maintenance. The technician Austin was awesome and did a great job."

"The installers went out of their way to satisfy any issues I had with the install."

"Robert Hess- Bob was very caring, professional and thorough with maintenance check and cleaning of AC unit."

"Was not able to repair the problem"

"Every aspect of the service is wonderful."

"Technician was efficient and friendly."

"The technician does the best"

"Michael was very professional and he explained every step."

"Wesley Wood asks customers to complete the survey based on the final service. Of course, our final service involved Matthew DeLay, the companys senior technician, who spent close to three hours correcting the problems of our recent heating/air-conditioning installation that prevented the equipment from cooling the house. I have already posted a superlative review of Matts work on google. At the same time, I would like to give a shout-out to Bob Hess, the emergency technician who responded in the evening of the day I called and who identified the chief issues. He worked diligently but was unable to resolve the issues with the equipment that he had on hand. His analysis, however, provided an overview of the problems. A harbinger of the problems began with the damaged original air-conditioning unit twisted pipes and the floor bent in like a crushed soda can. The original technicians apologized profusely and sent out for a new unit. We could not have them work into the evening given a dinner event we were attending, and we had to wait 5 days for the first mutually convenient date to finish. They estimated that the work could be completed by late morning, but it took an hour to go back for Freon after they discovered they did not have enough. Still, the installation and orientation for the thermostat were completed around noon. We were out in the afternoon, so we did not notice until later that the system did not seem to be cooling. That was the beginning point for me studying the thermostat manual and watching videos trying to learn what we were doing wrong. After I finally called for service, we learned that there were the following issues: Fan in air-conditioning unit not spinning Wrong water overflow tube. Matt stated that it should be 3/8 diameter rather than the 1/2 installed Cracked and leaky pump probably from trying to attach wrong-sized tube Water tube hanging out from the house to drain will freeze in winter Freon - six pounds extra (Matt stated that there could have been confusion from freon added from the damaged unit) Wire board in furnace had polarities switched (Andrew stated that this is not uncommon across manufacturer. However, it is the second problem with the Lennox companys equipment on the same job) The survey format would lead to a presumption of high marks for Wesley Wood, as we are currently very satisfied with the work. However, we had a week of no air-conditioning as well as uncertainty about what was initially a botched installation. I have been a customer for over 30 years with the maintenance contracts and have been pleased with company. We were able to sell our first house with the original equipment due to regular maintenance, and the equipment on our current house has lasted 20 years. I also had a new hot water heater installed 5 years ago, and while there was damage done to some wood flooring (the crews hand truck had flat tires), the company paid for our claim promptly. Neighbors asked us what was happening with our new system when they saw the Wesley Wood trucks several times. From the viewpoint of the overall experience, I can currently give only qualified praise, as reflected in the survey scores. I will add that the company sent their senior technician, however. If only we had had Matt or a similar level technician from the beginning!"

"The crew was on time and cleaned up the area after they were finished. All the people were friendly and helpful."

"Scheduling was very easy. Technician, Austin Lee was prompt, polite, very thorough, answered all of our questions thoroughly, taking the time to explain more how the system and the components of the system work. He truly was excellent. ALL of the technicians who have come to service our unit for us have been excellent."

"Really didnt do anything"

"Adam is definitely a Sr. Tech. ; He resolved the ventilation issues which were created by electrician install on two bathroom fans quickly! He listened to me and proved me right!"

"Great, explained all details completely. Was able to get a bonus of an installed hot water heater 40/50 gal installed incl. In estimate. Wow! Busy holiday week. Please fu next week. Thank you Steve.enjoy your red, white and blue days!"

"The tech was on time, explained what he was doing, worked quickly but thoroughly, and was very pleasant to work with"

"He was pleasant, did his work quickly, and answered my questions."

"The fellas showed up on time and quickly diagnosed the problem and fixed it"

"Mr Crooks arrived on time. He performed the requested service in a timely fashion. He was polite and very helpful in answering my questions about the system."

"Two delightful young men. Polite and gave a very clear account of what they found. No pressure to do any suggested upgrades/repairs."

"The tech was great"

"Excellent service"

"Service tech was excellent. Got the ax turning and it has worked perfectly since. He said there would be a follow up phone call that never happened. Then the last two weeks a notice was sent to me. I discussed w Emily and today Katherine that I didnt need replacement or service as it was working per normal. Emily said a new scheduling system was put in place and scheduled the first appointment. Katherine cancelled tomorrows unneeded appointment. Not sure why it keeps scheduling. Also I updated the contact phone number in the form. This is the 4th time I provided the correct phone number."

"Polite, personable young man. You would be lucky to have more techs like him"

"Great service"

"Austin was excellent, knowledgeable and very helpful."

"Dean was very nice & explained everything so that I knew what I was getting. He worked efficient."

"Unbelievable! So knowledgeable and explained everything so well. Went over and beyond for us. Excellent communicator and would absolutely recommend him to all customers. 10+"

"Excellent service"

"Agent available immediately on phone, Technician arrived within a couple of hours. Tech professional and explained everything clearly"

"Bob is great"

"Technician did a very good job. No complaints with him."

"Ricky was knowledgeable and efficient"

"Techs were personable and professional."

"He fixed what Sam did NOT do"

"Problem was efficiently resolved."

"They did a great job explaining their inspection results"

"Very pleased with the people that came out, especially Matt. Very considerate and patient with me."

"Made the call next day. Knowledgeable tech person. Nice demeanor."

"Derek was great to work with, diagnosed the issue and followed up to solve the problem."

"Ricardo & Dean called ahead to let me know they would be there within the half hour.They politely introduced themselves and efficiently got to work. After they left an evaluation of my air conditioning was emailed.They both were personable and professional."

"We are pleased with the speed of response, the quality of the work and the pricing"

"Explained everything"

"Unlike my previous experience with the last Tech that came to our house, Robert was very professional, thorough and did a great job of letting me know what issues we have and fix them as needed."

"Very professional"

"Adam was courteous, knowledgeable, helpful, hard working and pleasant. Identified a possible problem and fixed it. Corrected some issues with our Wi-fi setup for the mobile app. Excellent tech rep. (Also was nice enough to wear booties in the house.)"

"Excellent explanations of state of equipment and items to watch."

"On time, knowledgeable, and polite."

"Good service, professional, polite and sociable."

"Professional and thorough, friendly."

"Austin was very pleasant and informative."

"Skilled with good info"

"Today's service was excellent . We'll see if the follow up to seal the hole where the pipes/wires come in from the condenser is timely."

"Polite, thorough, friendly and professional."

"Courteous, knowledgeable, employee"

"Adam did a good job and was thorough."

"Phoned Friday night at 5:40 and received a live person within 2 telephone rings and was successful in booking service the NEXT DAY, Saturday morning. During the hottest day of the year! June 3, 2023. Woo Hoo!"

"Michael was courteous and explained everything he was doing and what we needed to do to maintain our unit"

"Telephone issues on Saturday when I called in. Once connected everything when smoothly. Technician on time and knew what he was doing."

"Very knowledgeable"

"Excellent response time, pleasant encounter."

"Very good experience"

"Excellent svc and knowlegable explanations to my questions."

"Excellent svc and knowlegable explanations to my questions."

"Was not emailed service report after the April service visit."

"Adam is very professional and highly qualified. Always does a good job."

"Very friendly, answered all of my questions, and gave great tips to keep my unit running smoothly."

"Austin was terrific! He was knowledgeable, helpful, great people skills, great recommendations. Ill request him in the future."

"I was surprised that the technicians no longer carry filters with them. The technician has always replaced the filter in the past (at an additional charge)."

"Austin Lee is great. Very thorough and thoughtful. He never leaves before asking if we have any questions, comments, or complaints! So glad he services our area!"

"Melvin was friendly and professional. Answered my questions and made some good suggestions."

"Adam did an excellent job and explained everything."

"Through and great response"

"the technicians arrived on time, were thorough, and seemed to do a very good job repairing a lot of small issues we had with the system"

"Technician came out promptly and quickly performed maintenance."

"Fast fix"

"all ok"

"Everything was great - only minor issue is showed up a little late without reaching out to let me know. Would have appreciated that"

"The tech was thorough and communicated well"

"Professional service. Explained what was working and what wasnt. Fixed in a timely matter."

"Very knowledgeable and friendly guys. Took the time to answer any questions I had."