Wesley Wood Service Experts Reviews

"The technician was very polite and he looked for where the source of the problem was."

"Pleasant, thorough, professional."

"Arrived within time frame and properly dressed for entrance. Replaced worn out filter for which I was very thankful."

"Appointment was canceled by the technician due to a major problem at the appointment prior to our scheduled appointment. The technician did call to cancel, and did inform us that he would have someone call to reschedule. No one called and I had to reach out to reschedule. The representative told me there was no note in our account regarding the need to reschedule. This is NOT the biggest of customer service issues, but I thought I should respond since your systems must be indicting the service was performed because I received this survey...most likely just an electronically generated response."

"Tech performed his job as expected. Inspection was delayed a week due to unexpected cancellation by WWService expert management."

"Friendly tech. Helpful, and gave helpful advice. Worked efficiently. Did his job. No problem afterward."

"Everything checked out good. Technician was very courteous and knowledgeable."

"Technician was courteous, on time, and thorough."

"I called and they came out to solve the problem in less than 2 hours."

"I was very satisfied with the technician. He was knowledgeable and helpful. I was very dissatisfied with the salesman, he was very pushy."

"Rep was on time (actually a little early) and respectful. He said he would have Sue send us the quote the next day and that happened. The price was a little better than the other prices we received."

"Job was handled well no problems, very professional young man."

"tech was very informative and helpful with several suggestions."

"On time. Personable but professional"

"Although I was happy with my service call, I was disappointed that I did not get a follow up call from Wesley Wood Service Experts as Bob promised I would. He said that there might be an issue with the water heater expansion tank and that it may need to be replaced. He also promised that someone would install an expansion tank hanger strap, and no one has called about that either. I would appreciate it if someone would follow up with me."

"Because I have no complaints"

"Larry is a very skilled Technician and communicates very well. Very thorough and knowledgeable. Very helpful."

"Thourness"

"Brian was attentive to his job and was professional"

"Work was done quickly. Technician was businesslike and efficient. My only question is that today I discovered that one of the ducts in the cellar was actually disconnected from its vent, and the strap was hanging nearly free. It needed to be hammered back in place. I wish that the technician had caught this.j"

"The technician did a good job--not only did seasonal maintenance work, but also recommended & installed a Firomatic valve (a safety measure), and provided advice on how soon I'll need to replace my HVAC system. The valve wasn't in his truck, but he was able to get it and install it the next day."

"The technician was very professional and accommodating. I, on the other hand owe him an apology and was not pleasant to him. He was pleasant to the end."

"It did not take long for him to figure out the problem and fix it."

"Nick was kept me informed on what he was about to do. When he diagnosed the problem, he went over the alternatives before proceeding. He explained the technical details clearly and he kept the work area clean. The hot water heater is working like it was new."

"Can over straight away and helped me."

"Always leave a little room for a 10 when the repair proves to hold up over time. That is the benchmark for complete satisfaction"

"Larry is the best. He is so thorough and so knowledgeable and I feel like I am in the best hands possible when hes in my own"

"He was very knowledgeable, capable and efficient."

"The technician arrived promptly and did a thorough check of our system. He was very friendly and professional and provided me with good feedback about our heat pump system."

"AC unit not working, no follow up,no solutions offered. I had to call to see what was going on - promised mgr would call back. Still waiting. Had to hire a different AC company to complete job. Now I get a bill form WWood."

"Original appt day and time was missed. No call, no show. I had to call twice to find out what happened. 1st call I was told the tech was on the way and should arrive in 20 mins. Did not show. 2nd call I had to deal with a very unpleasant rep. .told her to have a manager call me."

"Excellent service. Very professional"

"I've used WW for over 25 years and they have ALWAYS done quality work."

"Larry was terrific, called when he was on his way, kept me informed and was just a pleasure to work with."

"Tech was efficient and friendly"

"The tech always knows what to do with the equipment and explains what he is doing. Hes always nice and fun to discuss information."

"Very helpful"

"Sam arrived two hours earlier than the 12 to 2 window I was told. He was a little hard to understand. I thought that both the cooling and heating systems were to be serviced, but if I'm looking at the invoice that was sent to me via gmail it was just the cooling."

"tech was very helpful and pleasant was pleased with him being aware of cov19"

"Nick was very professional and very courteous throughout his service."

"Tech immediately identified the problem as power interruption connected and showed us how to easily reset the system! Took a very short 10-15 minutes."

"I was told I would hear from the rep about the firm date for the installation yesterday. As of 9:30 AM on 8/21/20 I've heard/seen nothing."

"The tech was thorough and corrected the problem."

"everyone was professional. pat responded to my texts almost immediatley"

"Technician was very helpful and personable. Fixed the problem in record time and stayed to make sure it was working correctly."

"Pleasant person. Worked neatly. Discussed needs."

"WW technician was prompt, courteous, and thorough."

"Work was completed quickly and efficiently!"

"Brian was courteous and helpful."

"Knowledgeable and nice"

"On time with no problems"

"Glad that the problem was easy to resolve, would like to see an FAQ of common issues that can be dealt with by the homeowner so as to not have to wait for a day to "fix" it myself."

"My problem was fixed, or at least it appears to be fixed. The technician was up to the challenge. This piece of equipment was ignored for years and years, and Im glad that its working well again, or a Pears to be."

"courteous and professional"

"Solved the problem"

"- Scheduling my appointment was very easy and Josh was very easy to talk to. - Sam Marah showed up on time to perform the maintenance check on my AC system. - Sam was very professional, polite, identified himself and wore a face mask. - Sam was very thorough in his inspection of my AC system and provided several helpful recommendations to ensure proper operationg efficiency is maintained. I would give Sam 5 STARS for his service."

"Complete check up"

"Good service, friendly professional tech, quick resolution."

"It best reflects my opinon"

"Very informed and easy 2 talk to."

"polite , professional, wore booties , nice people"

"Adam was knowledgeable, professional and efficient."

"Tech was on time and prepared."

"Very personalized service"

"Thorough, polite"

"Adam arrived promptly, had good expertise, and fixed our problem immediately."

"Pleasant and corrected matter"

"Friendly, competent, and quick. Send John again the next time."

"The job went off with only one minor glitch"

"Answered all questions I asked thoroughly and was very friendly and professional"

"ON time, professional attitude, detailed work on our system. Stayed safe and cautious"

"did not check the sound outside when shuts off which I asked him to, said numbers were good and normal. would like someone else to come out and check.also he used my bathroom"

"Professional and friendly service."

"On time arrival, good installation, courteous treatment, use of face mask and protective gear during Covid, accommodation on social distancing."

"Very nice gentleman!"

"I had a special request on my Wesley Wood Work Order, but it must have gone unnoticed."

"John was very knowledgable and helpful."

"Adam was on time, very professional, had the part we needed on the truck, fixed the air conditioning unit quickly, and the cost was reasonable."

"completed diagnosis quickly and responded."

"Arrived early-technician was knowledgeable - drove to get parts so he was able to fix that day."

"He was on time, performed his work in a professional manner, and was very polite."

"Extremely considerate of my concerns."

"solved our problem"

"Very fast replacement of Lennox wi-if thermostat"

"I wish that service would have been available sooner that the 3 day wait that it was,- that would have merited a 10."

"Tecqhs were on time, knowledgeable, and friendly."

"He was polite and had all the protective gear on. The problem was solved quickly and we were back to being cool before we were very uncomfortable."

"Very friendly and helpful"

"The technician did a great job of finding the cause of the problem and fixing it."

"I did NOT ask for a salesperson to be here during a routine maintenance appointment. He was very pushy and, quite frankly, I feel that he exaggerated a possible problem to get a sale."

"I have had a protection plan for it least 5-6 years.I had vandalism at my home, my husband knew that the line needed to be "sweated" for repair, I spoke to the supervisor the morning he was to arrive, he assured me he was capable and would have rj (older freon). the service guys were 1 hour late (12-2) time slot...and they would not help....only give an estimate for new. This misinformation was very disappointing and will lead me to not continue"

"SAMEXPLAINEDEVERYTHING HE DID AND TOLD ME WHAT TO LOOK FOR IN THE FUTURE."

"Adam always provides great service and is very customer focused))"

"He was very good and answered our questions. He admitted his didnt know about our split system, but he tried to figure it all out"

"I knocked it down 3 points because I had to schedule my 6-month check-up. Typically Wesley Wood contacts me to schedule, but I guess it slipped through the cracks this cycle."

"Complete service. System working at capacity. Clear explanations from Bob."

"Safety per auctions werent always followed. Wasnt as knowledgeable of system as previous people you have sent have been."

"Adam was great....................."

"Lawrence was very helpful in explaining things and did a great job in quieting the ac unit. He is very professional and courteous."

"He was professional and geniune."

"The time I was given to confirm my appointment was different than the time I was given on the phone: so tech came at a different time. Then I was told he would email me the quote that night or early the next morning at this time(5 days later) i have note received the quote. at this point we have chosen a more reliable company"

"Work was performed in a timely manner. Only problem was one of the techs hit a tree branch and snapped the limb. My wife notified me about this. Tech should have notified me when it happened."

"Great service"

"Larry is an exemplary technician. His professional & patient manner when explaining the problem w/the A/C repair, made this experience a positive one. He is an asset to your company & demonstrates the technical expertise & quality I have come to expect. I hope this evaluation is shared with him and acknowledged by your senior management and supervisory teams. Thank you!"

"Dave worked patiently until we solved the on line problem with the App for the E-30 thermostat"

"Excellent service"

"Our AC issue is still unresolved. The AC has not been fixed and there doesnt appear to have been any follow up calls to us. I will be reaching out to WW again today. Also, our initial appointment was missed by the tech who never showed up and never called. It took days to get a second appt at which point the tech told us that they would need to turn off the unit for 24 hrs and come back another day. No one ever came back."

"The problem was known right away, however the defective part was not available.The repairman came back two days later with the part and my air conditioner was fixed. I thought the cost was a little high for the effort and the part."

"Technician came right on time and he was very courteous and thorough."

"He was very polite and answered all my questions."

"Mission accomplished"

"Larry is great. Very thorough!! Knows his job well!! Appreciate his attention to detail."

"Wesley Wood inside customers service person got the appointment time incorrect. So Pat was an hour late which was not his fault."

"Very good service and explanation!"

"He was very knowledge"

"Friendly, competent technicians, answered my questions. Did not get a receipt showing services performed or technical findings/recommendations."

"really nice job and very cordial careful about covid-19 precautions"

"Worst service Ive ever received. The tech was polite & friendly however many things checked in the past were not checked this time. Time of service shortest ever."

"He, they answered all of my questions."

"Bob worked extremely hard to get our NEW unit up and working. As he said, he was able to get it going with a temporary fix. A technician would need to come back for a permanent fix. We were happy with his work, but it took two days to get someone here and the only follow-up we received was from him. We have yet to hear anything from the company."

"Bob did a nice job and you could tell he knew what he was doing. I need someone to tell how to go from a winter program setting to a manual setting for my thermostat."

"He was fast, thorough and had helpful suggestions for controlling humidity."

"Courteous and concerned with safety and very helpful."

"larry always goes the extra mile to make sure everything is in great order"

"personable, respected our property, gave good advice, efficient"

"The technician was great...very polite, cordial and professional. The problem was with the communication of the work to be done. During our mid-year service call, we were advised of a broken PVC pipe for the condensate pump and that we'd get a call to schedule the repair. After waiting for two weeks I called to request the repair work. I was told my request would be forwarded to a PM for follow up and scheduling. I waited for the call and after several days called again to try to get the repair scheduled. At that point it was handled well and an appointment was set for the following week. When the tech showed up he was under the impression he was there for the service call and did not have the necessary parts for the repair. Apparently there was a communication issue with the job sheet. We rescheduled for the repair. The repair was eventually completed but not after weeks had gone by. Fortunately we did not need our AC during that time."

"Very efficient Technician and professional and courteous"

"I've been a Wesley Wood customer for over 15 years and never have been disappointed. The technician (Jerry) was clearly experienced and provided excellent service"

"Jerry was friendly ,courteous and professional. He answered all of our questions and gave us suggestions to keep the problem from reacurring."

"The technician was excellent"

"Professional, thoughtful and resolved the issues."

"Goodnews - great technician - explained the need new filter"

"Sam was very pleasant, knowledgeable, respectful of our property and able to answer all of our questions. I highly recommend him."

"Adam fixed the problem quickly and correctly - the first time!"

"Technicians were very courteous and proffessional"

"the technician gave me a quick honest assessment of the problem and recommendations"

"Bob got a point for being personable - that said, he didn't seem to know what he was doing ("It's definitely not the inside or outside unit, it's the thermostat... no wait, that looks fine, so I'm not sure"), said he was an "oil and mechanical" guy and not equipped to say more than we have a leak. Tracked mud onto carpet too."

"Technician was knowledgeable and solved problem"

"Prompt and completed job"

"All went well & answered questions."

"Brian has been at my house before and he is very thorough and pleasant!"

"Very thorough maintenance service, and kept me advised on progress and potential system issues."

"When I made my svc appt, the rep did not put me into the system. No one showed up. I understand she left the Co. I made another appt. The tech's computer was down. so he elected to leave w/o giving me a receipt. I insisted so he gave me a hand written receipt."

"The two people that came were good and did a good job. Saw a problem that was easily fixed - filter was blocking airflow - and fixed right away."

"HVAC install estimate. Scott was quick to respond and schedule an appointment to come to our home. He was courteous and knowledgeable. He was patient and detailed in explaining everything so we (as non-engineers and non-technicians) understood all the options. Please note the next two questions are N/A as we only received an estimate. I am entering a 10 as a I do not want this to reflect negatively on the gentleman who came out. We do not do service with you. We have no history or experience suggesting this company as a service provider."

"The technician, Bob, was professional, friendly, explained everything."

"Tech very nice but lacks experiance"

"they came thru the basement door as asked, I told them if they needed the thermostat changed I would do that to just call up the steps. John walked up the steps asking where it was. I was right there. He either forgot or disregarded my request to not do that. He is coming back today as my system today broke the day after they left to do an estimate for a new system and hw will need access to the whole house. He was good about wearing a mask."

"He was pleasant and did a great job."

"He knew his job; handled everything and was very courteous"

"Technician was fine and did his job. Scott was tagging along to try to get a sale. Our system is 13 years old and well maintained. We have it serviced regularly and have no problems with it. Scotts comments that we are on borrowed time are ridiculous and insulting. We have always used WW but this service call did not generate any goodwill. It was disturbing to hear Scott say that the companys owner wants to take advantage of the pandemic and have a salesperson tag along on service calls."

"Larry always provides a thorough service with helpful suggestions."

"Larry does a great job, thorough and friendly."

"Experienced technician. Knew what he was doing. Asked a lot of questions. Answered my questions."

"Technician provided courteous and professional service explaining the issue along the way."

"technician was not understanding of work at home circumstances, carried dirty filter, etc from room to room and then apologized for the mess but didn't offer or attempt to clean it up; made me sign a hand form and provide credit card despite COVID-19 and trying not to touch anything (when all other service vendors have been able to handle over the phone). When he told me I needed to replace a few things, and I asked why, he gave me a short answer without a real explanation. Candidly, I said yes because I was in the middle of a work call and knew I needed to replace one so just said yes to all 3."

"Always polite and on time"

"Very nice and efficient,but 45min late without notifying me. I had to call to see if problem"

"Pleasant and nice job inspecting and checking our system."

"The technician was prompt, polite, and at task."

"Late for appointment time set up by Wesley Wood"

"Good service; answered my questions"

"I want to preface this by saying the service check occurred two days before a very dear friend's funeral who passed from Covid-19, and I wasn't in the best frame of mind to purchase a new HVAC unit. When John gave me the price, I was a bit overwhelmed with the cost. He then signed me up for the Advantage Program. After realizing I would be paying so much more over time, I called to cancel and decided to get other quotes. Upon hearing from John, the price dropped almost $2,000. My question is why wasn't I offered that price initially."

"Tech arrived 30 min early, didnt ask if that was ok, then spent over 2 1/2 hours here for service that usually takes half the time. Tech spent a long amount of time outside on his phone and sitting in his truck. He told us there is a crack in trap in 3rd floor unit and someone from office will contact us to schedule repair. This was 3 days ago. When I called this morning, person on phone said she has no record of what we need for a repair, as there is no parts ticket in the system. This means your tech did not follow up from our service on Tuesday (3 days ago). Guess he wasnt calling your office all that time he was on the phone."

"Did the job and answered my questions."

"From my first call to the company and the lovely woman I spoke to and with the thoroughness of the technician, Larry who did an awesome job."

"Tech called ahead when coming. Explained everything well."

"The technician, Bob, was on time, very friendly, wore a mask, and took a lot of time to go over all our systems, which seemed just fine. Very pleasant visit!"

"Adams very courteous and very professional he wears a mask he wore booties and issues explains what hes doing very knowledgeable very professional person"

"He was very thorough and informative"

"The tech was very nice but someone named Scott Ingram came with him and started to try to hard sell me on a dehumidifier and a hot water heater before Larry even started servicing the heater! This man was totally annoying! I had to be abrupt to make him stop harassing me! He also had another person with him. It was unnerving having 3 men show up at my house. No one told me about this ahead of time. Why did this happen?"

"Jerry, our technician is excellent. Very knowledgeable and very personal."

"technician showed up on time, and appeared to do a good job with the service. since it is so cold, we have not turned on our chiller/cooling, but will soon"

"Did not have a replacement part. Never told me if I could turn on the heat."

"No any complaints"

"Professional and polite and seemed very thorough."

"way overpriced; bought a new HVAC unit in July 2018 for $8200, and now 1 year and 9 months later had to pay a repair bill for $942, which is totally unexpected and not acceptable; there was a leak in a braise inside the new Lennox unit; how can this even happen after less than 2 years service:? What kind of quality are you providing to your customers?"

"Bob was very considerate about following all the covid 19 guidelines. He was careful and respectful within my home. Bob communicated the work he completed and the condition of our AC system with clarity."

"Larry was courteous, efficient, and explained what he was doing in logical detail."

"Adam was friendly, cautious and considerate."

"Spent a lot of time inspecting the system."

"Jerry informed us about his efforts"

"Seemed very knowledgeable."

"Both Woody and Pat were: on time; professional; personable; thorough; willing and eager to take the time to both write and explain all terms, options, and quotations in detail; exceptionally knowledgeable; respectful; and, able to precisely follow ALL COVID-19 Guidelines as per the CDC. Thank You!"

"Sam was thorough and explained things clearly."

"Worked quickly, seemed thorough, had PPE."

"Timely, professional, informative"

"very professional, polite and competent"

"The technician was very professional and friendly."

"Brian was on time, polite, respectful, inspired confidence, efficient, & friendly."

"great service"

"Service tech is always efficient and very friendly. Never had a complaint about his work."

"Larry, Nick & Chris are outstanding HVAC technicians. The work they do is over the top!"

"Bob arrived on time , wore a protective mask, was very thorough servicing the heat pump and was courteous. I did not get a reminder from the Wesley Wood office of my upcoming service appointment yesterday. I called WW late the day before to insure that WW was coming the following day."

"They did good work in installing a new system."

"On time, pleasant, job got done!"

"Bob was amazing. He was so thorough with the cleaning and servicing of my unit, explaining everything. Super person"

"Efficient and courteous service"

"Very helpful and gave information that was very useful moving forward"

"on time, kind, thorough"

"Adam has always been very honest with me and informative."

"Provided quick and quality service, with proper precautions during a pandemic"

"BOB was very courteous, professional and explained what he was doing and what he found."

"Technician was polite and worked efficiently."

"The technician explained what they found and offered solutions for remediation."

"Responsiveness, attention to detail, helpfulness"

"Sales and technicians took the time to explain all options and work of installing went smoothly and all questions were answered."

"He was courteous, knowledgeable and finished when he said he would."

"Service engineer very attentive, displayed confidence and appeared to know what he was doing"

"He did everything very thoroughly ."

"Woody was thorough, clean, and if asked would explain what was being done or how things operated."

"Lawrence always does a fantastic and thorough job. Have been using Wesley Wood for 29 years!"

"He was very professional and thorough"

"Tech is efficient ,knowledgeable & personable."

"On-time, speed & efficiency"

"Good job."

"Was professional, showed respect for my home and was thorough in his work."

"Larry's always great, friendly, and efficient and knowledgeable. NOTE: Please correct my phone number in your system to 610-299-8583."

"Efficient and polite"

"fast, polite"

"The tech was very knowledgeable, kind, respectful and answered all my questions with honesty."

"Adam is always very helpful and knowledgeable. Plus friendly."

"Finally go the problem diagnosed and the new parts installed."

"Lack of professionalism. The technician understood that he is checking a hvac unit at a rental property. However, when I asked him what options do I have (choice of ac units), he responded with: you can either let your tenants die in heat or replace the unit today, because its going to be 75 degrees in 2 days. In front of my tenants. I was willing to replace the ac unit but I didnt appreciate his force selling technique."

"Thourough, knowledgeable and honest"

"Thorough, knowledgable and honest"

"Tech was efficient and answered questions."

"Scott is personable and respectful of my time."

"Sam was very personable, knowledgable and thourough"

"Arrived late. Nice guy though."

"He made a very thorough examintion and explanation of problems to me"

"Technician was very thorough and provided useful updates on the equipment."

"Woody is friendly, polite and appears to do a great job."

"Had no heat, called Wesley Wood, and they were at by house in less than 2 hours."

"Provided a humidifier and installed very professionally"

"Salesman was very knowledgeable, friendly and patient with all my questions"

"Bob was punctual, personable and professional."

"Larry was on time, polite, respectful & thorough."

"Technician was on-time, polite, knowledgeable, and gave me some helpful recommendations to keep up with the system."

"Larry was very helpful, professional and answered all questions."

"Larry and Pat were friendly, punctual and seemed knowledgeable."

"The person who spoke on the phone with me diagnosed it immediately and then the technician showed up and confirmed it. The part came in the next working day and we were up and running!"

"Respect and thoroughness"

"Excellent service and technician went above and beyond explaining etc."

"Brian was on time clean and quiet while in my house. Addressed a issue with a rattle on the outside unit and fixed it. Explained everything he did with the service. He was great."

"Larry Waterfield was personable and knowledgeable. Also very informative. Felt a good job with my heater was accomplished"

"Larry Waterfield, tech was very thorough checking out the heater. Also very knowledgeable and personable. 5 stars"

"Friendly Tech., wore booties, seemed to do a great job."

"I give the high mark because of Steve's visit and his ability to explain how to make the system perform at a satisfactory level. If I had to rate the product and the haphazard customer service I would rate much, much lower."

"The technicians you provided were excellent."

"the first tech left the heat control djsconectef di wehad no heat. thesecond tech fixed that and programmed the thermostat to what i wanted."

"The technician called as asked to give me a heads up he was coming which helped in our planning. He was very thorough and gave sound feedback"

"He took the time to explain what was previously not explained."

"Adam was very thorough, professional and friendly."

"Very professional, had to call back a couple of times to correct Problem. They came same day."

"Personnel was very courteous and handle themselves well They got the job done without disruption."

"HPC 2 Error Code has not been resolved. Intermittent problem."

"Professional and knowledgeable, that is why we continue to use Wesley Wood!"

"Technician was not very knowledgeable, yet very condescending"

"knowledgeable, professional and personable technician"

"Technician arrived late"

"Larry was very patient with all my questions. He took time to explain everything."

"Came in and did their job. Gave me good maintenance advice and alerted me to a few things I was not aware of that could impact my machine."

"He was very nice"

"The men were very professional and respectful of us and our home. They explained whatever work they had to do."

"On time, friendly and knowlegable, fixed problems caused by installers"

"On time. Did the job well? Personable. No complaints in any way."

"Problem solved"

"The technician called first to let me know when he would be here. He arrived in the approximate time he promised. He immediately diagnosed the problem and had the part on his truck to fix it. He was efficient and courteous. I was pleased with the service, but my main complaint was the cost."

"Bob was professional and thorough"

"I made an appointment for 6pm, reason being is that I am not home before 5pm. My appointment was moved to 4pm without my approval or actually speaking to me. Tech spoke to my wife, and didnt give me an actual quote other than a widely rough estimate of anything from $10,000 to $20,000 and I should just spend my money fixing my central air system."

"Great friendly service."

"He performed work and made recommendations"