Wesley Wood Service Experts Reviews

"Austin was terrific! He was knowledgeable, helpful, great people skills, great recommendations. Ill request him in the future."

"I was surprised that the technicians no longer carry filters with them. The technician has always replaced the filter in the past (at an additional charge)."

"Austin Lee is great. Very thorough and thoughtful. He never leaves before asking if we have any questions, comments, or complaints! So glad he services our area!"

"Melvin was friendly and professional. Answered my questions and made some good suggestions."

"Adam did an excellent job and explained everything."

"Through and great response"

"the technicians arrived on time, were thorough, and seemed to do a very good job repairing a lot of small issues we had with the system"

"Technician came out promptly and quickly performed maintenance."

"Fast fix"

"all ok"

"Everything was great - only minor issue is showed up a little late without reaching out to let me know. Would have appreciated that"

"The tech was thorough and communicated well"

"Professional service. Explained what was working and what wasnt. Fixed in a timely matter."

"Very knowledgeable and friendly guys. Took the time to answer any questions I had."

"On time, friendly and professional"

"I have had many service technician s in my home and I have never seen the care that the people you send here have for their customers. I am truly blessed to have found your company"

"Bob was very pleasant and through."

"Technician was thorough and polite."

"Installation went well. There were no problems encountered by the techs."

"Justin was very thorough and knowledgeable"

"Adam was very helpful in our understanding our new thermostat and provided the user manual which was not provided by the installer. He also saw the thermostat was not installed tightly to the wall and re-installed it correctly"

"The technician was great, knowledgeable and very helpful. Hr gave us good advice and he fixed the problem."

"A smart, courteous tech. Thank you!"

"Our technician went above and beyond to resolve an issue. He was the best tech that we have ever had. Super pleasant and extremely interested in helping. My answers are based on Austin's service but I have not always had this kind of experience with various techs."

"Fast. Knowledgeable"

"Did what he had to do, answered questions."

"Robert Hess was great, very thorough, and arrived on schedule. We discussed various options when the time comes to replace our AC/Heating units. I also like the updates that notified me when he was going to arrive/on his way."

"Great service, estimate was much lower than actual cost"

"Personable, efficient , knowledgeable"

"Knowledgable and helpful with good personality"

"Technician was unable to diagnose or fix our problem with Healthy Climate equipment. He needed help from my spouse when accessing and replacing bulbs. New bulbs were installed and a new ballast, but the system didnt function. The technician used trial error to rewire connections, all to no avail."

"Adam is the ultimate professional! Courteous and answers questions!"

"Matt was awesome and knew exactly what was wrong and how to fix it"

"Matt was really helpful and did a great job. He even left no sawdust. The new vent in the ceiling looks great."

"They di a good job."

"Great customer service from office to techs. Shout out to Emily , Jennifer and other office. Recently Rick has been explaining service and recommendations. Adam was good too."

"Fast, efficient, knowledgeable, provided an estimate on future work that may need to be done in the coming 6 - 18 months"

"did a good job"

"I like the servicre"

"Everything was satisfactory, except that I discovered many hours later that the technician had left the thermostat on a very different setting, which took a bit of time to correct. On your last call a month ago, which I haven't commented on, a salesman came along with the technician. He tried to sell me your advantage plan, with a pitch that obscured the fact that it involves renting, rather than buying, an HVAC system, with monthly payments that well exceed the cost of buying over the life of the system. I told him I will probably sell the house in 2-3 years and he didn't make clear how it would affect my marketability to say I don't actually own the HVAC system in the basement. In all, the experience lowered my esteem for Wesley Wood, which now looks like a somewhat shady operation."

"Austin was on time, polite, friendly, and efficient!"

"Friendly efficient staff"

"The service techs were great"

"Technician helpful and went the extra mile."

"First encounter with WW. Sales and install staff very professional and responsive to questions, etc."

"Efficient and friendly"

"The technician arrived on time. He explained what he was going to do. He was neat and clean and courteous and I was very pleased withhis visit."

"Matt checked all my systems, replaced kinked hose from humidifier as well as tubing from condensing unit. He also made a suggestion about my water heater. He was efficient, knowledgeable, and very pleasant to deal with. A+ service"

"Adam is very knowledgeable and professional"

"It is all about Adam; he is the best."

"Courteous and on-time service"

"Adam is courteous, efficient, knowledgable and thorough."

"He explained how to work it."

"Quick to schedule, technician extremely knowledgeable"

"Efficient"

"Very friendly staff. Great communication with rep who initially looked at present hookup and recommended replacement unit. Installers were very professional and QUIET!! No loud music, used their "indoor voices" while working - LOL. Cleaned up after themselves - could hardly tell they'd been there except for the shiny new furnace and that I now had hot water. Heat didn't come back right away - radiators needed to be bled, but the lead installer came back and took the time needed to do the job and to show me what to do if they needed to be bled again. Very pleased with my experience."

"1 hour after installing 2 new air conditioners, our furnace would not turn on. This is a new furnace that was just installed on 10/25/22!!!. No one was available on Saturday pm 5:00 pm to do service even though Im an advantage customer. We had to wait till Sunday a m for a service rep. After analyzing the problem, he advised he had no part to correct problem & well have to wait until Monday to see when you Can get the part & when the repair can be made. Thats at least going To be 2 days we will be without heat not very helpful when its cold & damp & both my wife & I suffer from Arthritis & bursitis as well as mobility issues."

"Professional, knowledgable, efficient, easy to understand"

"They were on time and very courteous with the service. Well done."

"Kept getting the Runaround I dont have the new cover installed I was informed that there is a possibility that the first cover was installed incorrectly"

"Sam was very thorough, explained everything and followed through. He is also very polite and friendly."

"Isiah and office personnel Emily were exceptional . Very knowledgeable and helpful."

"Excellent service"

"The service was excellent. It would have been a 10 except for the fact that no one ordered the propane converter kit and I was without a furnace last night. But Dan has provided 5 years of service checks at no charge to make up for that. I do appreciate your recognition of the inconvenience to me."

"Anthony was knowledgeable, patient, and responsive during his initial house visit and throughout the sales process. He demonstrated his expertise as he guided me through my systems issue and the options that would best suit my house and budget. Also, he was patient as I struggled to understand the concepts he was explaining, and as I texted him afterward with follow-up questions. Finally, he would text me back within minutes of questions when I had to follow up questions. He sold me on Wesley Woods and I feel confident working with them because of Anthony."

"He fixed my water leak problem."

"Once I called to say air conditioning was not connected service was fine"

"Provided recommendations, but then charged me for the visit even after I informed him that I was a Plus member and I already pay for an annual visit. I'll be canceling that membership very soon."

"Chris and Zach did a wonderful job inspecting my unit to make sure that everything was running, right. I certainly appreciate."

"Friendly and convenient scheduling"

"Service Professionalism"

"Ten days ago I had a heatpump installed and notified three different people about some damage they did on the installation. Have not heard back."

"Very prompt service"

"A second technician had to return because the system failed after the first technician worked on the system."

"Our tech Wayne was very considerate and helpful. The sales rep was useless and was only interested in my water heater?!"

"We have had excellent service from Service. Experts for a long time"

"Knowledgeable technicians and professional."

"Always professional, always explain installation or repair fully, always careful, clean and friendly"

"You are very competent and thorough."

"very professional service"

"Wesley Wood Service Experts have serviced my furnace and AC, including my mini-split for quite a while, and they have always provided good service. I trust that they do good work."

"Sam was very thorough and helpful."

"Service technician never showed up and I never received notice of that. I call to see when/if he was coming and got conflicting information from two different people. Very disappointing."

"Respectful and polite. Knew their job and explained everything to me. Did a great job."

"During the annual maintenance inspection, a serious problem was detected, and the two technicians (Wayne and Steve) fully explained our options and arranged for a very quick installation of the new furnace. Then just a day later, the furnace stopped working. I called at 7:00am, got a REAL PERSON (Jen?) who scheduled us for the 8-10 time slot. That turned more into close to noon, but the technician (Isaiah) was very thorough and went out of his way to find the right part to fix the problem. All in all, while a bit frustrating, WW handled everything in a pleasant, professional, and expedient manner! Thank you very much!! Steve Brown"

"They came out friday for a broken thermostat and had to come back again over the weekend because what they did Friday didn't fix the problem and they are coming back today because it still does not work. We are not very happy about this. 3 visits to fix a thermostat??"

"Very professional and always nice and friendly people"

"professional service and advice"

"Knowledge, equipment, professional, responsive"

"Always get fast, efficient and friendly service!"

"Average appointment availability, on time, tech skill"

"Very high bid for boiler install."

"Always professional"

"They took our duct apart and never came back"

"Adam problem solved a situation w my thermostat and addressed the problem for which I called."

"Anthony did a awesome job explaining what system would be best for our house with absolutely zero pressure to purchase the most expensive unit. Plus so far the system we have is working wonderfully."

"Solid service. On time and completed service as expected"

"Technician was polite and on time"

"Samuel is very thorough and professional."

"many problems with new installation, called out many times for repairs"

"Honest service"

"Adam does a fantastic job every time he comes to my house to deal with the AC or heating units."

"Justin was polite, pleasant, courteous, & incredibly thorough!!!!! He was the most impressive Tech youve sent in the 28 years that we have been loyal to Wesley Wood. Sam & Isaiah are excellent as well."

"I have been using Wesley Wood since it was still privately owned. The quality overall of the company has gone down since it was purchased by Service Experts."

"Easy to do business with, efficient on scheduling, great technicians"

"The technician was very nice and professional"

"Service Rep was respectful, on time and very professional"

"Adam was very professional, thorough and explained up front what to expect cost wise."

"On time, friendly, knowledgable and respectful of my home"

"Reliable and respectful"

"Dependable service and professional technicians!"

"Always show up on time. Do a thorough job. Are polite."

"Call ahead notice, professional"

"Mike the technician was excellent."

"On time, knowledgeable and friendly."

"No reason"

"Adam is an excellent technician. He comes in and services both heating units efficiently and quickly!"

"came early, completed the service with an explinatiion of service performed."

"Prompt, clean, knowledgeable technician - very satisfied with services"

"While I would recommend the technician, Wayne, I will no longer be using WW. This was a regular heating tune up. They found issues that were a surprise to me since the unit was working. I noticed this summer that a sales person came along with the tech and this happened again with this visit. I do not care with this strategy. It puts too much pressure on the customer. The sales person did not let the tech give me a clear explanation, which Wayne was able to do after the sales person stayed outside. It was a big surprise to be hit with a $5K, 8K or 17K quote and be told that the gas was being turned off to my unit within 10 min of them arriving. My neighborhood has primarily been serviced by WW and I have stayed with WW for 15 year but do to this experience as well as other experiences from my neighbors I will be purchasing a new units from a more locally company that many neighbors recommend and have better pricing on equivalent units."

"Easy scheduling, arrived on time."

"Service this visit was good No all interfaces have been or 10 would have been checked"

"Over the years Wesley-Wood has been reliable for the annual check-ups which I believe is responsible for the lack of emergency calls."

"Great service"

"Always responsive and professional service"

"Prompt, efficient servicing."

"Good employees"

"Only issue is I often feel like you are trying to up size my bill. Service experience for repairs and maintenance is very good"

"Prompt. Technician Matt was excellent. Very competent. Easily detected our issue and fixed it. Answered all our questions. Will definitely request him in the future."

"On time and do a good job."

"Adam Beener always does great work."

"Always quick to respond, professional service, usually provides clear answers to questions, shows up when they say they will."

"Prompt, knowledgeable"

"Tech was her for half hour. They spent more time trying to convince me that I need a new heat pump and a hot water heater than checking the 2 systems they came out to service."

"Our last technician was a young man . I believe his name was Austin. Very thorough and professional. Actually we have been very satisfied with most of techs. No sales pressure it is offered ."

"Both were very helpful and courteous"

"Always complete service"

"Disappointed last year (My first time as a new homeowner) but decided to give WW a second try. Isaiah was great. Knowledgeable, competent, polite. He's a real asset to your company"

"consistent good service"

"Professional service"

"Tech person was knowledgeable and helpful."

"Scheduling has always been a problem. Many techs are either late, dont call, or dont show up at all. Adam is the only tech that I trust"

"Your prices are criminal!!!"

"Experienced technicians, good service"

"Overall service is prompt friendly & usually done well."

"Often have scheduling issues"

"Ive always been quite satisfied with my service."

"Extremely satisfied with the service"

"Service is quick, informative and on time"

"Price"

"Charge too much"

"We appreciate the service visits every 6 months to keep our system operating well. Scheduling is easy because Wesley wood calls with reminders."

"The technician was extremely thorough in checking all aspects of the system and getting them ready for the winter."

"courteous"

"Efficient, informative"

"Good technicians - very thorough."

"Satisfied customer for 30 years"

"Office staff very professional Adam , the tech, always so professional and nice."

"Your techs were very thorough and courteous during the visit."

"On time Polite"

"Techs arrived on time and went right to work"

"Dependable, transparent in communicating their work, will not sell needlessly"

"Knowledgeable saleman"

"Excellent service!"

"Very professional and on time but also knowledgeable."

"Very polite On time Helpful"

"Professional and efficient"

"Professional friendly"

"Too warm to start the furnace. Maybe you should schedule a fall checkup in the fall! My service rep was great!"

"The installers were fantastic. Our estimator did not provide enough information on what we had to do before installation and get HOA approval for removing a shrub."

"Whenever I need service, someone is sent fairly quickly."

"Excellent service!"

"very good"

"This relates to Matthew the technician. He patiently corrected several installation problems with my AC unit (Installed 6/22). Good guy. Knowledgeable and thorough."

"Technicians were courteous and helpful in explaining furnace problems & future furnace correction & system"

"Excellent service."

"Have had same problems for years. Never fixed never followed up to fix. Thermostat is set for 68 and area is routinely 6-10 degrees higher."

"Friendly good service"

"The air conditioner did not work after the crew left and then company was hesitant to send out help that evening."

"Service has been very dependable and pleasant. However, Wesley Wood proposed a room air conditioning unit for my loft that was exhorbitantly priced. I can never trust Wesley Wood for a full replacement unit without getting other prices."

"Adam is clear and concise in his communication"

"Prompt response, knowledgeable (technical plus administrative) repair staff"

"Technicians very capable of completing, efficient and neat"

"Didnt get bill emailed to me and system would not take credit card"

"Wayne and Steve were both polite and professtional."

"I am very happy with the quality of service"

"Reliable service, nice techs and staff"

"Isaiah not only did the Fall maintenance check, he saw a problem I had and fixed it while it was a small problem and avoided a large problem for me down the road."

"The filter for the upper floor AC unit was shoved carelessly and damaged. I found it when I did a routine inspection. In addition it was a major charge for a very basic filter"

"Service man was Matthew and he was very efficient, professional, knowledgeable and identified and solved the problem quickly. One of your best service people that I have seen in over 7 years."

"Was happy with the work and how long it took."

"Excellent service."

"The technicians have always been polite, prompt and very knowledgeable."

"quick installation and good workmanship"

"We had Matt D at our home to work on our A/C in this 90 degree weather and he went over & above to make sure it was fixed and fixed right before he left. Next time i need service I will be asking for him by name!"

"Technician did an excellent job"

"Prompt attention, polite, thorough explanation of problem and solution, excellent work, reasonably priced"

"Always professional"

"I received a confirmation for my appointment and nobody showed up"

"They are always prompt and friendly."

"The technicians were efficient, polite, and completed work by the end of the day."

"Service problems over last years. Oil spill by tech Jan 2021. Smell lasted months. Recent new heat pump April 2022. Poorly installed. Failed to clean up. Put wireless box on duct in location that prevented damper from working. Only corrected when I pointed it out. Wiring for fan done improperly. Only running half speed. Led to freeze up. It took the third tech to solve it. First tech said lost refrigerant. Broke a damper on installation. The one where they put wireless too close. Tech comes, measures it and said will fabricate new one. Weeks later, learn nothing done and new tech has to come to measure. Finally replacement damper installed. On install, expressly told to not disturb secondary UV system recommended by WesleyWood and installed by WesleyWood. The installers threw the UV system out without telling me. And salesman tried to sell leasing system that only a commercial client would want. For a residential customer, it is a financial disaster. Internet is full of people screwed by the lease terms, which are outrageous."

"Technician was excellent! Explained what he was doing, very professional and personable."

"Overall, technicians are knowledgeable"

"Always provide excellent service"

"Everything was done very well and as expected."

"timely response"

"Same day service with follow up call the next day"

"efficient , solved problem"

"Helpful, about to match lower estimate, friendly staff, quick service"

"Thorough, professional service"

"Weve always had great, timely service."

"Pleasant to do business with, carefully explained services performed."

"Have been a WWSE customer for many years because they service my account professionally."

"The Advantage Plan is definitely an advantage! Also, Wesley Wood is always responsive to calls and sends someone within a very reasonable amount of time."

"When you send a polite, well trained tech, we are pleased, but you never send the tech that we request. Sam was great, but you didnt send him? However, Isaiah was terrific! He was polite, well trained & more than happy to explain the steps he took to solve the issues we were having with our system. Problem solved!"

"Always professional and efficient"

"We have always received prompt service and whatever work needed to be done was done properly"

"Ive been w wesley wood for almost 25 yrs"

"Your Customer Service is excellent"

"the technician were respectful of my home and answered questions that i had"

"apoitement is quick"

"Great service"

"I had to call twice to remind them the job was not completed. My ceiling has water damage which I was told would be covered and that someone would call me, as of today no response."

"I have been a customer of wesley wood for years"

"Did a good job"

"The young man showed his aid before entering my house. He answered all my questions."

"Except for the routine maintenance, which is fine, I have found the house visits by Wesley Wood people to be unpleasant and annoying. For years now, every one of these routine maintenance visits has included a technician who provides routine servicing, and is fine. The problem is that Wesley Wood views (and it's many times now) every one of these visits as an opportunity to pressure us into spending tens of thousands of dollars on new heating and a/c units. Sometimes they have concocted ridiculous scenarios intended to scare us. Sometimes they say this or that needs to be repaired. But all the time, they pressure us to spend a great deal of money on new units. If you don't understand how obnoxious this is, then you are certainly not focused on your customers' reactions."

"Rick was amazing. Technically proficient, experienced, and professional. The individuals who initially installed my unit made some mistakes. Rick caught the mistakes and corrected them."

"The Tech. was thorough and answered all my questions."

"I have used Wesley Wood for years"

"Excellent service."

"The technicians are very professional and friendly. They come on time and answer all my questions with regard to HVAC matters. Most of the techs I've spoken to are not plumbers."

"I discovered the drainage line (that moves water from the condensate pump to the laundry tub) had multiple leaks and was putting water on the basement floor. I called for assistance and a repair tech was dispatched quickly, arriving within 90 minutes. He provided excellent service."

"On 3 separate service occasions, we have had a leak from the units caused by improper installation that caused significant damage to our ceiling. While your company has been open to working with us to fix these issues, it would be hard for us to recommend you to another person because if we did and they experienced damage as we have, we'd feel responsible."

"Always good service."

"Each of my interactions with Jennifer were outstanding. She was extremely pleasant and helpful. Austin, our tech, was equally as pleasant and he quickly identified and repaired the problem. He also came at 6:00 pm on Friday evening of the 4th of July weekend without hesitation!"

"Good service. Justin was Very informative and helpful"

"Prompt and knowledgeable"

"great service"

"Efficient and knowedgeable"

"usually service is good, but apparently when spring service was done the tech. put in the wrong filter. when we call for service because of cooling issue, we were told this and the Tech who came didn't have filter on truck. this was on Friday, he said he would bring on Monday. Will Monday came and went and no filter was brought, we had to call and request filter.another apppt was made and tech. came but unaware that he had to bring a filter for the unit and to leave and go get one. It was finally replaced."

"24/7 Service!! Saved us when a/c wasnt working on return from vacation"

"Installation team was great - Jason, Budd, Chris and Max.were wonderful but customer service is terrible! I placed over 5 phone calls to remedy a loud clicking thermostat that was installed and to find out about the Energy Star rebate from the Electric Company. I was able to speak to someone named Rick who said he would get me a new thermostat to replace the one that was installed. That was on May 31st and to date I haven't heard a thing about the replacement or from Rick. On all of my calls i was told I needed to speak to the operations person about the rebate but every time I called I was told she would call be back. She never did! Finally, on June 14th I called my sales rep Anthony Santoro and voiced my concerns about the poor customer service. He said he would take care of it and the following day I got a call from Jennifer. She said she would take care of the rebate and would look into the thermostat replacement and get back to me. She mentioned that it seemed that someone had dropped the ball on the thermostat replacement. Again, I have yet to hear from her or anything about the replacement. I will do a follow-up call to Anthony because he did help me before. I feel like once the heater/air conditioner was installed Wesley Wood could care less about me or my problems. I shouldn't have to continually call and be told someone will call me back only to never get that call. The customer service is terrible and for this reason I wouldn't recommend your company to anyone and if anyone asked me about your company I would have to be truthful and say the sales rep was great, the installation team was wonderful but the customer service is absolutely terrible and probaby the worst I have ever experienced."

"Service by tec was fine. My unit is only l year old. Thermostat was bad and replace free of charge under warranty. Call center was not helpful. It took 2 calls to get through. The person was hard to understand and not friendly."

"Youve always been responsive and friendly to work with."