Wesley Wood Service Experts Reviews

"Larry's attention to detail is excellent."

"1-scheduled appointment time not met 2-AC checkup time for two units took 35 minutes 3-tech did not bring replacemnst air filters"

"Technician was knowledgeable and communicated well regarding our HVAC system"

"John was awesome!!!"

"Appeared competent, explained what was being done or looked at."

"Larry always great??"

"Our service tech Larry assessed our problem, tested our system, determined the problem, then replaced our burned out blower module and tuned up our system making sure it was in excellent operating condition before he left our household!"

"Maintenance done on time and representative was pleasant and completed the work."

"Professional and friendly service"

"Technician was very thorough. took the time to help me with a question I had on my thermostat"

"Tech arrived on time and could not have been more pleasant."

"John has been to our home several times and he is always friendly and knowledgeable."

"Larry provides excellent, quality service. He is professional and knowledgeable."

"We have had Adam here before and he does great work."

"On time, quick service, clear explanations."

"tech found the problem & fixed it"

"Came when scheduled. Did his job quickly and left"

"We cancelled our appointment and you still showed up"

"Pleasant, courteous and helpful"

"John was very professional; he did an excellent job on maintaining my unit. Thorough and knowledgeable. Very nice man and a big asset to your company. Arrived on schedule as well."

"very knowledgeable"

"polite and efficient technician"

"Adam arrived on time (early actually), worked efficiently and gave an honest assessment of our older system. Got it running again for another season and we used it that very night."

"Adam always does a fantastic job whether it is just a annual check or service issue. He is on time, efficient, and addresses any questions I have."

"Your service people are always most pleasant. This time John came and he was very helpful trying to show me about the new thermostat. I do want to say the latest thermostat is MOST CONFUSING to me!!!!!"

"Larry is always very professional and courteous!"

"Very competent and efficient and pleasant"

"Efficient, helpful and courteous service."

"My appointment was supposed to be with Adam, but Sam arrived instead. He seemed knowledgeable on the basics."

"Larry does good job .professional & friendly also."

"He was prompt and efficient."

"Dave was knowledgeable about the system and friendly. He did a nice job servicing the unit."

"Great service"

"very professional and knowledgable"

"Went out of his way to help us with some questions and 1 issue with the heater. Was very courteous, friendly and professional."

"Courteous, reliable"

"Bob discovered a problem with my hot water heater while servicing my air conditioner"

"Very personable and efficient. Did a fine job."

"Dave was professional, enthusiastic and thorough."

"Friendly and helpful"

"As always, the person who comes to my house is the face of your company at that time. In this case, Samuel was that face and I found him to be friendly, respectful, thorough and capable in his work. Id certainly welcome him for future maintenance visits."

"Tech serviced our two Lennox Elite units within one hour and did the summer season check-up, and changed the filters."

"Our tech was very friendly and kept us informed throughout our service call."

"always good service"

"Bob is a superb Technician but waiting for him to finish the job. Supposed to be here last week; What I am very dissatisfied about is trying to get an answer for the last two months as to the status of my rebate check and so far didn't get any answer after numerous phone calls."

"No issues."

"Dave was very pleasant and also provided additional options to make our system better."

"Technician very personable, is highly experienced."

"Very professional"

"Technician was friendly and helpful, but wasn't able to complete the work (couldn't access attic unit and didn't have correct replacement thermostat). I haven't heard back from your office on next steps."

"John did a very thorough job and was informative"

"Over 30 minutes past time window and was here a lot shorter time frame than past technicians"

"The technician (John) was very pleasant and professional. He explained what he was doing for the Spring / Summer checkup."

"Service technician was very nice and appears to have fixed the issue (has not reoccurred)"

"Very detailed , Clean worker informative as well."

"prompt, courteous, considerate"

"The Wesley Wood technician, Robert, has serviced our HVAC system several times. He is always thorough & professional. He has always been very congenial, respectful & friendly."

"They were very helpful and polite!"

"Trust my long term technician."

"fixed what was wrong quickly"

"The technicians are always very knowledgeable and professional."

"Likable and professional service man"

"Very friendly and informative"

"Adam knew his stuff. I shouldn't have had to contact your company and meet them 4 times to get a simple answer."

"John was very professional and helpful; making suggestions to maintain our system and answering any questions we had regarding our system."

"Nice Rep, good job, prompt"

"Technician was efficient and professional"

"Larry always does great work! He focuses on the job at hand."

"i have been with Wesley woods for years and had NO problems, in the last two years, i have experienced a decline in the company over all. i had a issue with my outside unit. they cam out in a timely manor. the work was complete and i was told the unit was complete and working fine.. but, in a manor of minutes, the unit was burned up. the sale person told me it was an old unit and was shot. i had two different company look at it prior to the sales person stop out for pricing to look at the unit and both company told me the installed kinked the line that caused the unit to burn up. now costing me a few thousands dollars to replace a unit that seamed to be a TXV part. i do feel that westly woods should send me a check for the work and part that was done to ease the cost of a new unit. any question, please call me at 215-347-3941."

"The technician was fine as far as I can tell, however, sending a salesman out with him was totally inappropriate and made us both distrust Wesley Wood as a company."

"Friendly service"

"On time, efficient, clean"

"On time and professional service"

"Fixed the problem"

"Brian was determined to solve our basement HVAC system issue. He quickly diagnosed the problem, knew exactly what part was needed, and came back within the promised timeframe to in stall it. Worked great now!"

"The technician was prompt, courteous, and efficient."

"Georgia and Chris excellent and very good and nice"

"Professional, quality work"

"All was fine and he did not try to sell me anything. He was very efficient ."

"The technician was very efficient and considerate."

"Adam is professional, knowledgeable and efficient"

"Service Rep was very knowledgeable, polite and helpful. Same S R did the fall tune up and we experienced a very good heating experience during the winter."

"Did a good job, knows his stuff, pleasant guy"

"showed up on time, were friendly and got right to work. were finished in an hour, and told me how the unit was doing."

"Prompt, courteous, efficient"

"He knew the house and needed little to no input from us."

"The service technician, John, was very outstanding. Get to work quickly and efficiently and couldnt have been more polite and differential."

"Adam was our service tech and as always top notch service and explanations."

"I have one serious problem with the cleaning of our heating/air conditioning ducks. The work itself was fine but your guys did significant damage to the plaster wall above one of the ducks and did not tell or mention this to us after they completed their work. We did not follow them around the house and not sure that I should have to do that. I am not sure what to do about your work in the future. Thus it is difficult to answer the other questions at this time. I will answer in the negative since I cannot complete this without doing so."

"He was on time and informed me why he was here and what for."

"In time friendly efficient"

"Bob is very good. i gave the 9 rating because I believe people can always strive to be better"

"Normally very pleased and our tech is always thorough and professional. I will need to schedule service again as there as many large black ants still in the kitchen and entry."

"Larry is knowledgeable and friendly. Always answers my questions and provides excellent service."

"Adam explained the services he provided. And, John explained the replacement options to meet our needs for a new system."

"Efficient"

"On time and very polite"

"Technician helped me with questions about our hot water heater. Very friendly and knowledgeable. We purchased a service plan because of him"

"Nick solved the problem quickly, and he went on to be sure there were not other problems that could hav contributed to the reason for our call for service"

"Service was full and complete. Technician arrived earlier than scheduled, but all worked out okay."

"Very capable and nice"

"everything was completed quickly and efficiently"

"My son Drew met Adam @ the house. We are not in PA. Drew was impressed with Adam. He was early, polite, professional & worked hard to find the source of our flooded basement. We are concerned about how this disaster can be prevented going forward. Please have Adam discuss what he found with the owner. My husband, Gerry Mullane 610-304-3451 would like a call from the owner. We will request that Adam return for Spring Maintenance. Unfortunately, so many of your Techs that we have been extremely pleased with have left WW. Especially Dave & Woody."

"have allways been great at explaining things"

"Work was done quickly and efficiently."

"Your men came over late last year to do some work on my gas heaters; they did a good job; I called last week to understand how to change the filter system ... They sent Larry, a great guy; Larry explained to me how and when to change the filters ... Thank You"

"very pleasant, let me know what was done."

"Technician did not introduce himself."

"on time and efficient"

"Professional, polite, efficient ."

"John was professional, friendly and did a good job"

"Friendly"

"Very competent"

"Excellent job"

"Very professional and courteous."

"on time and efficient"

"Quickly fixed the problem."

"The technician was able to answer all of my questions and provided additional information that helped me to understand the functionality of my system."

"Came as scheduled. Nice demeanor. Knew his stuff. Employed a simple resolution to solve the problem. Explained what he did. Quickly departed."

"Wesley Wood came out quickly, diagnosed the problem, got the parts covered by warranty and fixed the issue all in a couple hours."

"Brian did a great and thorough job."

"Brian the tech was extremely professional. He noticed issues that were created by the previous tech. Not only did Brian tell me the truth, but went ahead and worked with operations to get the issue resolved."

"Very professional"

"Respectful of our house, efficient and courteous."

"on time, answered my questions"

"Service man was great!!!"

"The serviceman was on time, professional and very pleasant"

"he completed job"

"Very good communications."

"The young technician was professional and efficient."

"Adam was on time. courteous, capable, and fixed the problem with my humidifier."

"Technician was thorough, well-mannered and efficient. System appears to be working now."

"Larry is always very friendly and helpful"

"very helpful always on top of my account"

"He was present as scheduled. I discussed the problem and he thoroughly taught me what was needed to solve the problem. His recommendations were technically sound and took time to take humidity measurements to establish the data base necessary for future comparisons."

"The Rep was friendly, knowledgeable and polite."

"Larry's service was excellent. He checked out what I was concerned about . Then he addressed some adjustments I needed on my thermostat and made it better. He is the best."

"Good results from technition & good suggestions for future."

"Adam was very good, but his visit on 2/16 should not have been necessary. The installation of the zoning equipment installed on Friday 2/12 by a different technician was incorrect leading to high noise from excess air flow and inadequate heating. System is OK now."

"Our thermostat failed and a replacement part was not available. Bob rewired the system to get us backup heat over the weekend. Bob did a great job and called us several times to make sure we had heat. Hopefully the new part will be installed within the next few days."

"The job was completed satisfactorily. The W.W. employees were respectful and tidy. The technicians were not good at wearing masks consistently or correctly. The credit card was charged before the work was completed. Communication was not good on the delay in finishing the work."

"I called on Thursday, 2/11, around 4:30 p.m. regarding leaking humidifier. Was told someone would arrive between 6 p.m. and 8 p.m. that evening. I called again at 7:55 p.m. since no one had called or arrived. I rescheduled for Friday morning. Larry arrived on Friday morning and did a wonderful repair job."

"Bob explained what he was doing and very neatly and efficiently completed the work."

"He was on time and very efficient."

"Adam always does a good job. He is thorough and honest."

"Great guy. Very respectful"

"Very knowledgeable, and low pressure"

"Larry solved my problem"

"Larry is very good. He arrived on time and is very good an explaining what needs to be done. He is a pleasure to work with."

"We thought we solved the problem, but it was actually the drain and not opening of the drip line that was clogged. I found the clog after Nic left and I found the drip pan full of water again. It was obvious when I think about it. If water is collecting, it must be the drain and not the water hose."

"We are a long standing customer of Wesley Wood and have used them for all things HVAC for decades. Weve had some scheduling issues but nothing that was inconvenient just puzzling."

"Adam cleaned up what Brian, the previous tech who came out about 3 weeks before, had not completed."

"Seems like this time a recurring problem has been resolved"

"Service experts arrived early/on time, and completed the work in a timely manner. Everyone was courteous."

"Technician on time and was professional. Only wish he had not thrown out and replaced my filter without giving me the option of doing it myself."

"The technicians were polite and efficient. They arrived on time, explained the work clearly, left the areas clean, wore masks, and were altogether pleasant to work with."

"Amazing service. Done right and on time. Sam was fantastic"

"Dave was very efficient and professional"

"Nice young man, knew what he was doing on the equipment"

"Pat was very knowledgeable and pleasant to speak with"

"Adam was professional and competent."

"Quick friendly service."

"Always friendly professional service."

"Adam took the time to diagnose the issue and explained thoroughly what was happening and how he intended to get my unit working properly."

"Rep was professional and knowledgeable."

"next day service, solved the problem quickly"

"Tech was very knowledgeable and very polite."

"Very knowkedgeable and courteous"

"Larry arrived within his scheduled time, notified me 15 minutes in advance that he was on his way and provided great clarity regarding what was done to maintain the system. He was very pleasant!"

"Technician arrived EARLY; was very pleasant; diagnosed the problem quickly and repaired it just as quickly. The entire visit was very pleasant with a very positive outcome!"

"Brian diagnosed the problem within 15 minutes. Once he identified the problem he came up with a solution and fixed the problem. In all fairness Bob was at my home the day before and attempted to correct the problem and thought he (Bob) solved the problem. It was the next day I called again for a service call and Brian came."

"The technician fixed the problem, was very knowledgeable and took the time to answer all my questions."

"I played the technician a recording of the racket my outside lenox heat pump was making. He checked the unit and called lenox to make sure there were no known issues with my unit. no corrective repair was made as the unit was not making that noise when the tech was here."

"Service was scheduled quickly and repair was made quickly"

"Great pleasant and effective service"

"While the technician was great, i have not yet reveived the furnace filter Ive already paid for but have not yet received."

"John really seems to know his stuff. I was extremely impressed by his design and technical knowledge and his ability to come up with a design that can fulfill our needs but keeping efficiency and system performance in mind. I am excited to proceed with this work under Johns guidance."

"Technician was everything and more than one expects on a call like this. I give praise like this, only once in a while to the best."

"The technician was very pleasant, knowledgeable and provided good service."

"Using same Technician Adam for many, many years with his expertise, acknowledge and friendliness put our mind at ease knowing he will take care of the unit. There was an incident while back with another Tech and was going to switch over to another company but decided to stay with Wesley since you guys installed our unit initially back in 1992 and b/c of Adam."

"I think technician's name was Bob. He was very thorough, explained issue and resolved it."

"did what was requested"

"Professional and thorough maintenance to my heating system"

"He came in and safely and knowlegeably did the maintenance on our system."

"Very polite and professional work. However, one of the workers (Dave?) did not have his mask over his nose."

"Friendly, knowledgeable"

"Adam was at our house within 1/2 hour and solved our problem very quickly."

"Tech was punctual, friendly, and knowledgeable regarding our system"

"The tech was efficient, knowledgeable, friendly"

"Adam is very knowledgeable and very proactive looking for issues. Very customer oriented."

"Great service, great people."

"During a routine service call service tech Justin informed me of the state of my water heater, and heat pump. They were both aging and due to be taken out of service. I was aware of this and had been putting it off. Justin provided sound advise and informed his sales consultant to contact me. John was able to bundle he water heater and heat pump into one package, which made my decision much easier."

"Great guy Adam is. Want to ask him for next time."

"Technician was Polite efficient and made sensible recommendations."

"Polite, thorough, pleasant"

"The technician was very knowledgeable and answered all my questions."

"the service person was fantastic. Super friendly & professional"

"Tech was personable, honest, polite and addressed all my questions"

"Prompt efficient solution to any problem"

"Seemed knowledgeable"

"Thorough and efficient, did what we needed"

"Explained things, and seemed to know his stuff."

"Technician was knowledgable, courteous and efficient"

"Technician was friendly, courteous, and knowledgeable."

"I can't give you a 10 b/c you are not done the job. You installed the waterheater; however, you said you would come back on Monday to finish the install of the circulator. No call (its Friday) and although the water heater is installed (and the guys were fine/courteous)...its not done. Please call me at 610-246-5882 (Rusty Kondrath; husband of Nikki Muntz)"

"He was thorough, very friendly and helpful!"

"Tech was thorough and considerate."

"Westley Wood were the only people that responded after midnight. The sales consultant responded very quickly and ordered us a new water heater in the morning. Nathan and Justin did a fast and quality job on the installation of the new water heater."

"Technician very knowledgeable and helpful."

"The Service Technician, Bob, did a great job in communicating the problem with my system, and with his recommendations, including warranty information."

"Efficient and polite. No sales pressure."

"On time, very knowledge and professional. Diagnosed problem quickly."

"Adam was very helpful in answering all my questions and called to Let me know exact timr"

"Communication by install staff was not good. They left site one day and turned off heat and forgot to turn back on. They left debris in the basement."

"I had a problem. Nick was out within a few hours and fixd our issue!"

"Technicians were professional, polite, knowledgeable & answered our questions."

"Friendly and efficient"

"Efficient"

"Good , quality work and demonstrated excellent skill"

"I was told that a blower motor was the problem, after appointment for installations cancelled twice, once did not show, Blower Motor Installed but now has another problem, They want me to install whole system, which was told to me before they evaluated the problem, i am out 400.00, 100.00 for estimate and 300 for installation, Now system needs to be replaced for 13,000, I really think i was taken advantage of for being old. i am contacting the BBB and the States AG for my complaint"

"Our technician Sam was friendly, knowledgable and professional. We have used Wesley Wood for many years at two different homes and are always extremely satisfied with the services provided!"

"He went beyond normal maintenance service."

"The technician was great, however, the problem with the filter has occurred again."

"Not sure tech knew exactly how to deal with our situation. We really preferred hard wired equipment not remote wired set-up."

"Larry is very knowledgeable, courteous and professional"

"Efficient appointment process, competent friendly staff"

"Technician, Larry explained what tasks he needed to perform and approximately the time needed to complete. He answered all my questions clearly so that I understood how my heat pump system performs."

"I always ask for Adam. He is the best."

"Thoughtfulness and sharing of info and responsiveness"

"The technicians at our installation were efficient and courteous. The system was as ordered."

"One hour later than appointment time."

"Technician was 2 hours late but he did a good job"

"Seemed very knowledgeable and competent. Polite and quiet. Installed new system in good time."

"timely, friendly, knowledgeable"

"The issue was not fixed until the 3rd visit and one visit was missed by technician"

"Larry is professional and was extremely knowledgeable. He is an excellent technician."

"Clean and complete"

"Excellent communication with the office. Technician is as good as it gets"

"A technician was a "no-show" for my fist scheduled appointment. A reschedule was needed and for this 2nd date, the technician only spent about 15 minutes at the furnace for the annual season maintenance. A report of this visit was sent via email the next day. It listed a few "checks" that he did- but there were no numerical readings noted or that any tune-up or cleaning was done. Please note that I have been a Wesley wood customer for over 25 years but have been very disappointed with the service the last 2 years."

"On time, professional and courteous, transparent in communicating"

"I was in desperate need of duct repair. Wesley Wood acknowledged this and provided me with immediate professional service. Wesley Wood did not take advantage of my situation, in fact, the price that I was quoted was more than fair. Thank You Wesley Wood."

"On time Quick & efficient"

"Technician did not wear shoe coverings. He didn't think my furnace had the spring check: I gave him the date of it. He didn't know that my furnace was only a year old. So he didn't have up to date information. However, he was courteous, friendly, on time, left the area as when he arrived and did a satisfactory job."

"technician came in when expected, had the needed parts, and performed his work quietly and it seems quite competently."

"Dave was punctual, professional, personable and efficient."

"Sam was great , polite and informative !"

"Friendly, efficient, handled all my issues"

"Larry was knowledgeable, thorough, and explained things well."

"This was the FALL tune-up. Not sure why tech didn't turn on the heating system to do the tune up. Instead he had the A/C turned on to do the fall tune up.Usually the A/C is on during the SPRING Tune Up. Hope the humidifier was properly tuned up too."

"Adam was quik and efficient"

"Technician also took time to help us connect with someone to reset our thermostats that were not connect to our wifi"

"Tech. on time, courteous, efficient."

"Mr. Gritti was excellent. He was very pleasant, polite and efficient"

"On time, neat, explained what was done."

"The gentleman that came was masked, polite and thorough."

"Good job"

"Larry is very knowledgeable about Lennox equipment, and he always provides excellent service."

"The technician was very polite and he looked for where the source of the problem was."

"Pleasant, thorough, professional."

"Arrived within time frame and properly dressed for entrance. Replaced worn out filter for which I was very thankful."

"Appointment was canceled by the technician due to a major problem at the appointment prior to our scheduled appointment. The technician did call to cancel, and did inform us that he would have someone call to reschedule. No one called and I had to reach out to reschedule. The representative told me there was no note in our account regarding the need to reschedule. This is NOT the biggest of customer service issues, but I thought I should respond since your systems must be indicting the service was performed because I received this survey...most likely just an electronically generated response."

"Tech performed his job as expected. Inspection was delayed a week due to unexpected cancellation by WWService expert management."

"Friendly tech. Helpful, and gave helpful advice. Worked efficiently. Did his job. No problem afterward."

"Everything checked out good. Technician was very courteous and knowledgeable."

"Technician was courteous, on time, and thorough."

"I called and they came out to solve the problem in less than 2 hours."

"I was very satisfied with the technician. He was knowledgeable and helpful. I was very dissatisfied with the salesman, he was very pushy."

"Rep was on time (actually a little early) and respectful. He said he would have Sue send us the quote the next day and that happened. The price was a little better than the other prices we received."

"Job was handled well no problems, very professional young man."

"tech was very informative and helpful with several suggestions."

"On time. Personable but professional"

"Although I was happy with my service call, I was disappointed that I did not get a follow up call from Wesley Wood Service Experts as Bob promised I would. He said that there might be an issue with the water heater expansion tank and that it may need to be replaced. He also promised that someone would install an expansion tank hanger strap, and no one has called about that either. I would appreciate it if someone would follow up with me."

"Because I have no complaints"

"Larry is a very skilled Technician and communicates very well. Very thorough and knowledgeable. Very helpful."