Wesley Wood Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,214 Reviews
kevin C.
phoenixville, pennsylvania
"Friendly and convenient scheduling"
ms call C.
downingtown, pennsylvania
"Service Professionalism"
mr. tyrell T.
newtown square, pennsylvania
"Ten days ago I had a heatpump installed and notified three different people about some damage they did on the installation. Have not heard back."
mr laverell L.
villanova, pennsylvania
joel G.
chesterbrook, pennsylvania
"Very prompt service"
peter S.
phoenixville, pennsylvania
mr scarito S.
norristown, pennsylvania
gerald L.
west chester, pennsylvania
"A second technician had to return because the system failed after the first technician worked on the system."
mrs. rullo R.
west chester, pennsylvania
ms tompkins T.
west chester, pennsylvania
"Our tech Wayne was very considerate and helpful. The sales rep was useless and was only interested in my water heater?!"
pat S.
west chester, pennsylvania
"We have had excellent service from Service. Experts for a long time"
mr. bryan B.
west chester, pennsylvania
"Knowledgeable technicians and professional."
godfrey P.
bryn mawr, pennsylvania
mr. wynne W.
west chester, pennsylvania
"Always professional, always explain installation or repair fully, always careful, clean and friendly"
ms call C.
downingtown, pennsylvania
chris R.
landenberg, pennsylvania
"You are very competent and thorough."
seetha k eswaramoorthy E.
kennett square, pennsylvania
mr. pape P.
malvern, pennsylvania
mr. fahrer F.
west chester, pennsylvania
"very professional service"
frank M.
gladwyne, pennsylvania
mrs. spicciati S.
west chester, pennsylvania
"Wesley Wood Service Experts have serviced my furnace and AC, including my mini-split for quite a while, and they have always provided good service. I trust that they do good work."
kevin B.
kennett square, pennsylvania
"Sam was very thorough and helpful."
mr. paynter P.
malvern, pennsylvania
"Service technician never showed up and I never received notice of that. I call to see when/if he was coming and got conflicting information from two different people. Very disappointing."
bruce M.
west chester, pennsylvania
leonora P.
media, pennsylvania
"Respectful and polite. Knew their job and explained everything to me. Did a great job."
mary B.
downingtown, pennsylvania
"During the annual maintenance inspection, a serious problem was detected, and the two technicians (Wayne and Steve) fully explained our options and arranged for a very quick installation of the new furnace. Then just a day later, the furnace stopped working. I called at 7:00am, got a REAL PERSON (Jen?) who scheduled us for the 8-10 time slot. That turned more into close to noon, but the technician (Isaiah) was very thorough and went out of his way to find the right part to fix the problem. All in all, while a bit frustrating, WW handled everything in a pleasant, professional, and expedient manner! Thank you very much!! Steve Brown"
mr. nassau N.
malvern, pennsylvania
"They came out friday for a broken thermostat and had to come back again over the weekend because what they did Friday didn't fix the problem and they are coming back today because it still does not work. We are not very happy about this. 3 visits to fix a thermostat??"
mr. pape P.
malvern, pennsylvania
john H.
kennett square, pennsylvania
jennifer S.
downingtown, pennsylvania
"Very professional and always nice and friendly people"
ms read R.
west chester, pennsylvania
charles R.
chester springs, pennsylvania
danielle L.
pottstown, pennsylvania
mr. fahrer F.
west chester, pennsylvania
"professional service and advice"
mr. locascio L.
phoenixville, pennsylvania
doreen I.
pottstown, pennsylvania
mrs. carol H.
coatesville, pennsylvania
"Knowledge, equipment, professional, responsive"
mr. sharp S.
exton, pennsylvania
"Always get fast, efficient and friendly service!"
dr. pfeffer P.
kennett square, pennsylvania
"Average appointment availability, on time, tech skill"
mary W.
wilmington, delaware
mike G.
west chester pa, pennsylvania
"Very high bid for boiler install."
dr. greenberg G.
bryn mawr, pennsylvania
"Always professional"
mr. cohen C.
phoenixville, pennsylvania
dennis Y.
exton, pennsylvania
jean L.
west chester, pennsylvania
janet S.
coatesville, pennsylvania
renzo V.
downingtown, pennsylvania
"They took our duct apart and never came back"
ms. clymer C.
glen mills, pennsylvania
ms arena A.
malvern, pennsylvania
mr. dijohn D.
downingtown, pennsylvania
mrs gray G.
west chester, pennsylvania
linda L.
royersford, pennsylvania
"Adam problem solved a situation w my thermostat and addressed the problem for which I called."
john G.
west chester, pennsylvania
mr. cohen C.
phoenixville, pennsylvania
matthew D.
coatesville, pennsylvania
"Anthony did a awesome job explaining what system would be best for our house with absolutely zero pressure to purchase the most expensive unit. Plus so far the system we have is working wonderfully."
timothy C.
newtown square, pennsylvania
"Solid service. On time and completed service as expected"
eugene L.
malvern, pennsylvania
mrs. kolchins K.
king of prussia, pennsylvania
william G.
west chester, pennsylvania
"Technician was polite and on time"
mr demartino D.
downingtown, pennsylvania
steven L.
west chester, pennsylvania
"Samuel is very thorough and professional."
kris P.
phoenixville, pennsylvania
cathy D.
downingtown, pennsylvania
ned S.
west chester, pennsylvania
"many problems with new installation, called out many times for repairs"
mr. gill G.
west chester, pennsylvania
"Honest service"
ana lenfest L.
bryn mawr, pennsylvania
"Adam does a fantastic job every time he comes to my house to deal with the AC or heating units."
ms. mullane M.
wayne, pennsylvania
"Justin was polite, pleasant, courteous, & incredibly thorough!!!!! He was the most impressive Tech youve sent in the 28 years that we have been loyal to Wesley Wood. Sam & Isaiah are excellent as well."
marie H.
exton, pennsylvania
mrs. craven C.
berwyn, pennsylvania
"I have been using Wesley Wood since it was still privately owned. The quality overall of the company has gone down since it was purchased by Service Experts."
jill M.
west chester, pennsylvania
"Easy to do business with, efficient on scheduling, great technicians"
mr. orlando O.
villanova, pennsylvania
"The technician was very nice and professional"
ms. hall H.
west chester, pennsylvania
"Service Rep was respectful, on time and very professional"
mr. mellor M.
wayne, pennsylvania
"Adam was very professional, thorough and explained up front what to expect cost wise."
eva R.
chester springs, pennsylvania
"On time, friendly, knowledgable and respectful of my home"
john R.
west chester, pennsylvania
damian C.
downingtown, pennsylvania
andrea W.
devon, pennsylvania
"Reliable and respectful"
thomas G.
chester springs, pennsylvania
mr. campbell C.
exton, pennsylvania
"Dependable service and professional technicians!"
joseph M.
west chester, pennsylvania
mr. daylor D.
kennett square, pennsylvania
mrs shumard S.
chester springs, pennsylvania
gloria M.
glen mills, pennsylvania
"Always show up on time. Do a thorough job. Are polite."
joseph J.
west chester, pennsylvania
judi V.
pennsburg, pennsylvania
mr. norris N.
west ches0er, pennsylvania
"Call ahead notice, professional"
bruce M.
west chester, pennsylvania
gina W.
media, pennsylvania
"Mike the technician was excellent."
karen C.
exton, pennsylvania
"On time, knowledgeable and friendly."
mr gadsden G.
phoenixville, pennsylvania
"No reason"
michael S.
garnet valley, pennsylvania
betsy C.
west chester, pennsylvania
ms kowalski K.
malvern, pennsylvania
"Adam is an excellent technician. He comes in and services both heating units efficiently and quickly!"
piedad K.
wilmington, delaware
eileen M.
malvern, pennsylvania
"came early, completed the service with an explinatiion of service performed."
arline R.
wallingford, pennsylvania
"Prompt, clean, knowledgeable technician - very satisfied with services"
ms higginbotham H.
malvern, pennsylvania
"While I would recommend the technician, Wayne, I will no longer be using WW. This was a regular heating tune up. They found issues that were a surprise to me since the unit was working. I noticed this summer that a sales person came along with the tech and this happened again with this visit. I do not care with this strategy. It puts too much pressure on the customer. The sales person did not let the tech give me a clear explanation, which Wayne was able to do after the sales person stayed outside. It was a big surprise to be hit with a $5K, 8K or 17K quote and be told that the gas was being turned off to my unit within 10 min of them arriving. My neighborhood has primarily been serviced by WW and I have stayed with WW for 15 year but do to this experience as well as other experiences from my neighbors I will be purchasing a new units from a more locally company that many neighbors recommend and have better pricing on equivalent units."
dawn D.
downingtown, pennsylvania
"Easy scheduling, arrived on time."
mr augustyn A.
coatesville, pennsylvania
charles G.
west chester, pennsylvania
"Service this visit was good No all interfaces have been or 10 would have been checked"
margaret K.
west chester, pennsylvania
"Over the years Wesley-Wood has been reliable for the annual check-ups which I believe is responsible for the lack of emergency calls."
mr. carbo C.
west chester, pennsylvania
"Great service"
dr. brillman B.
west chester, pennsylvania
"Always responsive and professional service"
mr heym H.
west chester, pennsylvania
dennis F.
downingtown, pennsylvania
"Prompt, efficient servicing."
mr gadsden G.
phoenixville, pennsylvania
"Good employees"
mr. cauffman C.
newtown square, pennsylvania
sherry N.
chester springs, pennsylvania
mr. krangel K.
west chester, pennsylvania
mr leone L.
wayne, pennsylvania
"Only issue is I often feel like you are trying to up size my bill. Service experience for repairs and maintenance is very good"
gina W.
media, pennsylvania
"Prompt. Technician Matt was excellent. Very competent. Easily detected our issue and fixed it. Answered all our questions. Will definitely request him in the future."
g. hawkins H.
west chester, pennsylvania
ellen R.
trappe, pennsylvania
"On time and do a good job."
connie W.
west chester, pennsylvania
"Adam Beener always does great work."
christopher S.
downingtown, pennsylvania
"Always quick to respond, professional service, usually provides clear answers to questions, shows up when they say they will."
nancy S.
chester springs, pennsylvania
"Prompt, knowledgeable"
ms. l. antonishak A.
west chester, pennsylvania
mr. bathish B.
newtown square, pennsylvania
"Tech was her for half hour. They spent more time trying to convince me that I need a new heat pump and a hot water heater than checking the 2 systems they came out to service."
ms. mcguigan M.
malvern, pennsylvania
"Our last technician was a young man . I believe his name was Austin. Very thorough and professional. Actually we have been very satisfied with most of techs. No sales pressure it is offered ."
mr. hayden H.
west chester, pennsylvania
troy N.
pottstown, pennsylvania
rick A.
coatesville, pennsylvania
"Both were very helpful and courteous"
mr. carbo C.
west chester, pennsylvania
"Always complete service"
mr. cauffman C.
newtown square, pennsylvania
robert M.
west chester, pennsylvania
"Disappointed last year (My first time as a new homeowner) but decided to give WW a second try. Isaiah was great. Knowledgeable, competent, polite. He's a real asset to your company"
timothy S.
west chester, pennsylvania
michael S.
garnet valley, pennsylvania
"consistent good service"
joan K.
west chester, pennsylvania
"Professional service"
grant M.
downingtown, pennsylvania
"Tech person was knowledgeable and helpful."
mr. esack E.
glen mills, pennsylvania
"Scheduling has always been a problem. Many techs are either late, dont call, or dont show up at all. Adam is the only tech that I trust"
mr. haarlander H.
exton, pennsylvania
robert H.
pottstown, pennsylvania
"Your prices are criminal!!!"
edward C.
west chester, pennsylvania
dave H.
downingtown, pennsylvania
"Experienced technicians, good service"
mr. frame F.
malvern, pennsylvania
mr morris M.
garnet valley, pennsylvania
"Overall service is prompt friendly & usually done well."
diane B.
downingtown, pennsylvania
mr. esack E.
glen mills, pennsylvania
"Often have scheduling issues"
mr. malyn M.
wayne, pennsylvania
thomas F.
malvern, pennsylvania
richard M.
garnet valley, pennsylvania
"Ive always been quite satisfied with my service."
pierrette V.
exton, pennsylvania
"Extremely satisfied with the service"
gene P.
thornton, pennsylvania
"Service is quick, informative and on time"
mr. tyrell T.
newtown square, pennsylvania
"Price"
conshohoken S.
ambler, pennsylvania
mr. tyrell T.
newtown square, pennsylvania
"Charge too much"
mr. shobaken S.
downingtown, pennsylvania
"We appreciate the service visits every 6 months to keep our system operating well. Scheduling is easy because Wesley wood calls with reminders."
glenn S.
barto, pennsylvania
barbara O.
west chester, pennsylvania
smith S.
west chester, pennsylvania
"The technician was extremely thorough in checking all aspects of the system and getting them ready for the winter."
karen K.
chester springs, pennsylvania
mr. dujmich D.
west chester, pennsylvania
"courteous"
mr. depp D.
malvern, pennsylvania
"Efficient, informative"
thomas C.
west chester, pennsylvania
cindy R.
boyertown, pennsylvania
dennis D.
malvern, pennsylvania
mr cvinar C.
west chester, pennsylvania
"Good technicians - very thorough."
patricia F.
west chester, pennsylvania
marykay S.
west chester, pennsylvania
mr. martinoli M.
downingtown, pennsylvania
"Satisfied customer for 30 years"
glenn C.
chester springs, pennsylvania
frank H.
exton, pennsylvania
mary kay S.
west chester, pennsylvania
"Office staff very professional Adam , the tech, always so professional and nice."
glenn C.
chester springs, pennsylvania
joe T.
coatesville, pennsylvania
"Your techs were very thorough and courteous during the visit."
bonita A.
pottstown, pennsylvania
"On time Polite"
mr desiata D.
kennett square, pennsylvania
"Techs arrived on time and went right to work"
frank B.
exton, pennsylvania
"Dependable, transparent in communicating their work, will not sell needlessly"
sherry C.
downingtown, pennsylvania
"Knowledgeable saleman"
mr. blair B.
west chester, pennsylvania
"Excellent service!"
ms. jones J.
brookhaven, pennsylvania
"Very professional and on time but also knowledgeable."
bonita A.
pottstown, pennsylvania
"Very polite On time Helpful"
mary beth W.
newtown square, pennsylvania
"Professional and efficient"
mr. sciotto S.
newtown square, pennsylvania
"Professional friendly"
mr forte F.
west chester, pennsylvania
mr. martinoli M.
downingtown, pennsylvania
"Too warm to start the furnace. Maybe you should schedule a fall checkup in the fall! My service rep was great!"
jansen W.
west chester, pennsylvania
"The installers were fantastic. Our estimator did not provide enough information on what we had to do before installation and get HOA approval for removing a shrub."
mr. delaney D.
west chester, pennsylvania
carolyn H.
west chester, pennsylvania
"Whenever I need service, someone is sent fairly quickly."
mr. blair B.
west chester, pennsylvania
"Excellent service!"
alexandria V.
broomall, pennsylvania
"very good"
ed F.
berwyn, pennsylvania
"This relates to Matthew the technician. He patiently corrected several installation problems with my AC unit (Installed 6/22). Good guy. Knowledgeable and thorough."
mr. kneafsey K.
west chester, pennsylvania
mrs. niles N.
malvern, pennsylvania
"Technicians were courteous and helpful in explaining furnace problems & future furnace correction & system"
mrs. joyce J.
west chester, pennsylvania
"Excellent service."
mr. lehman L.
west chester, pennsylvania
"Have had same problems for years. Never fixed never followed up to fix. Thermostat is set for 68 and area is routinely 6-10 degrees higher."
mr. stoyack S.
glenmoore, pennsylvania
jeff B.
exton, pennsylvania
mr. kneafsey K.
west chester, pennsylvania
"Friendly good service"
mr. antonowich A.
west chester, pennsylvania
edward J.
newtown square, pennsylvania
"The air conditioner did not work after the crew left and then company was hesitant to send out help that evening."
ben V.
west chester, pennsylvania
"Service has been very dependable and pleasant. However, Wesley Wood proposed a room air conditioning unit for my loft that was exhorbitantly priced. I can never trust Wesley Wood for a full replacement unit without getting other prices."
mr miller M.
malvern, pennsylvania
"Adam is clear and concise in his communication"
tom Q.
kennett square, pennsylvania
"Prompt response, knowledgeable (technical plus administrative) repair staff"
mr. porter P.
west chester, pennsylvania
michael S.
king of prussia, pennsylvania
"Technicians very capable of completing, efficient and neat"
mrs. henriques H.
west chester, pennsylvania
"Didnt get bill emailed to me and system would not take credit card"
ben V.
west chester, pennsylvania
mr. denicolo D.
downingtown, pennsylvania
"Wayne and Steve were both polite and professtional."
philip V.
west chester, pennsylvania
"I am very happy with the quality of service"
maria C.
kennett square, pennsylvania
mr. porter P.
west chester, pennsylvania
john B.
phoenixville, pennsylvania
mrs. bambu B.
glen mills, pennsylvania
"Reliable service, nice techs and staff"
ms. aguilera A.
chester brook, pennsylvania
"Isaiah not only did the Fall maintenance check, he saw a problem I had and fixed it while it was a small problem and avoided a large problem for me down the road."
adrian P.
bryn mawr, pennsylvania
"The filter for the upper floor AC unit was shoved carelessly and damaged. I found it when I did a routine inspection. In addition it was a major charge for a very basic filter"
mr. rivera R.
malvern, pennsylvania
"Service man was Matthew and he was very efficient, professional, knowledgeable and identified and solved the problem quickly. One of your best service people that I have seen in over 7 years."
matthew R.
chester springs, pennsylvania
"Was happy with the work and how long it took."
greg G.
exton, pennsylvania
"Excellent service."
peter D.
gilbertsville, pennsylvania
"The technicians have always been polite, prompt and very knowledgeable."
yvonne H.
chester springs, pennsylvania
david B.
downingtown, pennsylvania
"quick installation and good workmanship"
mary A.
gilbertsville, pennsylvania
"We had Matt D at our home to work on our A/C in this 90 degree weather and he went over & above to make sure it was fixed and fixed right before he left. Next time i need service I will be asking for him by name!"
william G.
west chester, pennsylvania
"Technician did an excellent job"
michele W.
lansdowne, pennsylvania
"Prompt attention, polite, thorough explanation of problem and solution, excellent work, reasonably priced"
mr. carbo C.
west chester, pennsylvania
"Always professional"
raquel I.
west chester, pennsylvania
william G.
west chester, pennsylvania
"I received a confirmation for my appointment and nobody showed up"
mr. doran D.
chester springs, pennsylvania
"They are always prompt and friendly."
gordon Y.
west chester, pennsylvania
"The technicians were efficient, polite, and completed work by the end of the day."
mr. mallon M.
newtown square, pennsylvania
"Service problems over last years. Oil spill by tech Jan 2021. Smell lasted months. Recent new heat pump April 2022. Poorly installed. Failed to clean up. Put wireless box on duct in location that prevented damper from working. Only corrected when I pointed it out. Wiring for fan done improperly. Only running half speed. Led to freeze up. It took the third tech to solve it. First tech said lost refrigerant. Broke a damper on installation. The one where they put wireless too close. Tech comes, measures it and said will fabricate new one. Weeks later, learn nothing done and new tech has to come to measure. Finally replacement damper installed. On install, expressly told to not disturb secondary UV system recommended by WesleyWood and installed by WesleyWood. The installers threw the UV system out without telling me. And salesman tried to sell leasing system that only a commercial client would want. For a residential customer, it is a financial disaster. Internet is full of people screwed by the lease terms, which are outrageous."
john C.
west chedster, pennsylvania
tariq G.
chester springs, pennsylvania
eric K.
berwyn, pennsylvania
vince P.
phoenixville, pennsylvania
"Technician was excellent! Explained what he was doing, very professional and personable."
gregory D.
downingtown, pennsylvania
"Overall, technicians are knowledgeable"
edward S.
exton, pennsylvania
"Always provide excellent service"
william S.
west chester, pennsylvania
"Everything was done very well and as expected."
mr laverell L.
villanova, pennsylvania
"timely response"
kim K.
west chester, pennsylvania
mrs callaghan C.
west chester, pennsylvania
"Same day service with follow up call the next day"
eileen M.
malvern, pennsylvania
"efficient , solved problem"
madankumar R.
chester spring, pennsylvania
samantha D.
exton, pennsylvania
"Helpful, about to match lower estimate, friendly staff, quick service"
john S.
birdsboro, pennsylvania
"Thorough, professional service"
mr. little L.
west chester, pennsylvania
"Weve always had great, timely service."
louise D.
west chester, pennsylvania
"Pleasant to do business with, carefully explained services performed."
mr. ray R.
west chester, pennsylvania
mr. urias U.
wayne, pennsylvania
"Have been a WWSE customer for many years because they service my account professionally."
smith S.
west chester, pennsylvania
"The Advantage Plan is definitely an advantage! Also, Wesley Wood is always responsive to calls and sends someone within a very reasonable amount of time."
ms. mullane M.
wayne, pennsylvania
"When you send a polite, well trained tech, we are pleased, but you never send the tech that we request. Sam was great, but you didnt send him? However, Isaiah was terrific! He was polite, well trained & more than happy to explain the steps he took to solve the issues we were having with our system. Problem solved!"
duane K.
downingtown, pennsylvania
"Always professional and efficient"
john S.
collegeville, pennsylvania
"We have always received prompt service and whatever work needed to be done was done properly"
eugenia T.
media, pennsylvania
"Ive been w wesley wood for almost 25 yrs"
maria b V.
west chester, pennsylvania
"Your Customer Service is excellent"
mr. franklin F.
coatesville, pennsylvania
eva R.
chester springs, pennsylvania
"the technician were respectful of my home and answered questions that i had"
diem N.
west chester, pennsylvania
"apoitement is quick"
steve P.
phoenixville, pennsylvania
mr. mcparland M.
rosemont, pennsylvania
"Great service"
mr. gallagher G.
malvern, pennsylvania
"I had to call twice to remind them the job was not completed. My ceiling has water damage which I was told would be covered and that someone would call me, as of today no response."
ken G.
west chester, pennsylvania
"I have been a customer of wesley wood for years"
mark C.
bryn mawr, pennsylvania
lily K.
coatesville, pennsylvania
"Did a good job"
catharine D.
west chester, pennsylvania
"The young man showed his aid before entering my house. He answered all my questions."
mr. strayer S.
newtown square, pennsylvania
"Except for the routine maintenance, which is fine, I have found the house visits by Wesley Wood people to be unpleasant and annoying. For years now, every one of these routine maintenance visits has included a technician who provides routine servicing, and is fine. The problem is that Wesley Wood views (and it's many times now) every one of these visits as an opportunity to pressure us into spending tens of thousands of dollars on new heating and a/c units. Sometimes they have concocted ridiculous scenarios intended to scare us. Sometimes they say this or that needs to be repaired. But all the time, they pressure us to spend a great deal of money on new units. If you don't understand how obnoxious this is, then you are certainly not focused on your customers' reactions."
kevin F.
west chester, pennsylvania
"Rick was amazing. Technically proficient, experienced, and professional. The individuals who initially installed my unit made some mistakes. Rick caught the mistakes and corrected them."
scott G.
coatesville, pennsylvania
"The Tech. was thorough and answered all my questions."
mr. mcparland M.
rosemont, pennsylvania
ken G.
west chester, pennsylvania
"I have used Wesley Wood for years"
mr. cohen C.
phoenixville, pennsylvania
mr. blair B.
west chester, pennsylvania
"Excellent service."
elaine P.
thorndale, pennsylvania
"The technicians are very professional and friendly. They come on time and answer all my questions with regard to HVAC matters. Most of the techs I've spoken to are not plumbers."
christophe S.
downingtown, pennsylvania
"I discovered the drainage line (that moves water from the condensate pump to the laundry tub) had multiple leaks and was putting water on the basement floor. I called for assistance and a repair tech was dispatched quickly, arriving within 90 minutes. He provided excellent service."
mr. ferst F.
villanova, pennsylvania
"On 3 separate service occasions, we have had a leak from the units caused by improper installation that caused significant damage to our ceiling. While your company has been open to working with us to fix these issues, it would be hard for us to recommend you to another person because if we did and they experienced damage as we have, we'd feel responsible."
elaine Z.
thornton, pennsylvania
"Always good service."
john B.
collegeville, pennsylvania
"Each of my interactions with Jennifer were outstanding. She was extremely pleasant and helpful. Austin, our tech, was equally as pleasant and he quickly identified and repaired the problem. He also came at 6:00 pm on Friday evening of the 4th of July weekend without hesitation!"
eugenia T.
media, pennsylvania
"Good service. Justin was Very informative and helpful"
tom B.
prospect park, pennsylvania
"Prompt and knowledgeable"
mr. mcgovern M.
frazer, pennsylvania
alexandra B.
west chester, pennsylvania
"great service"
mr. wolanin W.
newtown square, pennsylvania
"Efficient and knowedgeable"
mr. bray B.
west chester, pennsylvania
mr hayes H.
west chester, pennsylvania
"usually service is good, but apparently when spring service was done the tech. put in the wrong filter. when we call for service because of cooling issue, we were told this and the Tech who came didn't have filter on truck. this was on Friday, he said he would bring on Monday. Will Monday came and went and no filter was brought, we had to call and request filter.another apppt was made and tech. came but unaware that he had to bring a filter for the unit and to leave and go get one. It was finally replaced."
karen M.
west chester, pennsylvania
"24/7 Service!! Saved us when a/c wasnt working on return from vacation"
mr barrett B.
west chester, pennsylvania
"Installation team was great - Jason, Budd, Chris and Max.were wonderful but customer service is terrible! I placed over 5 phone calls to remedy a loud clicking thermostat that was installed and to find out about the Energy Star rebate from the Electric Company. I was able to speak to someone named Rick who said he would get me a new thermostat to replace the one that was installed. That was on May 31st and to date I haven't heard a thing about the replacement or from Rick. On all of my calls i was told I needed to speak to the operations person about the rebate but every time I called I was told she would call be back. She never did! Finally, on June 14th I called my sales rep Anthony Santoro and voiced my concerns about the poor customer service. He said he would take care of it and the following day I got a call from Jennifer. She said she would take care of the rebate and would look into the thermostat replacement and get back to me. She mentioned that it seemed that someone had dropped the ball on the thermostat replacement. Again, I have yet to hear from her or anything about the replacement. I will do a follow-up call to Anthony because he did help me before. I feel like once the heater/air conditioner was installed Wesley Wood could care less about me or my problems. I shouldn't have to continually call and be told someone will call me back only to never get that call. The customer service is terrible and for this reason I wouldn't recommend your company to anyone and if anyone asked me about your company I would have to be truthful and say the sales rep was great, the installation team was wonderful but the customer service is absolutely terrible and probaby the worst I have ever experienced."
mrs. holmes H.
downingtown, pennsylvania
"Service by tec was fine. My unit is only l year old. Thermostat was bad and replace free of charge under warranty. Call center was not helpful. It took 2 calls to get through. The person was hard to understand and not friendly."
ms. ross R.
malvern, pennsylvania
"Youve always been responsive and friendly to work with."
mr. dileo D.
downingtown, pennsylvania
"The tech was very knowledgeable and did a very good job."
joe M.
parksburg, pennsylvania
ulana P.
kennett square, pennsylvania
priscilla B.
west chester, pennsylvania
"Everything just fine"
prajith R.
paoli, pennsylvania
mrs. marie mchugh M.
folsom, pennsylvania
"Your service and technicians are dependable, knowledgeable, and reliable"
lin G.
newark, delaware
"Employees are friendly, helpful, courteous and knowledgeable."
jim L.
pottstown, pennsylvania
kristine L.
newtown square, pennsylvania
"Professional service, trustworthy."
mrs. lunsford L.
west chester, pennsylvania
mr. laspina L.
frazer, pennsylvania
"I would like my contract cancel and a refund for it. I have used you for years to do my service,but I no longer trust this company"
joseph S.
exton, pennsylvania
"Service is always great."
mrs. silverberg S.
king of prussia, pennsylvania
"Excellent service by Sam who was asseted by new comer Jay. The service was great and both gentlemen were excellent in their service."
allison K.
wayne, pennsylvania
"Very thorough and good mannered technicians. Very friendly. Didnt oversell but explained to me"
rosemary M.
chesterbrook, pennsylvania
mr. sontag S.
downingtown, pennsylvania
ms. allen A.
west chester, pennsylvania
"Excellent service"
maria H.
west chester, pennsylvania
"I was impressed by the technician's dogged determination to find the source of the leak in our A/C unit. He came multiple times - first to diagnose the problem and then spent nearly a day doing the necessary repairs."
mr hitchens H.
downingtown, pennsylvania
"I have never had Wesley Wood Service Experts come out to my house and fix a problem on the first visit. First try was an A/C problem. After buying POUNDS of freon, the problem turned out to be a rogue filter another company had added to the system at the air handler. There was already a filter at the air intake. 2) I then called Wesley Wood out to fix a leak in the hot water plumbing on my furnace. The technician did not have the tools to make the repair and scheduled a follow-up. 3) My 3rd call was for furnace and A/C maintenance under contract. the technician arrived without the tools (and apparently without the expertise) to clean a furnace. Despite the obvious screw up, Wesley Wood Service Experts did not reach out to me to make up for the problem, I had to call the office. Then, I kid you not, a week later when they came back to clean the furnace, someone got out of the truck and said they were there to do the maintenance on the A/C. That might make the company one of the most dysfunctional I've ever dealt with. And I even had a guy fix a leak once by relocating everything the leak dripped on rather than fixing the drip."
dr metry M.
west chester, pennsylvania
"When the technician does the maintainance he should do a thorough job"
tom R.
west chester, pennsylvania
"The tech was a good guy. He was very knowledgeable and he communicated very well. I never questioned his competence."
paul Z.
west chester, pennsylvania
"Always good service."
francis Z.
west chester, pennsylvania
"Not satisfied with appointment technician did very little to satisfy any of my questions left with a cardboard fix on AC unit to prevent a rattle on new AC unit . A couple of test was not worth the money spent."
alexandra B.
west chester, pennsylvania
jeff B.
west chester, pennsylvania
"A sales representative showed up unannounced with the service technician to the twice a year maintenance appointment and started selling me on a new system. It was totally inappropriate and intrusive. It has completely changed my opinion of your organization. A UV bulb was replaced and no receipt of the work performed was left for my records of work performed."
mr. herkner H.
chester springs, pennsylvania
john B.
west chester, pennsylvania
glenn C.
chester springs, pennsylvania
"Courteous and Competent"
arline R.
wallingford, pennsylvania
"Great service by knowledgeable professionals"
mrs. lloyd L.
glen mills, pennsylvania
sally K.
west chester, pennsylvania
roger R.
west chester, pennsylvania
"Wayne was punctual and efficient"
daniel A.
schwenksville, pennsylvania
"Professional and friendly service."
helen S.
dowingtown, pennsylvania
"Adam was great"
barbara O.
west chester, pennsylvania
"Professional and friendly"
mrs. nancy D.
west chester, pennsylvania
"I was very satisfied."
mr. gillen G.
newtown square, pennsylvania
"The last technician we had was wonderful."
mr. sharp S.
exton, pennsylvania
"I will continue to very highly recommend Wesley Wood to all of my friends and neighbors as I have in the past. Once again, under emergency circumstances, this weekend and today Wesley Wood came through for me! From Emily finding the thermostat that I needed immediately to Adam being so knowledgeable and professional I rate this A+++"
john P.
west chester, pennsylvania
"Poor service"
mrs gold G.
west chester, pennsylvania
"Have been reliable"
louis A.
royersford, pennsylvania
"never had any problems"
joseph C.
westchester, pennsylvania
peter S.
phoenixville, pennsylvania
pat S.
west chester, pennsylvania
joshua W.
berwyn, pennsylvania
mr. tyrell T.
newtown square, pennsylvania
"Always good service"
carolyn H.
west chester, pennsylvania
"Technician had only to replace the filter that I had already paid for."
michael L.
kennett square, pennsylvania
jim L.
pottstown, pennsylvania
"After a salesman said that a new air conditioner could be split into two zones a installation Teck said that it could not be done I am still waiting for my deposit to be returned. Feel free to call me and we can talk more about this. 610-996-8931."
mary M.
chester springs, pennsylvania
"Always on time, always seem to do a good job, but I never know until something might go wrong of course! Workers usually seem to know what they're doing."
william G.
west chester, pennsylvania
"Tech did a good job"
mr. hildenbrand H.
malvern, pennsylvania
"Installation went in OK."
robert M.
west chester, pennsylvania
"Todays service was fine. But I learned that the Sept 30, 2021 service was less than fine. Although the tech told me I was all ready for the heating season, he left both of the water valves to the humidifier in the closed position. Apparently there are two valves that should have been opened: one at the cold water supply at the water heater and one at the humidifier. Now I am unsure if the humidifier will work properly at the return of the heating season as the humidifier was turned on but was never properly supplied with water. It also explains the bloody noses, extremely dry skin and all the static electricity shocks we got when touching metal this past winter."
john P.
berwyn, pennsylvania
mr. brennan B.
springfield, pennsylvania
"Jason Budd (Service Tech) was on time, very professional and took time to answer all my questions."
tina B.
west chester, pennsylvania
mary morris M.
west chester, pennsylvania
"Sam was great - on time, efficient, and knowledgeable. I usually ask for an 8:00-10:00 window, and most often, it is almost 10:00 when someone gets here. Sam came around 9:00, and I appreciated that."
robert M.
exton, pennsylvania
"Wayne came out on an emergency call as we lost our air conditioning. He was extremely knowledgeable and professional. The service I received on this call alone justifies the service contract I have with these guys! Thanks Wayne!"
mr. haarlander H.
exton, pennsylvania
margaret K.
west chester, pennsylvania
"Isiah arrived within the specified time; he mentioned comments made by others in previous visits, so he had taken the time to know my case - he answered questions and was not pushy when recommending the filter to be changed."
john S.
collegeville, pennsylvania
"The technician arrived as expected, was very pleasant, and completed the job efficiently and without any problems."
linda L.
royersford, pennsylvania
"My technician Austin was very capable, efficient and provided good customer service . He fixed problem and explained very well what happened."
jack J.
downingtown, pennsylvania
"Technician was very good and very personable"
ms tompkins T.
west chester, pennsylvania
"Steve and Derek did a nice job."
mrs paton P.
downingtown, pennsylvania
"Great tech"
mrs gray G.
west chester, pennsylvania
"The techs are always consistent"
mr cvinar C.
west chester, pennsylvania
barbara H.
west chester, pennsylvania
"Service man was very good"
mr. lloyd L.
chester springs, pennsylvania
"Adam was courteous, knowledgable, efficient and had a great sense of humor."
mr. sturm S.
west chester, pennsylvania
"Fast service"
gerry L.
newtown square, pennsylvania
"Professional and courteous technician"
michael S.
king of prussia, pennsylvania
"Technician was early, neat, efficient and explained all that he did and made some recommendations to keep our system operating at 100%."
louis G.
west chester, pennsylvania
"Excellent representative of your company, Austin, did the service. Everything in good condition"
mr. floyd F.
west chester, pennsylvania
"Very professional! Very thorough! Very informative about our sustenance that is 14 years old"
david B.
bryn mawr, pennsylvania
"He was quick."
steven L.
west chester, pennsylvania
mr. rippy R.
downingtown, pennsylvania
mrs reynolds R.
west chester, pennsylvania
"Polite, knowledgeable and communicated well. We had a problem and it was explained well."
mr. esterly E.
chadds ford, pennsylvania
"Did not receive written Home Health Report card., Performance inspection"
leonora P.
media, pennsylvania
"Both addressed the problems like they knew what they were doing which made me feel very comfortable."
dan M.
broomall, pennsylvania
"the service tech was on time, courteous, and I think you offer good value; we are relatively new to this area / first time you visited, so need to establish a track record REMEMBER TO BRING COVER HANDLE FOR 16 X 25 FILTER WHEN YOU VISIT IN THE FALL"
ms price P.
west chester, pennsylvania
ms. mitchell M.
king of prussia, pennsylvania
mr. little L.
west chester, pennsylvania
mr. glenn G.
villanova, pennsylvania
"good workmanship and stand by there product"
mr. zeibari Z.
west chester, pennsylvania
"Tech was supposed to clean HVAC system, ended up replacing filter and taking amp readings of motors, for $150?!?! What a BS con job Wesley wood has become, I want my money back!!! The visit became a high pressure sales pitch to replace my working system!"
valentina H.
west chester, pennsylvania
"Samuel arrived on time for contract maintenance. Cleaned out humidifier and installed new water line which was blocked. He was highly efficient and personable. Great job - thank you!"
sophie H.
coatesville, pennsylvania
mrs. atkinson A.
phoenixville, pennsylvania
"friendly, knowledgeable, and professional"
oscar S.
west chester, pennsylvania
mr. baker B.
ardmore, pennsylvania
"Professional and courteous"
dr. brillman B.
west chester, pennsylvania
mr. martinoli M.
downingtown, pennsylvania
george C.
west chester, pennsylvania
"Your technician, Derek, made the difference! He was professional, courteous and thorough."
roy W.
phoenixville, pennsylvania
"Wayne and Steve were professional, thorough and willing to answer my questions and provide useful information."
ed M.
garnet valley, pennsylvania
mrs. spicciati S.
west chester, pennsylvania
"The routine service call went well. For the first time ever, both my main unit and my mini split were looked at on the same day. Mostly, though, I gave a high rating because after I complained to the technician about my allergies, he told me that he had a product in his truck that would solve my problem. I agreed to buy it, and he installed it."
mark W.
west chester, pennsylvania
"dedication to detail"