kathy P. phoenixville, pennsylvania May 31, 2023 "Austin was terrific! He was knowledgeable, helpful, great people skills, great recommendations. Ill request him in the future."
laura C. exton, pennsylvania May 31, 2023 "I was surprised that the technicians no longer carry filters with them. The technician has always replaced the filter in the past (at an additional charge)."
elizabeth M. downingtown, pennsylvania May 31, 2023 "Austin Lee is great. Very thorough and thoughtful. He never leaves before asking if we have any questions, comments, or complaints! So glad he services our area!"
james G. west chester, pennsylvania May 30, 2023 "Melvin was friendly and professional. Answered my questions and made some good suggestions."
john N. west chester, pennsylvania May 30, 2023 "Adam did an excellent job and explained everything."
paul H. downingtown, pennsylvania May 27, 2023 "the technicians arrived on time, were thorough, and seemed to do a very good job repairing a lot of small issues we had with the system"
reinaldo G. collegeville, pennsylvania May 26, 2023 "Technician came out promptly and quickly performed maintenance."
matt H. phoenixville, pennsylvania May 26, 2023 "Everything was great - only minor issue is showed up a little late without reaching out to let me know. Would have appreciated that"
kristine L. newtown square, pennsylvania May 25, 2023 "Professional service. Explained what was working and what wasnt. Fixed in a timely matter."
joan B. glenmoore, pennsylvania May 24, 2023 "Very knowledgeable and friendly guys. Took the time to answer any questions I had."
joan B. glenmoore, pennsylvania May 23, 2023 "I have had many service technician s in my home and I have never seen the care that the people you send here have for their customers. I am truly blessed to have found your company"
elaine Z. thornton, pennsylvania May 22, 2023 "Installation went well. There were no problems encountered by the techs."
gail B. downingtown, pennsylvania May 20, 2023 "Adam was very helpful in our understanding our new thermostat and provided the user manual which was not provided by the installer. He also saw the thermostat was not installed tightly to the wall and re-installed it correctly"
tina B. west chester, pennsylvania May 20, 2023 "The technician was great, knowledgeable and very helpful. Hr gave us good advice and he fixed the problem."
louis O. villanova, pennsylvania May 20, 2023 "Our technician went above and beyond to resolve an issue. He was the best tech that we have ever had. Super pleasant and extremely interested in helping. My answers are based on Austin's service but I have not always had this kind of experience with various techs."
janet D. gilbertsville, pennsylvania May 19, 2023 "Robert Hess was great, very thorough, and arrived on schedule. We discussed various options when the time comes to replace our AC/Heating units. I also like the updates that notified me when he was going to arrive/on his way."
julie B. devon, pennsylvania May 18, 2023 "Technician was unable to diagnose or fix our problem with Healthy Climate equipment. He needed help from my spouse when accessing and replacing bulbs. New bulbs were installed and a new ballast, but the system didnt function. The technician used trial error to rewire connections, all to no avail."
steve/karen C. media, pennsylvania May 18, 2023 "Adam is the ultimate professional! Courteous and answers questions!"
mark M. west chester, pennsylvania May 18, 2023 "Matt was awesome and knew exactly what was wrong and how to fix it"
katharina F. downingtown, pennsylvania May 17, 2023 "Matt was really helpful and did a great job. He even left no sawdust. The new vent in the ceiling looks great."
mary kay S. west chester, pennsylvania May 16, 2023 "Great customer service from office to techs. Shout out to Emily , Jennifer and other office. Recently Rick has been explaining service and recommendations. Adam was good too."
medio W. exton, pennsylvania May 16, 2023 "Fast, efficient, knowledgeable, provided an estimate on future work that may need to be done in the coming 6 - 18 months"
john S. wallingford, pennsylvania May 15, 2023 "Everything was satisfactory, except that I discovered many hours later that the technician had left the thermostat on a very different setting, which took a bit of time to correct. On your last call a month ago, which I haven't commented on, a salesman came along with the technician. He tried to sell me your advantage plan, with a pitch that obscured the fact that it involves renting, rather than buying, an HVAC system, with monthly payments that well exceed the cost of buying over the life of the system. I told him I will probably sell the house in 2-3 years and he didn't make clear how it would affect my marketability to say I don't actually own the HVAC system in the basement. In all, the experience lowered my esteem for Wesley Wood, which now looks like a somewhat shady operation."
mariann S. west chester, pennsylvania May 15, 2023 "Austin was on time, polite, friendly, and efficient!"
john P. springfield, pennsylvania May 15, 2023 "First encounter with WW. Sales and install staff very professional and responsive to questions, etc."
wendy K. newtown square, pennsylvania May 15, 2023 "The technician arrived on time. He explained what he was going to do. He was neat and clean and courteous and I was very pleased withhis visit."
valentina H. west chester, pennsylvania May 15, 2023 "Matt checked all my systems, replaced kinked hose from humidifier as well as tubing from condensing unit. He also made a suggestion about my water heater. He was efficient, knowledgeable, and very pleasant to deal with. A+ service"
james L. chester springs, pennsylvania May 15, 2023 "Adam is courteous, efficient, knowledgable and thorough."
jena A. coatesville, pennsylvania May 11, 2023 "Quick to schedule, technician extremely knowledgeable"
carol A. west chester, pennsylvania May 03, 2023 "Very friendly staff. Great communication with rep who initially looked at present hookup and recommended replacement unit. Installers were very professional and QUIET!! No loud music, used their "indoor voices" while working - LOL. Cleaned up after themselves - could hardly tell they'd been there except for the shiny new furnace and that I now had hot water. Heat didn't come back right away - radiators needed to be bled, but the lead installer came back and took the time needed to do the job and to show me what to do if they needed to be bled again. Very pleased with my experience."
richard M. garnet valley, pennsylvania April 30, 2023 "1 hour after installing 2 new air conditioners, our furnace would not turn on. This is a new furnace that was just installed on 10/25/22!!!. No one was available on Saturday pm 5:00 pm to do service even though Im an advantage customer. We had to wait till Sunday a m for a service rep. After analyzing the problem, he advised he had no part to correct problem & well have to wait until Monday to see when you Can get the part & when the repair can be made. Thats at least going To be 2 days we will be without heat not very helpful when its cold & damp & both my wife & I suffer from Arthritis & bursitis as well as mobility issues."
elva D. downingtown, pennsylvania April 28, 2023 "Professional, knowledgable, efficient, easy to understand"
shirley J. west chester, pennsylvania April 28, 2023 "They were on time and very courteous with the service. Well done."
capt H. west chester, pennsylvania April 27, 2023 "Kept getting the Runaround I dont have the new cover installed I was informed that there is a possibility that the first cover was installed incorrectly"
alisa B. wynnewood, pennsylvania April 26, 2023 "Sam was very thorough, explained everything and followed through. He is also very polite and friendly."
mary S. downingtown, pennsylvania April 26, 2023 "Isiah and office personnel Emily were exceptional . Very knowledgeable and helpful."
karen F. glenmoore, pennsylvania April 26, 2023 "The service was excellent. It would have been a 10 except for the fact that no one ordered the propane converter kit and I was without a furnace last night. But Dan has provided 5 years of service checks at no charge to make up for that. I do appreciate your recognition of the inconvenience to me."
gregory S. exton, pennsylvania April 22, 2023 "Anthony was knowledgeable, patient, and responsive during his initial house visit and throughout the sales process. He demonstrated his expertise as he guided me through my systems issue and the options that would best suit my house and budget. Also, he was patient as I struggled to understand the concepts he was explaining, and as I texted him afterward with follow-up questions. Finally, he would text me back within minutes of questions when I had to follow up questions. He sold me on Wesley Woods and I feel confident working with them because of Anthony."
ken domboski D. coatesville, pennsylvania April 20, 2023 "Once I called to say air conditioning was not connected service was fine"
mr john J. west chester, pennsylvania April 20, 2023 "Provided recommendations, but then charged me for the visit even after I informed him that I was a Plus member and I already pay for an annual visit. I'll be canceling that membership very soon."
robert D. savannah, georgia January 31, 2023 "Chris and Zach did a wonderful job inspecting my unit to make sure that everything was running, right. I certainly appreciate."
mr. tyrell T. newtown square, pennsylvania November 11, 2022 "Ten days ago I had a heatpump installed and notified three different people about some damage they did on the installation. Have not heard back."
gerald L. west chester, pennsylvania November 10, 2022 "A second technician had to return because the system failed after the first technician worked on the system."
ms tompkins T. west chester, pennsylvania November 09, 2022 "Our tech Wayne was very considerate and helpful. The sales rep was useless and was only interested in my water heater?!"
pat S. west chester, pennsylvania November 09, 2022 "We have had excellent service from Service. Experts for a long time"
mr. bryan B. west chester, pennsylvania November 09, 2022 "Knowledgeable technicians and professional."
mr. wynne W. west chester, pennsylvania November 09, 2022 "Always professional, always explain installation or repair fully, always careful, clean and friendly"
mrs. spicciati S. west chester, pennsylvania November 02, 2022 "Wesley Wood Service Experts have serviced my furnace and AC, including my mini-split for quite a while, and they have always provided good service. I trust that they do good work."
mr. paynter P. malvern, pennsylvania November 01, 2022 "Service technician never showed up and I never received notice of that. I call to see when/if he was coming and got conflicting information from two different people. Very disappointing."
leonora P. media, pennsylvania October 31, 2022 "Respectful and polite. Knew their job and explained everything to me. Did a great job."
mary B. downingtown, pennsylvania October 31, 2022 "During the annual maintenance inspection, a serious problem was detected, and the two technicians (Wayne and Steve) fully explained our options and arranged for a very quick installation of the new furnace. Then just a day later, the furnace stopped working. I called at 7:00am, got a REAL PERSON (Jen?) who scheduled us for the 8-10 time slot. That turned more into close to noon, but the technician (Isaiah) was very thorough and went out of his way to find the right part to fix the problem. All in all, while a bit frustrating, WW handled everything in a pleasant, professional, and expedient manner! Thank you very much!! Steve Brown"
mr. nassau N. malvern, pennsylvania October 31, 2022 "They came out friday for a broken thermostat and had to come back again over the weekend because what they did Friday didn't fix the problem and they are coming back today because it still does not work. We are not very happy about this. 3 visits to fix a thermostat??"
jennifer S. downingtown, pennsylvania October 29, 2022 "Very professional and always nice and friendly people"
mrs. carol H. coatesville, pennsylvania October 28, 2022 "Knowledge, equipment, professional, responsive"
dr. pfeffer P. kennett square, pennsylvania October 27, 2022 "Average appointment availability, on time, tech skill"
linda L. royersford, pennsylvania October 23, 2022 "Adam problem solved a situation w my thermostat and addressed the problem for which I called."
matthew D. coatesville, pennsylvania October 22, 2022 "Anthony did a awesome job explaining what system would be best for our house with absolutely zero pressure to purchase the most expensive unit. Plus so far the system we have is working wonderfully."
timothy C. newtown square, pennsylvania October 21, 2022 "Solid service. On time and completed service as expected"
ned S. west chester, pennsylvania October 19, 2022 "many problems with new installation, called out many times for repairs"
ana lenfest L. bryn mawr, pennsylvania October 19, 2022 "Adam does a fantastic job every time he comes to my house to deal with the AC or heating units."
ms. mullane M. wayne, pennsylvania October 19, 2022 "Justin was polite, pleasant, courteous, & incredibly thorough!!!!! He was the most impressive Tech youve sent in the 28 years that we have been loyal to Wesley Wood. Sam & Isaiah are excellent as well."
mrs. craven C. berwyn, pennsylvania October 18, 2022 "I have been using Wesley Wood since it was still privately owned. The quality overall of the company has gone down since it was purchased by Service Experts."
jill M. west chester, pennsylvania October 18, 2022 "Easy to do business with, efficient on scheduling, great technicians"
mr. orlando O. villanova, pennsylvania October 18, 2022 "The technician was very nice and professional"
ms. hall H. west chester, pennsylvania October 18, 2022 "Service Rep was respectful, on time and very professional"
mr. mellor M. wayne, pennsylvania October 17, 2022 "Adam was very professional, thorough and explained up front what to expect cost wise."
eva R. chester springs, pennsylvania October 17, 2022 "On time, friendly, knowledgable and respectful of my home"
mr. campbell C. exton, pennsylvania October 14, 2022 "Dependable service and professional technicians!"
gloria M. glen mills, pennsylvania October 12, 2022 "Always show up on time. Do a thorough job. Are polite."
ms kowalski K. malvern, pennsylvania October 10, 2022 "Adam is an excellent technician. He comes in and services both heating units efficiently and quickly!"
eileen M. malvern, pennsylvania October 09, 2022 "came early, completed the service with an explinatiion of service performed."
arline R. wallingford, pennsylvania October 09, 2022 "Prompt, clean, knowledgeable technician - very satisfied with services"
ms higginbotham H. malvern, pennsylvania October 08, 2022 "While I would recommend the technician, Wayne, I will no longer be using WW. This was a regular heating tune up. They found issues that were a surprise to me since the unit was working. I noticed this summer that a sales person came along with the tech and this happened again with this visit. I do not care with this strategy. It puts too much pressure on the customer. The sales person did not let the tech give me a clear explanation, which Wayne was able to do after the sales person stayed outside. It was a big surprise to be hit with a $5K, 8K or 17K quote and be told that the gas was being turned off to my unit within 10 min of them arriving. My neighborhood has primarily been serviced by WW and I have stayed with WW for 15 year but do to this experience as well as other experiences from my neighbors I will be purchasing a new units from a more locally company that many neighbors recommend and have better pricing on equivalent units."
charles G. west chester, pennsylvania October 07, 2022 "Service this visit was good No all interfaces have been or 10 would have been checked"
margaret K. west chester, pennsylvania October 07, 2022 "Over the years Wesley-Wood has been reliable for the annual check-ups which I believe is responsible for the lack of emergency calls."
dr. brillman B. west chester, pennsylvania October 06, 2022 "Always responsive and professional service"
mr leone L. wayne, pennsylvania October 04, 2022 "Only issue is I often feel like you are trying to up size my bill. Service experience for repairs and maintenance is very good"
gina W. media, pennsylvania October 04, 2022 "Prompt. Technician Matt was excellent. Very competent. Easily detected our issue and fixed it. Answered all our questions. Will definitely request him in the future."
christopher S. downingtown, pennsylvania October 03, 2022 "Always quick to respond, professional service, usually provides clear answers to questions, shows up when they say they will."
mr. bathish B. newtown square, pennsylvania October 01, 2022 "Tech was her for half hour. They spent more time trying to convince me that I need a new heat pump and a hot water heater than checking the 2 systems they came out to service."
ms. mcguigan M. malvern, pennsylvania October 01, 2022 "Our last technician was a young man . I believe his name was Austin. Very thorough and professional. Actually we have been very satisfied with most of techs. No sales pressure it is offered ."
robert M. west chester, pennsylvania September 30, 2022 "Disappointed last year (My first time as a new homeowner) but decided to give WW a second try. Isaiah was great. Knowledgeable, competent, polite. He's a real asset to your company"
mr. esack E. glen mills, pennsylvania September 29, 2022 "Scheduling has always been a problem. Many techs are either late, dont call, or dont show up at all. Adam is the only tech that I trust"
mr morris M. garnet valley, pennsylvania September 27, 2022 "Overall service is prompt friendly & usually done well."
richard M. garnet valley, pennsylvania September 22, 2022 "Ive always been quite satisfied with my service."
mr. shobaken S. downingtown, pennsylvania September 19, 2022 "We appreciate the service visits every 6 months to keep our system operating well. Scheduling is easy because Wesley wood calls with reminders."
smith S. west chester, pennsylvania September 18, 2022 "The technician was extremely thorough in checking all aspects of the system and getting them ready for the winter."
mary kay S. west chester, pennsylvania September 10, 2022 "Office staff very professional Adam , the tech, always so professional and nice."
joe T. coatesville, pennsylvania September 08, 2022 "Your techs were very thorough and courteous during the visit."
mr desiata D. kennett square, pennsylvania September 06, 2022 "Techs arrived on time and went right to work"
frank B. exton, pennsylvania September 05, 2022 "Dependable, transparent in communicating their work, will not sell needlessly"
ms. jones J. brookhaven, pennsylvania September 03, 2022 "Very professional and on time but also knowledgeable."
mr. martinoli M. downingtown, pennsylvania September 01, 2022 "Too warm to start the furnace. Maybe you should schedule a fall checkup in the fall! My service rep was great!"
jansen W. west chester, pennsylvania September 01, 2022 "The installers were fantastic. Our estimator did not provide enough information on what we had to do before installation and get HOA approval for removing a shrub."
carolyn H. west chester, pennsylvania August 31, 2022 "Whenever I need service, someone is sent fairly quickly."
ed F. berwyn, pennsylvania August 30, 2022 "This relates to Matthew the technician. He patiently corrected several installation problems with my AC unit (Installed 6/22). Good guy. Knowledgeable and thorough."
mrs. niles N. malvern, pennsylvania August 28, 2022 "Technicians were courteous and helpful in explaining furnace problems & future furnace correction & system"
mr. lehman L. west chester, pennsylvania August 27, 2022 "Have had same problems for years. Never fixed never followed up to fix. Thermostat is set for 68 and area is routinely 6-10 degrees higher."
edward J. newtown square, pennsylvania August 26, 2022 "The air conditioner did not work after the crew left and then company was hesitant to send out help that evening."
ben V. west chester, pennsylvania August 26, 2022 "Service has been very dependable and pleasant. However, Wesley Wood proposed a room air conditioning unit for my loft that was exhorbitantly priced. I can never trust Wesley Wood for a full replacement unit without getting other prices."
tom Q. kennett square, pennsylvania August 24, 2022 "Prompt response, knowledgeable (technical plus administrative) repair staff"
michael S. king of prussia, pennsylvania August 23, 2022 "Technicians very capable of completing, efficient and neat"
mrs. henriques H. west chester, pennsylvania August 22, 2022 "Didnt get bill emailed to me and system would not take credit card"
mr. denicolo D. downingtown, pennsylvania August 20, 2022 "Wayne and Steve were both polite and professtional."
ms. aguilera A. chester brook, pennsylvania August 17, 2022 "Isaiah not only did the Fall maintenance check, he saw a problem I had and fixed it while it was a small problem and avoided a large problem for me down the road."
adrian P. bryn mawr, pennsylvania August 15, 2022 "The filter for the upper floor AC unit was shoved carelessly and damaged. I found it when I did a routine inspection. In addition it was a major charge for a very basic filter"
mr. rivera R. malvern, pennsylvania August 15, 2022 "Service man was Matthew and he was very efficient, professional, knowledgeable and identified and solved the problem quickly. One of your best service people that I have seen in over 7 years."
matthew R. chester springs, pennsylvania August 11, 2022 "Was happy with the work and how long it took."
peter D. gilbertsville, pennsylvania August 11, 2022 "The technicians have always been polite, prompt and very knowledgeable."
mary A. gilbertsville, pennsylvania August 10, 2022 "We had Matt D at our home to work on our A/C in this 90 degree weather and he went over & above to make sure it was fixed and fixed right before he left. Next time i need service I will be asking for him by name!"
michele W. lansdowne, pennsylvania August 04, 2022 "Prompt attention, polite, thorough explanation of problem and solution, excellent work, reasonably priced"
william G. west chester, pennsylvania August 02, 2022 "I received a confirmation for my appointment and nobody showed up"
gordon Y. west chester, pennsylvania August 01, 2022 "The technicians were efficient, polite, and completed work by the end of the day."
mr. mallon M. newtown square, pennsylvania August 01, 2022 "Service problems over last years. Oil spill by tech Jan 2021. Smell lasted months. Recent new heat pump April 2022. Poorly installed. Failed to clean up. Put wireless box on duct in location that prevented damper from working. Only corrected when I pointed it out. Wiring for fan done improperly. Only running half speed. Led to freeze up. It took the third tech to solve it. First tech said lost refrigerant. Broke a damper on installation. The one where they put wireless too close. Tech comes, measures it and said will fabricate new one. Weeks later, learn nothing done and new tech has to come to measure. Finally replacement damper installed. On install, expressly told to not disturb secondary UV system recommended by WesleyWood and installed by WesleyWood. The installers threw the UV system out without telling me. And salesman tried to sell leasing system that only a commercial client would want. For a residential customer, it is a financial disaster. Internet is full of people screwed by the lease terms, which are outrageous."
vince P. phoenixville, pennsylvania July 31, 2022 "Technician was excellent! Explained what he was doing, very professional and personable."
mrs callaghan C. west chester, pennsylvania July 26, 2022 "Same day service with follow up call the next day"
samantha D. exton, pennsylvania July 23, 2022 "Helpful, about to match lower estimate, friendly staff, quick service"
louise D. west chester, pennsylvania July 21, 2022 "Pleasant to do business with, carefully explained services performed."
mr. urias U. wayne, pennsylvania July 19, 2022 "Have been a WWSE customer for many years because they service my account professionally."
smith S. west chester, pennsylvania July 19, 2022 "The Advantage Plan is definitely an advantage! Also, Wesley Wood is always responsive to calls and sends someone within a very reasonable amount of time."
ms. mullane M. wayne, pennsylvania July 19, 2022 "When you send a polite, well trained tech, we are pleased, but you never send the tech that we request. Sam was great, but you didnt send him? However, Isaiah was terrific! He was polite, well trained & more than happy to explain the steps he took to solve the issues we were having with our system. Problem solved!"
john S. collegeville, pennsylvania July 18, 2022 "We have always received prompt service and whatever work needed to be done was done properly"
eva R. chester springs, pennsylvania July 18, 2022 "the technician were respectful of my home and answered questions that i had"
mr. gallagher G. malvern, pennsylvania July 14, 2022 "I had to call twice to remind them the job was not completed. My ceiling has water damage which I was told would be covered and that someone would call me, as of today no response."
catharine D. west chester, pennsylvania July 12, 2022 "The young man showed his aid before entering my house. He answered all my questions."
mr. strayer S. newtown square, pennsylvania July 10, 2022 "Except for the routine maintenance, which is fine, I have found the house visits by Wesley Wood people to be unpleasant and annoying. For years now, every one of these routine maintenance visits has included a technician who provides routine servicing, and is fine. The problem is that Wesley Wood views (and it's many times now) every one of these visits as an opportunity to pressure us into spending tens of thousands of dollars on new heating and a/c units. Sometimes they have concocted ridiculous scenarios intended to scare us. Sometimes they say this or that needs to be repaired. But all the time, they pressure us to spend a great deal of money on new units. If you don't understand how obnoxious this is, then you are certainly not focused on your customers' reactions."
kevin F. west chester, pennsylvania July 10, 2022 "Rick was amazing. Technically proficient, experienced, and professional. The individuals who initially installed my unit made some mistakes. Rick caught the mistakes and corrected them."
scott G. coatesville, pennsylvania July 10, 2022 "The Tech. was thorough and answered all my questions."
elaine P. thorndale, pennsylvania July 07, 2022 "The technicians are very professional and friendly. They come on time and answer all my questions with regard to HVAC matters. Most of the techs I've spoken to are not plumbers."
christophe S. downingtown, pennsylvania July 07, 2022 "I discovered the drainage line (that moves water from the condensate pump to the laundry tub) had multiple leaks and was putting water on the basement floor. I called for assistance and a repair tech was dispatched quickly, arriving within 90 minutes. He provided excellent service."
mr. ferst F. villanova, pennsylvania July 07, 2022 "On 3 separate service occasions, we have had a leak from the units caused by improper installation that caused significant damage to our ceiling. While your company has been open to working with us to fix these issues, it would be hard for us to recommend you to another person because if we did and they experienced damage as we have, we'd feel responsible."
john B. collegeville, pennsylvania July 04, 2022 "Each of my interactions with Jennifer were outstanding. She was extremely pleasant and helpful. Austin, our tech, was equally as pleasant and he quickly identified and repaired the problem. He also came at 6:00 pm on Friday evening of the 4th of July weekend without hesitation!"
mr hayes H. west chester, pennsylvania June 30, 2022 "usually service is good, but apparently when spring service was done the tech. put in the wrong filter. when we call for service because of cooling issue, we were told this and the Tech who came didn't have filter on truck. this was on Friday, he said he would bring on Monday. Will Monday came and went and no filter was brought, we had to call and request filter.another apppt was made and tech. came but unaware that he had to bring a filter for the unit and to leave and go get one. It was finally replaced."
karen M. west chester, pennsylvania June 28, 2022 "24/7 Service!! Saved us when a/c wasnt working on return from vacation"
mr barrett B. west chester, pennsylvania June 27, 2022 "Installation team was great - Jason, Budd, Chris and Max.were wonderful but customer service is terrible! I placed over 5 phone calls to remedy a loud clicking thermostat that was installed and to find out about the Energy Star rebate from the Electric Company. I was able to speak to someone named Rick who said he would get me a new thermostat to replace the one that was installed. That was on May 31st and to date I haven't heard a thing about the replacement or from Rick. On all of my calls i was told I needed to speak to the operations person about the rebate but every time I called I was told she would call be back. She never did! Finally, on June 14th I called my sales rep Anthony Santoro and voiced my concerns about the poor customer service. He said he would take care of it and the following day I got a call from Jennifer. She said she would take care of the rebate and would look into the thermostat replacement and get back to me. She mentioned that it seemed that someone had dropped the ball on the thermostat replacement. Again, I have yet to hear from her or anything about the replacement. I will do a follow-up call to Anthony because he did help me before. I feel like once the heater/air conditioner was installed Wesley Wood could care less about me or my problems. I shouldn't have to continually call and be told someone will call me back only to never get that call. The customer service is terrible and for this reason I wouldn't recommend your company to anyone and if anyone asked me about your company I would have to be truthful and say the sales rep was great, the installation team was wonderful but the customer service is absolutely terrible and probaby the worst I have ever experienced."
mrs. holmes H. downingtown, pennsylvania June 27, 2022 "Service by tec was fine. My unit is only l year old. Thermostat was bad and replace free of charge under warranty. Call center was not helpful. It took 2 calls to get through. The person was hard to understand and not friendly."
ms. ross R. malvern, pennsylvania June 26, 2022 "Youve always been responsive and friendly to work with."
mr. dileo D. downingtown, pennsylvania June 25, 2022 "The tech was very knowledgeable and did a very good job."
mrs. marie mchugh M. folsom, pennsylvania June 20, 2022 "Your service and technicians are dependable, knowledgeable, and reliable"
lin G. newark, delaware June 20, 2022 "Employees are friendly, helpful, courteous and knowledgeable."