Wesley Wood Service Experts Heating & Air Conditioning Reviews

"Lawrence always does a fantastic and thorough job. Have been using Wesley Wood for 29 years!"

"He was very professional and thorough"

"Tech is efficient ,knowledgeable & personable."

"On-time, speed & efficiency"

"Good job."

"Was professional, showed respect for my home and was thorough in his work."

"Larry's always great, friendly, and efficient and knowledgeable. NOTE: Please correct my phone number in your system to 610-299-8583."

"Efficient and polite"

"fast, polite"

"The tech was very knowledgeable, kind, respectful and answered all my questions with honesty."

"Adam is always very helpful and knowledgeable. Plus friendly."

"Finally go the problem diagnosed and the new parts installed."

"Lack of professionalism. The technician understood that he is checking a hvac unit at a rental property. However, when I asked him what options do I have (choice of ac units), he responded with: you can either let your tenants die in heat or replace the unit today, because its going to be 75 degrees in 2 days. In front of my tenants. I was willing to replace the ac unit but I didnt appreciate his force selling technique."

"Thourough, knowledgeable and honest"

"Thorough, knowledgable and honest"

"Tech was efficient and answered questions."

"Scott is personable and respectful of my time."

"Sam was very personable, knowledgable and thourough"

"Arrived late. Nice guy though."

"He made a very thorough examintion and explanation of problems to me"

"Technician was very thorough and provided useful updates on the equipment."

"Woody is friendly, polite and appears to do a great job."

"Had no heat, called Wesley Wood, and they were at by house in less than 2 hours."

"Provided a humidifier and installed very professionally"

"Salesman was very knowledgeable, friendly and patient with all my questions"

"Bob was punctual, personable and professional."

"Larry was on time, polite, respectful & thorough."

"Technician was on-time, polite, knowledgeable, and gave me some helpful recommendations to keep up with the system."

"Larry was very helpful, professional and answered all questions."

"Larry and Pat were friendly, punctual and seemed knowledgeable."

"The person who spoke on the phone with me diagnosed it immediately and then the technician showed up and confirmed it. The part came in the next working day and we were up and running!"

"Respect and thoroughness"

"Excellent service and technician went above and beyond explaining etc."

"Brian was on time clean and quiet while in my house. Addressed a issue with a rattle on the outside unit and fixed it. Explained everything he did with the service. He was great."

"Larry Waterfield was personable and knowledgeable. Also very informative. Felt a good job with my heater was accomplished"

"Larry Waterfield, tech was very thorough checking out the heater. Also very knowledgeable and personable. 5 stars"

"Friendly Tech., wore booties, seemed to do a great job."

"I give the high mark because of Steve's visit and his ability to explain how to make the system perform at a satisfactory level. If I had to rate the product and the haphazard customer service I would rate much, much lower."

"The technicians you provided were excellent."

"the first tech left the heat control djsconectef di wehad no heat. thesecond tech fixed that and programmed the thermostat to what i wanted."

"The technician called as asked to give me a heads up he was coming which helped in our planning. He was very thorough and gave sound feedback"

"He took the time to explain what was previously not explained."

"Adam was very thorough, professional and friendly."

"Very professional, had to call back a couple of times to correct Problem. They came same day."

"Personnel was very courteous and handle themselves well They got the job done without disruption."

"HPC 2 Error Code has not been resolved. Intermittent problem."

"Professional and knowledgeable, that is why we continue to use Wesley Wood!"

"Technician was not very knowledgeable, yet very condescending"

"knowledgeable, professional and personable technician"

"Technician arrived late"

"Larry was very patient with all my questions. He took time to explain everything."

"Came in and did their job. Gave me good maintenance advice and alerted me to a few things I was not aware of that could impact my machine."

"He was very nice"

"The men were very professional and respectful of us and our home. They explained whatever work they had to do."

"On time, friendly and knowlegable, fixed problems caused by installers"

"On time. Did the job well? Personable. No complaints in any way."

"Problem solved"

"The technician called first to let me know when he would be here. He arrived in the approximate time he promised. He immediately diagnosed the problem and had the part on his truck to fix it. He was efficient and courteous. I was pleased with the service, but my main complaint was the cost."

"Bob was professional and thorough"

"I made an appointment for 6pm, reason being is that I am not home before 5pm. My appointment was moved to 4pm without my approval or actually speaking to me. Tech spoke to my wife, and didnt give me an actual quote other than a widely rough estimate of anything from $10,000 to $20,000 and I should just spend my money fixing my central air system."

"Great friendly service."

"He performed work and made recommendations"

"He was good but when I made the appointment I told them I had the $99 coupon and if I had repair done by you then this amount would be taken off the bill. The serviceman told me the fee was $144 and I told him about the $99 agreement /coupon that I had confirmed when making appointment. I ended up calling the number that I called to make appt and the women talked to Russell and let him know yo charge the $99. Russell said he was sending in the parts I needed in got a quote and I would get a quote later that day. I received a call the next day and was told it would take 2-4 days to get the parts in. I have no heat and a three year old that lives at the house. Thats a long time to wait for parts. In addition it will cost $770 which is expensive. I asked Russell if they were not the parts needed would I be refunded and he said yes. I need two pressure switches."

"The rep identified the problem and fixed it right away."

"Always very efficient knowledgeable and efficient"

"When serviceman. Left heater was NOT working"

"He is very knowledgeable and patience"

"Patrick explained in detail your program that I may consider when I need a new system. I think the cost is too high."

"Service was fine my problem was with the $88.00 cost of the air filter. That price is very high!"

"Larry arrived in the time frame scheduled. He goes about his work efficiently and carefully and explains his findings."

"professional, efficient, and no-nonsense. Completed job in minimal amount of time."

"I was very pleased with how Sam was efficient and through. He was on time and was very respectful to me and my home."

"Prompt, efficient. Explained everything to me"

"Kevin and Georgie did a great job . Very pleased."

"Expert service, hard worker, efficient"

"Your tech was unaware of of a program that will provide me with a new furnace at a reduced cost, if it fails a pressure test on the heat exchanger, which he did not do. Now I have to schedule another service call to have it done to qualify for the program. I called you because you are a Lennox dealer,and you should have known this."

"John is the best technician in the 16 years WW has been servicing our system. Please schedule him for all of our future needs."

"Timely response Expedited response and repair"

"Thorough and professional!"

"New exactly what the problem was and how to solve it. Ordered parts. However, not resolved yet."

"Technician was friendly and knowledgeable"

"Technician was on time (as promised). He performed the work in a timely manner and was very professional."

"russ an honest guy"

"on time very professional"

"Knowledgeable, courteous and clean service tech."

"The technician was able to diagnose the problem but did not have the parts necessary to make repairs that night. Since it's the middle of winter and we needed heat, we called another service to repair the boiler."

"Always dependable!"

"Tech addressed the problem and with right parts repaired the problem"

"Nice man. Progressional."

"On time, fast and efficient. Tech was a great guy."

"Sam was prompt, respectful, affable and professional"

"Thorough and polite."

"Situation resolved"

"Adam figured out the problem very quickly and he was very professional"

"Cam earlier the time range, always friendly and knowledgeable. Staying with Wesley b/c of Adam."

"Great professional service."

"Adam did a great job."

"On time, knowledgeable tech who answered my questions thoroughly"

"Adam was very personable and diagnosed my problem immediately. This was the second attempt at identifying the problem, the first was during the yearly maintenance in October performed by another tech."

"Larry is your best professional expert!!!! He took the time in the cold rain to put stone under the heat pump, level the heat pump and it stopped all the noise and maybe stop the bearings from burning out!!"

"Adam was very professional and friendly."

"Brian identified the issue for my humidifier and provided an explanation of the problem and offered a solution. When my spring service is due I will be asking for Brian. He showed concern from my issue, and committed to resolving my problem. I appreciated Brian's caring and professional attitude."

"After waiting several weeks to secure an appt on a Saturday in November, this appt was cancelled a few days in advance with the dispatcher telling me that happens with Saturday appts. Horrible customer service. In any event, I scheduled another preventive maint call and I was very upset when the tech said he couldn't service a 3rd unit in the attic because it wasn't under contract, even though it was. This led to a conversation with a dispatcher who also informed me that it wasn't under contract--sorry. After realizing her mistake, the dispatcher called back, admitted her error and instructed me to schedule another appt as the tech on-site had to go to another location. I have had it with your company, cancel my contract and refund my money."

"Bob was very knowledgeable and invited to learn from him while he did his inspection. He was so different than the last Wesley Wood tech that visited in May of this year when I had no A/C and no refrigerant. That is another story which led me to cancel Wesley. I called and asked for the owner to call me to discuss the poor service in May. Of course, there was no phone call."

"Larry is great and I have complete faith in him."

"Dave did work extremely well and communicated during project. They left home very clean."

"Personable service nothing unexpected"

"Georgie and Nate were very careful moving furniture and worked very efficiently"

"no problems with service"

"Woody was efficient and answered all questions."

"Very knowledgeable"

"Vroom personable. We never knew he was on the house once he got started. Worked quickly and left a neat work area."

"You were very late. I was without heat and had scheduled an 0800 - 100 work window. The Technician finally showed up at 11:10 AM telling me that he got diverted because "a customer was without heat in northern Chester County." Not sure what was so different about that person's plight and my own: I was insulted, especially since I've been a Customer for over 20 years."

"He was professional and courteous and even spoke highly of your company when I was upset that as many technicians that have serviced our unit, no one mentioned our humidifier filter needed replacing. Someone should have said something. IT WAS FILTHY!! Yet, he complimented and represented your company well. Hes a keeper!! Next time I require service I will request Sam. Not that happy with your company but too lazy to seek another, for now."

"because russel s.he the best tech...in the buss. he is the man that your want in your taem."

"Tech seemed to perform a thorough evaluation of the system."

"Very courteous and explained the program well. Fast service and workmen were very courteous and respectable."

"Larry was informative and timely."

"The techs was helpful"

"The technician came within the specified timeframe, was very thorough, and answered all of my questions."

"great technician/on time/ took care of problem"

"Well done"

"Steve was professional, efficient, explained things to me."

"Happy with the actual service, but not with scheduling changes."

"very professional and efficient"

"After 3 days as of now all is working. Just need to replace the air flow filter that was installed by Wesley Wood with a light weight air filter. See Russell report for details."

"Steve is respectful keeping his work site clean, knowledgable answering all my annoying questions in a way I could understand and finally he does a great job keeping our HVAC system working."

"Russ was very thorough. And found things previous technicians had missed such as a non working humidifier ."

"Service was quick and complete."

"T He did the job"

"The technician was great, but he was unable to service the oil. We have both a heat pump and oil."

"personable and knowledgeable"

"I called on a Saturday and was told no one could come out until the next day. Eventually I reached a manager who assisted via phone and later a tech came out. But if I hadnt persisted with multiple calls I would have no heat until the following day. Not acceptable service."

"Technician was friendly, polite and professional"

"Service tech was knowledgeable and had great personality."

"Mike is always very friendly and courteous"

"Bill checked inside and outside and reported no problems...everything working well."

"Serviceman efficient. Friendly. Competent. Went the extra mile to please"

"It took over two weeks to schedule an appointment . It was cancelled that day because the wrong part had been ordered. Then in the next appointment the technician did not arrive within the scheduled two hour window"

"Very well knowledgable of our situation. Answered all our questions. And is very trustworthy"

"Larry was very pleasant, thorough, serviced us with much detail, and gave us a great detailed verbal sense of the state of our equipment which we very much appreciated. We have continued to request this technician for several years running and will continue to request Larry in the future. He knows our equipment and system very well. Thank you Larry for giving us great service!"

"John was friendly and courteous"

"Professional, pleasant Tech"

"Adam is very knowledgeable of system and helpful answering questions."

"Technician was very friendly and concerned on taking care of my system"

"They were very polite, respectful and patience explaining every question I asked them."

"They were all very professional and polite. answered all our questions"

"Prompt, courteous"

"Very friendly tech, helpful, efficient and thorough."

"Russ was very helpful and answered all my questions"

"The technician was on time, did what needed to be done, and I have confidence that he did a good job."

"Brandon was very thorough and answered all questions."

"Hes always a good tech."

"Bill was very conscientious, explained what he did in a way I could understand it. He was very pleasant and certainly projected the confidence that he knows what he's doing. Very professional."

"The service is always very good once the technician is at my house. However, my appointments are consistently cancelled and rescheduled. Its very frustrating."

"Technician excellent"

"Russ Snyder resolved the furnace problem."

"Technician called to let me know when he would be arriving. He is very thorough and took time to answer me questions in detail."

"Expert answered all of my questions and did what I requested."

"On time , courteous"

"Adam is pleasant, efficient, and leaves no mess behind."

"The technician did not address the issue that I reported correctly. I requested a service visit because my heat pump fan continued to run without shutting off when the temperature reached the desired setting. In addition, an electrical burning smell permeated the basement as the fan continuously ran. The technician arrived on a Wednesday and after an hour or two told me that I needed a circuit board/blower replacement part (total cost plus service visit fees $1,600+. (Note: The technician never checked the outside heat pump fan/unit.) He installed the replacement part on the Saturday afternoon and left without waiting for the temperature to meet the desired level. When the heat level was reached, the fan continued to run The fan continued to run and the issue that I originally reported remained. On Sunday, the heat pump condensor failed and the heat pump was inoperable and required replacement. Needles to say I contacted a different company to purchase a new heat pump. I feel Wesley Woods should refund me for the part and labor fees that I was charged because of this terrible service. In addition, I never received an invoice or documentation for the part and labor charged to me."

"Robert stated that he was going to put in a call for a serviceman to comeback and adjust the exhaust vent. Robert cemented flue and could not adjust vent length to level off damper that had turned downward...exhaust to flue is now sitting on pvc upflush drainage discharge pipe. Hate to see extreme heat melt pipe after Robert worked the entire time scheduled for this maintenance. I will give a 10 when I receive service for this issue."

"Took 3 appointments to get job done. The first was cancelled because you needed your techs for emergencies following a storm. On the rescheduled date, you sent a tech who was not certified to work on my heat pump. The third try went OK."

"Staff is awesome."

"On time, very friendly, took care of everything"

"Very professional, on time and replaced filter for us."

"Very thorough cleaning and inspection - resolved a thermostat question - clearly very knowledgeable on system."

"Woody seems to be quite competent and thorough as well as being friendly as respectful of his surroundings."

"Tech arrived on time, completed maintenance service efficiently, and advised me of what services he performed and the condition of my systems."

"He answered all my questions with clear concise answers and acted to find the answers for some of the more obtuse questions."

"The technician, arrived on time, was knowledgeable and answered all of my questions."

"Excellent customer service, friendly, took his time and explained it answered any questions"

"Adam was on time, polite and thorough"

"Russel was neat, polite and professional."

"Lawrence always explains what he is doing, and he checks every portion of my HVAC system and makes sure all is well."

"Tech arrived within the defined window of between 8 - 10 am."

"Adam was wonderful!! He was extremely thorough and very nice!"

"Very informative tech"

"The technician actually came a few hours early but it worked out fine. He was friendly, professional, and took care of the issue in a short amount of time."

"trying to get someone to schedule the work the technician recommended has been a nightmare. Everytime I call they are unable to assist with scheduling and say someone will call back - I've called 4 times in a week and still I do not have an appointment. I am the real estate agent for the property and I've been autorized to assist eth owner who lives out of town now with these repairs so that he can close on the sale of his home on 11/12/19"

"Solved the problem and was very professional"

"Steve did an outstanding job; however, I was told the work would start at 8:00 AM because I had no heat. He did not show up until 11:00 AM because he got diverted to another customer with no heat. After 20+ years as a customer, I felt slighted and hurt."

"r tech did a good job explaining what services he performed"

"Tech/Russ identified the problem within a few minutes. The plug to the condensation pump was unplugged. Did not charge for the service call!"

"We had no heat, tech came did what he needed to and we had heat."

"Both men were very professional and did their job very well"

"Everything was excellent. They were on time, professional and left the house clean. The new unit is larger than our last and the technicians need to return to add a few return vents. I have called to schedule."

"Technician was friendly and professional also remembered many details from previous time to home."

"The technician was very friendly and knowledgeable of our system. He explained what he was dung and was sure to give me a summary at the end."

"Technician very informative about various aspects of work being done"

"Service man was polite and efficient."

"Technician was great-however the appointment made this day was scheduled for 11/12/2019! We were home,therefore we could accommodate the technician. He was also given inaccurate payment information.Better appointment control would help."

"Scheduling my appointment was very easy and efficient. The technician (Bill) was very experienced, thorough, and knowledgeable about my system."

"Woody always does a great job."

"Service was excellent. John was a wonderful attendant!"

"On time, efficient and friendly."

"Serviceman was quick and efficient and respected my time"

"This was a return visit to our home due to an error message that was generated by i comfort app. Apparently system was not reset when fall service call was made."

"Technician arrived within agreed time frame."

"Your firm did not show up for my 1st scheduled appointment. Nor did your firm call to tell me that you would not be there. I took a 1/2 day off from work for the appointment and you didn't show or have the decency to call me and say that you would not be there. The technician showed up in the scheduled time for my 2nd appointment."

"Courteous and seemed competent"

"Adam is my favorite WW technician. He always does an outstanding job and I request him for appointments. I wish all of your technicians were of his caliber."

"The follow up to the appointment has been disappointing. Tech said they would drop off the filter at the house. And then the two phone calls after inquiring about the filter have still left our questions unanswered."

"Very informative. Reviewed system top to bottom"

"Timely arrival Friendly Knowledgeable"

"Y The service adviser was very good"

"He was friendly, polite, careful, informative, thorough, neat and cleaned up afterwards."

"On time + quick/efficient. Also, your patience in accommodating my two reschedulings was much appreciated."

"All the techs that have been here over the years are very professional and courteous."

"Larry is always very professional and courteous."

"On time,your representative called ahead of his arrival,and was informative and courteous!"

"JOhn was great, he answered my questions and let me know what he was doing."

"The was knowledgeable and informative"

"I asked for Adam because he is the best, and he did not disappoint."

"There is a problem with the heat. We need to replace a part but there was no follow up"

"John and Gerry were on time, answered all my questions and were knowledgeable and professional"

"Adam was very friendly, professional and offered a few cost-saving tips. Way to go Adam!"

"Job not completed !"

"courteous technicians who completed the inspection quickly"

"Larry was on time, a professional, and friendly"

"Adam was very helpful. He figured out the problem and fixed it. Prior techs had missed the problem."

"Expected all filters to be covered under agreement."

"Agent was on time, worked efficiently and smoothly"

"He was professional and explained everything."

"Filters too expensive."

"On time, thorough, explained all to me, and courteous."

"Dave went about business, even cleaned our condensation pump and informed us of filter condition. Very professional."

"A technician came to my rental property and I never heard back on what the issue was and what is needed to fix. The tenants said the technician was there for a brief time and I tried to call the technician multiple times and they never answered. I called the main number today and the operator had no idea what was the diagnose and tenants confirmed that the thermostat still does not work."

"Very professional technician."

"Tech arrived on time. Did his inspection and left on time"

"knowledgable - provided extra help - courteous"

"The technician was on time and professional!"

"From scheduling the visit to signing the completion sheet everyone gets an A+. Woody is excellent and personable."

"Did not display competence. Unaware of request to capacitor (2 weeks prior)to be replaced at time of inspection"

"Technician was ver professional and seemed to be though, as well."

"He was timely, friendly and courteous"

"Larry always timely, pleasant and does both ac unit, heater and humidifier for several years each season"

"Adam is thorough and very professional. He always provides excellent service!"

"Larry was very helpful in explaining the heating system to me and my wife."

"Technician was on time and was very professional. He explained services that he performed."

"Work was efficient and quick."

"No issues. Efficient and Polite servicemen."

"Professional and provided all the information needed"

"on, time, courteous, knowledgeable"

"Friendly service, competent advice, took his time."

"Polite, Efficient and Engaging"

"Great technician, found problem and fixed it quickly ."

"Larry is terrific! He is thorough and careful. He also puts the customer at easy with his confident but respectful manner."

"Sam was friendly, professional, thorough and answered all my questions."

"Branden was very efficient and knowledgeable and I had the sense he took care of everything well"

"Heater worked before service, did not work after service. Called that day and was promised another technician 1st thing the next day. That technician was sent to another job prior to coming to my house. Tech named Woody was knowledgeable but late. Called to ask eta of tech at end of 8-10 window and could not reach anyone with any information. Asked for supervisor and was told none was available. Not happy with service."

"Very thorough and very clear in explaining his report."

"Was on time, keep me updated of what he was working on, keep work area clean"

"Provided expert service effectively and efficiently,"

"Very efficient and completed job to our satisfaction"

"rep was very informative"

"PROMPT, COURTEOUS, PROFESSIONAL SERVICE"

"first appointment date and time, technician was a no show. this appointment date and time- technician completed clean out in about 20 minutes. I question the thoroughness."

"Very efficient"

"Russ was very knowledgeable and courteous. I was ple ased with his work. Jack Beiterp"

"He answered my questions."

"Courteous & efficient"

"Rep was very friendly, courteous and advised us of the work need and showed the parts that needed replacement. He also noted a filter that should be replaced on our next regular service call."

"Arrived on time, completed work promptly."

"Very polite and helpful."

"Technician was professional, courteous, on time, covered shoes while in our home, no complaints"

"Same issue occurred and 2 weeks ago tech got it working, couldnt explain why it occurred. Everything checked out fine. 2 days ago same problem, tech advises blower motor is broke , cost of repair 1680! Overpriced and poor quality service"

"He answered all our questions"

"Professional technician. Explained everything. Very thorough and clean."

"Because the rep was very prompt, very nice and very informative! Give him a raise!"

"Woody takes good care of us. He knows his job."

"on time, friendly and worked in a timely manner."

"I was charged $169 for a filter that I can purchase online for $63. I can understand you need to make a reasonable margin but since you can probably buy the filters for around $50 that is a 300% margin. Not good business to take advantage of good customers."

"Made a inspection of thermostat and air handler"

"Helpful. Even found a leak problem with the expansion tank."

"Efficiently worked No idle chatter"

"The tech is very friendly and efficient in his work"