Wesley Wood Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,767 Reviews
mr. boyle B.
west chester, pennsylvania
"Very fast replacement of Lennox wi-if thermostat"
mrs paul (annette) C.
west chester, pennsylvania
"I wish that service would have been available sooner that the 3 day wait that it was,- that would have merited a 10."
katherine S.
newtown square, pennsylvania
bernadette S.
west chester, pennsylvania
"Tecqhs were on time, knowledgeable, and friendly."
susan L.
exton, pennsylvania
mrs reynolds R.
west chester, pennsylvania
"He was polite and had all the protective gear on. The problem was solved quickly and we were back to being cool before we were very uncomfortable."
stephen M.
malvern, pennsylvania
"Very friendly and helpful"
beverly H.
thorndale, pennsylvania
"The technician did a great job of finding the cause of the problem and fixing it."
mr. blair B.
west chester, pennsylvania
barbara A.
glenmoore, pennsylvania
"I did NOT ask for a salesperson to be here during a routine maintenance appointment. He was very pushy and, quite frankly, I feel that he exaggerated a possible problem to get a sale."
claire M.
glen mills, pennsylvania
"I have had a protection plan for it least 5-6 years.I had vandalism at my home, my husband knew that the line needed to be "sweated" for repair, I spoke to the supervisor the morning he was to arrive, he assured me he was capable and would have rj (older freon). the service guys were 1 hour late (12-2) time slot...and they would not help....only give an estimate for new. This misinformation was very disappointing and will lead me to not continue"
alexandra B.
west chester, pennsylvania
"SAMEXPLAINEDEVERYTHING HE DID AND TOLD ME WHAT TO LOOK FOR IN THE FUTURE."
david K.
newtown square, pennsylvania
mr. dileo D.
downingtown, pennsylvania
"Adam always provides great service and is very customer focused))"
mr. tevelson T.
west chester, pennsylvania
"He was very good and answered our questions. He admitted his didnt know about our split system, but he tried to figure it all out"
mr. maniscalco M.
glen mills, pennsylvania
"I knocked it down 3 points because I had to schedule my 6-month check-up. Typically Wesley Wood contacts me to schedule, but I guess it slipped through the cracks this cycle."
joanne G.
avondale, pennsylvania
james. M.
thorndale, pennsylvania
"Complete service. System working at capacity. Clear explanations from Bob."
ms tompkins T.
west chester, pennsylvania
mary hayes H.
glen mills, pennsylvania
ms. davis D.
chester springs, pennsylvania
"Safety per auctions werent always followed. Wasnt as knowledgeable of system as previous people you have sent have been."
mr. jordan J.
thornton, pennsylvania
"Adam was great....................."
john B.
phoenixville, pennsylvania
mary ann schmidt S.
west chester, pennsylvania
mark K.
garnet valley, pennsylvania
"Lawrence was very helpful in explaining things and did a great job in quieting the ac unit. He is very professional and courteous."
brian A.
downingtown, pennsylvania
"He was professional and geniune."
mr shoemaker S.
honeybrook, pennsylvania
bob B.
west chester, pennsylvania
"The time I was given to confirm my appointment was different than the time I was given on the phone: so tech came at a different time. Then I was told he would email me the quote that night or early the next morning at this time(5 days later) i have note received the quote. at this point we have chosen a more reliable company"
mark W.
west chester, pennsylvania
"Work was performed in a timely manner. Only problem was one of the techs hit a tree branch and snapped the limb. My wife notified me about this. Tech should have notified me when it happened."
mr. boland B.
phoenixville, pennsylvania
"Great service"
ms. donahoe D.
kennett square, pennsylvania
"Larry is an exemplary technician. His professional & patient manner when explaining the problem w/the A/C repair, made this experience a positive one. He is an asset to your company & demonstrates the technical expertise & quality I have come to expect. I hope this evaluation is shared with him and acknowledged by your senior management and supervisory teams. Thank you!"
mr brennan B.
kennett square, pennsylvania
"Dave worked patiently until we solved the on line problem with the App for the E-30 thermostat"
mr mcglade/owner M.
wayne, pennsylvania
"Excellent service"
alisha D.
king of prussia, pennsylvania
"Our AC issue is still unresolved. The AC has not been fixed and there doesnt appear to have been any follow up calls to us. I will be reaching out to WW again today. Also, our initial appointment was missed by the tech who never showed up and never called. It took days to get a second appt at which point the tech told us that they would need to turn off the unit for 24 hrs and come back another day. No one ever came back."
regis F.
devon, pennsylvania
"The problem was known right away, however the defective part was not available.The repairman came back two days later with the part and my air conditioner was fixed. I thought the cost was a little high for the effort and the part."
maria H.
west chester, pennsylvania
"Technician came right on time and he was very courteous and thorough."
mrs pyewell P.
west chester, pennsylvania
"He was very polite and answered all my questions."
mr. bathish B.
newtown square, pennsylvania
mrs. luke L.
berwyn, pennsylvania
mr. kerr K.
exton, pennsylvania
mr. v mendell M.
malvern, pennsylvania
mareile K.
chester springs, pennsylvania
"Mission accomplished"
mr. bray B.
west chester, pennsylvania
mr. digiovanni jr J.
wilmington, delaware
"Larry is great. Very thorough!! Knows his job well!! Appreciate his attention to detail."
rick G.
berwyn, pennsylvania
"Wesley Wood inside customers service person got the appointment time incorrect. So Pat was an hour late which was not his fault."
mr light L.
frazer, pennsylvania
"Very good service and explanation!"
philip A.
blue bell, pennsylvania
"He was very knowledge"
robert W.
west chester, pennsylvania
"Friendly, competent technicians, answered my questions. Did not get a receipt showing services performed or technical findings/recommendations."
ed/donna G.
norristown, pennsylvania
ms. sawa S.
glen mills, pennsylvania
dr. helpin H.
haverford, pennsylvania
"really nice job and very cordial careful about covid-19 precautions"
cindy R.
boyertown, pennsylvania
ronald S.
phoenixville, pennsylvania
"Worst service Ive ever received. The tech was polite & friendly however many things checked in the past were not checked this time. Time of service shortest ever."
faye M.
exton, pennsylvania
"He, they answered all of my questions."
seetha k eswaramoorthy E.
kennett square, pennsylvania
mr. shaughnessy S.
phoenixville, pennsylvania
"Bob worked extremely hard to get our NEW unit up and working. As he said, he was able to get it going with a temporary fix. A technician would need to come back for a permanent fix. We were happy with his work, but it took two days to get someone here and the only follow-up we received was from him. We have yet to hear anything from the company."
john F.
kennett square, pennsylvania
mr. taggart T.
west chester, pennsylvania
"Bob did a nice job and you could tell he knew what he was doing. I need someone to tell how to go from a winter program setting to a manual setting for my thermostat."
shawn W.
newtown square, pennsylvania
mr. decker D.
west chester, pennsylvania
"He was fast, thorough and had helpful suggestions for controlling humidity."
florence D.
west chester, pennsylvania
"Courteous and concerned with safety and very helpful."
mr. glenn G.
villanova, pennsylvania
"larry always goes the extra mile to make sure everything is in great order"
louis G.
west chester, pennsylvania
"personable, respected our property, gave good advice, efficient"
mr. huxta H.
downingtown, pennsylvania
"The technician was great...very polite, cordial and professional. The problem was with the communication of the work to be done. During our mid-year service call, we were advised of a broken PVC pipe for the condensate pump and that we'd get a call to schedule the repair. After waiting for two weeks I called to request the repair work. I was told my request would be forwarded to a PM for follow up and scheduling. I waited for the call and after several days called again to try to get the repair scheduled. At that point it was handled well and an appointment was set for the following week. When the tech showed up he was under the impression he was there for the service call and did not have the necessary parts for the repair. Apparently there was a communication issue with the job sheet. We rescheduled for the repair. The repair was eventually completed but not after weeks had gone by. Fortunately we did not need our AC during that time."
ms markey M.
avondale, pennsylvania
"Very efficient Technician and professional and courteous"
dave H.
downingtown, pennsylvania
"I've been a Wesley Wood customer for over 15 years and never have been disappointed. The technician (Jerry) was clearly experienced and provided excellent service"
marty G.
west chester, pennsylvania
"Jerry was friendly ,courteous and professional. He answered all of our questions and gave us suggestions to keep the problem from reacurring."
ms. lahoff L.
glenmoore, pennsylvania
"The technician was excellent"
mr. bongiovanni B.
birdsboro, pennsylvania
sally K.
west chester, pennsylvania
boyd M.
west chester, pennsylvania
oscar S.
west chester, pennsylvania
mr. cohen C.
phoenixville, pennsylvania
"Professional, thoughtful and resolved the issues."
mrs reynolds R.
west chester, pennsylvania
"Goodnews - great technician - explained the need new filter"
bob M.
west chester, pennsylvania
michelle B.
west chester, pennsylvania
"Sam was very pleasant, knowledgeable, respectful of our property and able to answer all of our questions. I highly recommend him."
ms kowalski K.
malvern, pennsylvania
"Adam fixed the problem quickly and correctly - the first time!"
marc K.
downingtown, pennsylvania
"Technicians were very courteous and proffessional"
mr. fort F.
glenmoore, pennsylvania
"the technician gave me a quick honest assessment of the problem and recommendations"
christina H.
wayne, pennsylvania
"Bob got a point for being personable - that said, he didn't seem to know what he was doing ("It's definitely not the inside or outside unit, it's the thermostat... no wait, that looks fine, so I'm not sure"), said he was an "oil and mechanical" guy and not equipped to say more than we have a leak. Tracked mud onto carpet too."
sandra A.
malvern, pennsylvania
"Technician was knowledgeable and solved problem"
mr. vogel V.
devon, pennsylvania
"Prompt and completed job"
mr. carbo C.
west chester, pennsylvania
mr wika W.
west chester, pennsylvania
"All went well & answered questions."
beth P.
west chester, pennsylvania
"Brian has been at my house before and he is very thorough and pleasant!"
john B.
phoenixville, pennsylvania
mr. berman B.
bryn mawr, pennsylvania
"Very thorough maintenance service, and kept me advised on progress and potential system issues."
mr. fisher F.
newtown square, pennsylvania
"When I made my svc appt, the rep did not put me into the system. No one showed up. I understand she left the Co. I made another appt. The tech's computer was down. so he elected to leave w/o giving me a receipt. I insisted so he gave me a hand written receipt."
bob C.
chester springs, pennsylvania
"The two people that came were good and did a good job. Saw a problem that was easily fixed - filter was blocking airflow - and fixed right away."
gayle M.
west chester, pennsylvania
"HVAC install estimate. Scott was quick to respond and schedule an appointment to come to our home. He was courteous and knowledgeable. He was patient and detailed in explaining everything so we (as non-engineers and non-technicians) understood all the options. Please note the next two questions are N/A as we only received an estimate. I am entering a 10 as a I do not want this to reflect negatively on the gentleman who came out. We do not do service with you. We have no history or experience suggesting this company as a service provider."
dr. matt K.
gladwyne, pennsylvania
"The technician, Bob, was professional, friendly, explained everything."
mr. minter M.
downingtown, pennsylvania
"Tech very nice but lacks experiance"
linda S.
malvern, pennsylvania
"they came thru the basement door as asked, I told them if they needed the thermostat changed I would do that to just call up the steps. John walked up the steps asking where it was. I was right there. He either forgot or disregarded my request to not do that. He is coming back today as my system today broke the day after they left to do an estimate for a new system and hw will need access to the whole house. He was good about wearing a mask."
jim N.
downintown, pennsylvania
"He was pleasant and did a great job."
donald P.
media, pennsylvania
"He knew his job; handled everything and was very courteous"
colleen M.
chester springs, pennsylvania
"Technician was fine and did his job. Scott was tagging along to try to get a sale. Our system is 13 years old and well maintained. We have it serviced regularly and have no problems with it. Scotts comments that we are on borrowed time are ridiculous and insulting. We have always used WW but this service call did not generate any goodwill. It was disturbing to hear Scott say that the companys owner wants to take advantage of the pandemic and have a salesperson tag along on service calls."
stephen M.
malvern, pennsylvania
mr. fahrer F.
west chester, pennsylvania
"Larry always provides a thorough service with helpful suggestions."
joseph T.
west chester, pennsylvania
orville H.
wilmington, delaware
mrs. bambu B.
glen mills, pennsylvania
"Larry does a great job, thorough and friendly."
andy G.
downingtown, pennsylvania
mr. pape P.
malvern, pennsylvania
mark Z.
berwyn, pennsylvania
"Experienced technician. Knew what he was doing. Asked a lot of questions. Answered my questions."
frank B.
exton, pennsylvania
"Technician provided courteous and professional service explaining the issue along the way."
anita D.
bryn mawr, pennsylvania
"technician was not understanding of work at home circumstances, carried dirty filter, etc from room to room and then apologized for the mess but didn't offer or attempt to clean it up; made me sign a hand form and provide credit card despite COVID-19 and trying not to touch anything (when all other service vendors have been able to handle over the phone). When he told me I needed to replace a few things, and I asked why, he gave me a short answer without a real explanation. Candidly, I said yes because I was in the middle of a work call and knew I needed to replace one so just said yes to all 3."
mr swier S.
phoenixville, pennsylvania
bonita A.
pottstown, pennsylvania
"Always polite and on time"
gary P.
media, pennsylvania
mrs tennity T.
west chester, pennsylvania
"Very nice and efficient,but 45min late without notifying me. I had to call to see if problem"
al E.
west chester, pennsylvania
"Pleasant and nice job inspecting and checking our system."
harry P.
pottstown, pennsylvania
"The technician was prompt, polite, and at task."
mr neal N.
west chester, pennsylvania
"Late for appointment time set up by Wesley Wood"
carolyn H.
west chester, pennsylvania
"Good service; answered my questions"
maureen U.
west chester, pennsylvania
"I want to preface this by saying the service check occurred two days before a very dear friend's funeral who passed from Covid-19, and I wasn't in the best frame of mind to purchase a new HVAC unit. When John gave me the price, I was a bit overwhelmed with the cost. He then signed me up for the Advantage Program. After realizing I would be paying so much more over time, I called to cancel and decided to get other quotes. Upon hearing from John, the price dropped almost $2,000. My question is why wasn't I offered that price initially."
karen and dan K.
chester springs, pennsylvania
"Tech arrived 30 min early, didnt ask if that was ok, then spent over 2 1/2 hours here for service that usually takes half the time. Tech spent a long amount of time outside on his phone and sitting in his truck. He told us there is a crack in trap in 3rd floor unit and someone from office will contact us to schedule repair. This was 3 days ago. When I called this morning, person on phone said she has no record of what we need for a repair, as there is no parts ticket in the system. This means your tech did not follow up from our service on Tuesday (3 days ago). Guess he wasnt calling your office all that time he was on the phone."
richard S.
west chester, pennsylvania
"Did the job and answered my questions."
mrs. rinas R.
west chester, pennsylvania
"From my first call to the company and the lovely woman I spoke to and with the thoroughness of the technician, Larry who did an awesome job."
mr. hildenbrand H.
malvern, pennsylvania
"Tech called ahead when coming. Explained everything well."
mr. chan C.
west chester, pennsylvania
mary B.
downingtown, pennsylvania
"The technician, Bob, was on time, very friendly, wore a mask, and took a lot of time to go over all our systems, which seemed just fine. Very pleasant visit!"
peter S.
phoenixville, pennsylvania
"Adams very courteous and very professional he wears a mask he wore booties and issues explains what hes doing very knowledgeable very professional person"
mr arch A.
royersford, pennsylvania
"He was very thorough and informative"
patricia O.
villanova, pennsylvania
"The tech was very nice but someone named Scott Ingram came with him and started to try to hard sell me on a dehumidifier and a hot water heater before Larry even started servicing the heater! This man was totally annoying! I had to be abrupt to make him stop harassing me! He also had another person with him. It was unnerving having 3 men show up at my house. No one told me about this ahead of time. Why did this happen?"
mr. mccrossan M.
west chester, pennsylvania
"Jerry, our technician is excellent. Very knowledgeable and very personal."
paul H.
downingtown, pennsylvania
"technician showed up on time, and appeared to do a good job with the service. since it is so cold, we have not turned on our chiller/cooling, but will soon"
david B.
bryn mawr, pennsylvania
"Did not have a replacement part. Never told me if I could turn on the heat."
frank M.
exton, pennsylvania
"No any complaints"
jean V.
royersford, pennsylvania
"Professional and polite and seemed very thorough."
fred H.
wayne, pennsylvania
"way overpriced; bought a new HVAC unit in July 2018 for $8200, and now 1 year and 9 months later had to pay a repair bill for $942, which is totally unexpected and not acceptable; there was a leak in a braise inside the new Lennox unit; how can this even happen after less than 2 years service:? What kind of quality are you providing to your customers?"
mrs. richards R.
exton, pennsylvania
marvin C.
pottstown, pennsylvania
"Bob was very considerate about following all the covid 19 guidelines. He was careful and respectful within my home. Bob communicated the work he completed and the condition of our AC system with clarity."
ms. kusner K.
west chester, pennsylvania
"Larry was courteous, efficient, and explained what he was doing in logical detail."
aneel A.
exton, pennsylvania
mr. johnson J.
west chester, pennsylvania
"Adam was friendly, cautious and considerate."
mr. cooke C.
gladwyne, pennsylvania
"Spent a lot of time inspecting the system."
andrew A.
swarthmore, pennsylvania
mr. mingioni M.
west chester, pennsylvania
stockton S.
linfield, pennsylvania
"Jerry informed us about his efforts"
dorothy S.
glen mills, pennsylvania
mr brennan B.
kennett square, pennsylvania
"Seemed very knowledgeable."
mrs. ayers A.
west chester, pennsylvania
"Both Woody and Pat were: on time; professional; personable; thorough; willing and eager to take the time to both write and explain all terms, options, and quotations in detail; exceptionally knowledgeable; respectful; and, able to precisely follow ALL COVID-19 Guidelines as per the CDC. Thank You!"
mr. upton U.
west chester, pennsylvania
"Sam was thorough and explained things clearly."
mr cvinar C.
west chester, pennsylvania
"Worked quickly, seemed thorough, had PPE."
mr. porter P.
west chester, pennsylvania
gregory D.
downingtown, pennsylvania
"Timely, professional, informative"
john G.
bryn mawr, pennsylvania
"very professional, polite and competent"
mr. snyder S.
west chester, pennsylvania
barry W.
downingtown, pennsylvania
richard S.
glen mills, pennsylvania
mark S.
chester springs, pennsylvania
"The technician was very professional and friendly."
brenda M.
wayne, pennsylvania
"Brian was on time, polite, respectful, inspired confidence, efficient, & friendly."
william W.
west chester, pennsylvania
"great service"
michael R.
coatesville, pennsylvania
sandra M.
chester springs, pennsylvania
"Service tech is always efficient and very friendly. Never had a complaint about his work."
patricia O.
west chester, pennsylvania
connie W.
west chester, pennsylvania
"Larry, Nick & Chris are outstanding HVAC technicians. The work they do is over the top!"
chris R.
landenberg, pennsylvania
mr. mellor M.
wayne, pennsylvania
"Bob arrived on time , wore a protective mask, was very thorough servicing the heat pump and was courteous. I did not get a reminder from the Wesley Wood office of my upcoming service appointment yesterday. I called WW late the day before to insure that WW was coming the following day."
ms. rogge R.
exton, pennsylvania
"They did good work in installing a new system."
susan K.
exton, pennsylvania
"On time, pleasant, job got done!"
jane johnson J.
coatesville, pennsylvania
"Bob was amazing. He was so thorough with the cleaning and servicing of my unit, explaining everything. Super person"
mr. wolters W.
west chester, pennsylvania
mr. boyle B.
west chester, pennsylvania
paul D.
exton, pennsylvania
mr. cavalli C.
west chester, pennsylvania
"Efficient and courteous service"
mr kazman K.
thornton, pennsylvania
"Very helpful and gave information that was very useful moving forward"
mr. holtzer H.
wayne, pennsylvania
"on time, kind, thorough"
elaine H.
phoenixville, pennsylvania
"Adam has always been very honest with me and informative."
ms. macphail M.
malvern, pennsylvania
erin C.
havertown, pennsylvania
"Provided quick and quality service, with proper precautions during a pandemic"
bill H.
west chester, pennsylvania
"BOB was very courteous, professional and explained what he was doing and what he found."
mr. kennedy K.
west chester, pennsylvania
"Technician was polite and worked efficiently."
ms. aguilera A.
wayne, pennsylvania
"The technician explained what they found and offered solutions for remediation."
adam W.
west chester, pennsylvania
"Responsiveness, attention to detail, helpfulness"
grant M.
downingtown, pennsylvania
"Sales and technicians took the time to explain all options and work of installing went smoothly and all questions were answered."
randy A.
chester springs, pennsylvania
mr mengel M.
royersford, pennsylvania
"He was courteous, knowledgeable and finished when he said he would."
ms. l. antonishak A.
west chester, pennsylvania
"Service engineer very attentive, displayed confidence and appeared to know what he was doing"
mr zuberecz Z.
pottstown, pennsylvania
"He did everything very thoroughly ."
larry B.
phoenixville, pennsylvania
"Woody was thorough, clean, and if asked would explain what was being done or how things operated."
ms. diane C.
glen mills, pennsylvania
"Lawrence always does a fantastic and thorough job. Have been using Wesley Wood for 29 years!"
mr. constable C.
gradyville, pennsylvania
"He was very professional and thorough"
david K.
west chester, pennsylvania
richard M.
garnet valley, pennsylvania
"Tech is efficient ,knowledgeable & personable."
spencer S.
west chester, pennsylvania
anthony T.
west chester, pennsylvania
g. hawkins H.
west chester, pennsylvania
frank L.
west chester, pennsylvania
"On-time, speed & efficiency"
mr. garrison G.
exton, pennsylvania
"Good job."
dr. brillman B.
west chester, pennsylvania
"Was professional, showed respect for my home and was thorough in his work."
lisa barksdale B.
aston, pennsylvania
"Larry's always great, friendly, and efficient and knowledgeable. NOTE: Please correct my phone number in your system to 610-299-8583."
deborah L.
glen mills, pennsylvania
"Efficient and polite"
mr. bay B.
downingtown, pennsylvania
dennis F.
downingtown, pennsylvania
"fast, polite"
mr shoemaker S.
honeybrook, pennsylvania
"The tech was very knowledgeable, kind, respectful and answered all my questions with honesty."
ana lenfest L.
bryn mawr, pennsylvania
"Adam is always very helpful and knowledgeable. Plus friendly."
mr. legros L.
kennett square, pennsylvania
glenn C.
chester springs, pennsylvania
"Finally go the problem diagnosed and the new parts installed."
sharron H.
west chester, pennsylvania
"Lack of professionalism. The technician understood that he is checking a hvac unit at a rental property. However, when I asked him what options do I have (choice of ac units), he responded with: you can either let your tenants die in heat or replace the unit today, because its going to be 75 degrees in 2 days. In front of my tenants. I was willing to replace the ac unit but I didnt appreciate his force selling technique."
mrs. richards R.
exton, pennsylvania
mrs gold G.
west chester, pennsylvania
mr. deuber D.
devon, pennsylvania
"Thourough, knowledgeable and honest"
william (rental) (.
devon, pennsylvania
"Thorough, knowledgable and honest"
ms. brett B.
west chester, pennsylvania
gordon Y.
west chester, pennsylvania
"Tech was efficient and answered questions."
mr. kelly K.
coatesville, pennsylvania
pamela S.
west chester, pennsylvania
"Scott is personable and respectful of my time."
orest B.
pottstown, pennsylvania
marie K.
downingtown, pennsylvania
"Sam was very personable, knowledgable and thourough"
mr schwartzman S.
media, pennsylvania
"Arrived late. Nice guy though."
kwok-wai L.
garnet valley, pennsylvania
"He made a very thorough examintion and explanation of problems to me"
judi V.
pennsburg, pennsylvania
"Technician was very thorough and provided useful updates on the equipment."
mr. skahan S.
west chester, pennsylvania
"Woody is friendly, polite and appears to do a great job."
mr. moore M.
downingtown, pennsylvania
patricia F.
west chester, pennsylvania
"Had no heat, called Wesley Wood, and they were at by house in less than 2 hours."
gail B.
downingtown, pennsylvania
"Provided a humidifier and installed very professionally"
gene V.
coatesville, pennsylvania
ms. speicher S.
west chester, pennsylvania
"Salesman was very knowledgeable, friendly and patient with all my questions"
julia W.
wallingford, pennsylvania
"Bob was punctual, personable and professional."
brenda M.
wayne, pennsylvania
"Larry was on time, polite, respectful & thorough."
michael N.
west chester, pennsylvania
"Technician was on-time, polite, knowledgeable, and gave me some helpful recommendations to keep up with the system."
mr. urias U.
wayne, pennsylvania
"Larry was very helpful, professional and answered all questions."
lisa W.
chester springs, pennsylvania
karen R.
wayne, pennsylvania
tom Q.
kennett square, pennsylvania
stephen M.
west chester, pennsylvania
"Larry and Pat were friendly, punctual and seemed knowledgeable."
mark P.
malvern, pennsylvania
"The person who spoke on the phone with me diagnosed it immediately and then the technician showed up and confirmed it. The part came in the next working day and we were up and running!"
richard O.
chester springs, pennsylvania
mr. crowther C.
chadds ford, pennsylvania
"Respect and thoroughness"
scott M.
pottstown, pennsylvania
"Excellent service and technician went above and beyond explaining etc."
mathew R.
chester springs, pennsylvania
"Brian was on time clean and quiet while in my house. Addressed a issue with a rattle on the outside unit and fixed it. Explained everything he did with the service. He was great."
sara B.
garnet valley, pennsylvania
"Larry Waterfield was personable and knowledgeable. Also very informative. Felt a good job with my heater was accomplished"
carl C.
chester springs, pennsylvania
sara B.
garnet vally, pennsylvania
"Larry Waterfield, tech was very thorough checking out the heater. Also very knowledgeable and personable. 5 stars"
mr. heist H.
royersford, pennsylvania
"Friendly Tech., wore booties, seemed to do a great job."
rob. C.
berwyn, pennsylvania
"I give the high mark because of Steve's visit and his ability to explain how to make the system perform at a satisfactory level. If I had to rate the product and the haphazard customer service I would rate much, much lower."
christine H.
west chester, pennsylvania
"The technicians you provided were excellent."
mr. decker D.
west chester, pennsylvania
"the first tech left the heat control djsconectef di wehad no heat. thesecond tech fixed that and programmed the thermostat to what i wanted."
mr youngs Y.
brookhaven, pennsylvania
"The technician called as asked to give me a heads up he was coming which helped in our planning. He was very thorough and gave sound feedback"
rachel B.
dresher, pennsylvania
"He took the time to explain what was previously not explained."
jeannette D.
malvern, pennsylvania
"Adam was very thorough, professional and friendly."
patricia E.
royersford, pennsylvania
"Very professional, had to call back a couple of times to correct Problem. They came same day."
mr. althouse A.
malvern, pennsylvania
"Personnel was very courteous and handle themselves well They got the job done without disruption."
glenn C.
chester springs, pennsylvania
"HPC 2 Error Code has not been resolved. Intermittent problem."
jean V.
royersford, pennsylvania
"Professional and knowledgeable, that is why we continue to use Wesley Wood!"
paul E.
glen mills, pennsylvania
"Technician was not very knowledgeable, yet very condescending"
gerald P.
exton, pennsylvania
"knowledgeable, professional and personable technician"
katherine S.
newtown square, pennsylvania
mrs. ellen pernice P.
west chester, pennsylvania
"Technician arrived late"
regina G.
coatsville, pennsylvania
"Larry was very patient with all my questions. He took time to explain everything."
scott G.
coatesville, pennsylvania
christina S.
collegeville, pennsylvania
"Came in and did their job. Gave me good maintenance advice and alerted me to a few things I was not aware of that could impact my machine."
mr sarkissian S.
kennett square, pennsylvania
"He was very nice"
elaine P.
thorndale, pennsylvania
"The men were very professional and respectful of us and our home. They explained whatever work they had to do."
karlton H.
garnet valley, pennsylvania
vernon B.
west chester, pennsylvania
"On time, friendly and knowlegable, fixed problems caused by installers"
mr. gale G.
west chester, pennsylvania
"On time. Did the job well? Personable. No complaints in any way."
mr. demarco D.
blue bell, pennsylvania
"Problem solved"
ms krisher K.
newtown square, pennsylvania
"The technician called first to let me know when he would be here. He arrived in the approximate time he promised. He immediately diagnosed the problem and had the part on his truck to fix it. He was efficient and courteous. I was pleased with the service, but my main complaint was the cost."
john D.
phoenixville, pennsylvania
john F.
kennett square, pennsylvania
ms. drake D.
west chester, pennsylvania
"Bob was professional and thorough"
matthew H.
spring city, pennsylvania
"I made an appointment for 6pm, reason being is that I am not home before 5pm. My appointment was moved to 4pm without my approval or actually speaking to me. Tech spoke to my wife, and didnt give me an actual quote other than a widely rough estimate of anything from $10,000 to $20,000 and I should just spend my money fixing my central air system."
louise L.
eagle, pennsylvania
"Great friendly service."
mrs freuler F.
cochranville, pennsylvania
"He performed work and made recommendations"
susan M.
chester springs, pennsylvania
"He was good but when I made the appointment I told them I had the $99 coupon and if I had repair done by you then this amount would be taken off the bill. The serviceman told me the fee was $144 and I told him about the $99 agreement /coupon that I had confirmed when making appointment. I ended up calling the number that I called to make appt and the women talked to Russell and let him know yo charge the $99. Russell said he was sending in the parts I needed in got a quote and I would get a quote later that day. I received a call the next day and was told it would take 2-4 days to get the parts in. I have no heat and a three year old that lives at the house. Thats a long time to wait for parts. In addition it will cost $770 which is expensive. I asked Russell if they were not the parts needed would I be refunded and he said yes. I need two pressure switches."
robert W.
aston, pennsylvania
"The rep identified the problem and fixed it right away."
mr. granatir G.
coatesville, pennsylvania
"Always very efficient knowledgeable and efficient"
mr. pinkerton P.
west chester, pennsylvania
"When serviceman. Left heater was NOT working"
ken H.
west chester, pennsylvania
mr. shi S.
downingtown, pennsylvania
"He is very knowledgeable and patience"
mr ruqus R.
abingdon, maryland
mr. herkner H.
chester springs, pennsylvania
ms. mary ann K.
west chester, pennsylvania
"Patrick explained in detail your program that I may consider when I need a new system. I think the cost is too high."
kathryn D.
coatesville, pennsylvania
"Service was fine my problem was with the $88.00 cost of the air filter. That price is very high!"
peggy R.
media, pennsylvania
"Larry arrived in the time frame scheduled. He goes about his work efficiently and carefully and explains his findings."
dr. brillman B.
west chester, pennsylvania
"professional, efficient, and no-nonsense. Completed job in minimal amount of time."
ben V.
west chester, pennsylvania
dr baughn B.
garnetvalley, pennsylvania
"I was very pleased with how Sam was efficient and through. He was on time and was very respectful to me and my home."
mr boyd B.
west chester, pennsylvania
"Prompt, efficient. Explained everything to me"
david K.
garnet valley, pennsylvania
"Kevin and Georgie did a great job . Very pleased."
frank M.
exton, pennsylvania
mr. sears S.
west chester, pennsylvania
mrs. kinsman K.
downingtown, pennsylvania
"Expert service, hard worker, efficient"
joe M.
springfield, pennsylvania
sean M.
coatesville, pennsylvania
mr sharpe S.
downingtown, pennsylvania
"Your tech was unaware of of a program that will provide me with a new furnace at a reduced cost, if it fails a pressure test on the heat exchanger, which he did not do. Now I have to schedule another service call to have it done to qualify for the program. I called you because you are a Lennox dealer,and you should have known this."
eric K.
berwyn, pennsylvania
mr. henwood H.
media, pennsylvania
"John is the best technician in the 16 years WW has been servicing our system. Please schedule him for all of our future needs."
love L.
glen mills, pennsylvania
"Timely response Expedited response and repair"
mr. skiles S.
west chester, pennsylvania
"Thorough and professional!"
mr. brown B.
west chester, pennsylvania
mrs. smith S.
west chester, pennsylvania
"New exactly what the problem was and how to solve it. Ordered parts. However, not resolved yet."
seetha k eswaramoorthy E.
kennett square, pennsylvania
kristin S.
west chester, pennsylvania
"Technician was friendly and knowledgeable"
veronica C.
west chester, pennsylvania
"Technician was on time (as promised). He performed the work in a timely manner and was very professional."
tracy R.
west chester, pennsylvania
erin C.
phoenixville, pennsylvania
peter M.
west chester, pennsylvania
"russ an honest guy"
louis A.
royersford, pennsylvania
"on time very professional"
george P.
west chester, pennsylvania
"Knowledgeable, courteous and clean service tech."
mr. harter H.
west chester, pennsylvania
mrs hinkle H.
pottstown, pennsylvania
"The technician was able to diagnose the problem but did not have the parts necessary to make repairs that night. Since it's the middle of winter and we needed heat, we called another service to repair the boiler."
powers P.
west chester, pennsylvania
ms. brett B.
west chester, pennsylvania
"Always dependable!"
mary ann S.
west chester, pennsylvania
mr. althouse A.
malvern, pennsylvania
"Tech addressed the problem and with right parts repaired the problem"
gene P.
thornton, pennsylvania
thomas G.
coatsville, pennsylvania
"Nice man. Progressional."
paul A.
phoenixville, pennsylvania
"On time, fast and efficient. Tech was a great guy."
mr. bove B.
west chester, pennsylvania
"Sam was prompt, respectful, affable and professional"
mrs. atkinson A.
phoenixville, pennsylvania
ms. thompson T.
west chester, pennsylvania
"Thorough and polite."
ms. martin M.
chester springs, pennsylvania
"Situation resolved"
catherine B.
morgantown, pennsylvania
jacqueline B.
chester springs, pennsylvania
"Adam figured out the problem very quickly and he was very professional"
janice S.
west chester, pennsylvania
mr. sontag S.
downingtown, pennsylvania
"Cam earlier the time range, always friendly and knowledgeable. Staying with Wesley b/c of Adam."
orest B.
pottstown, pennsylvania
mr tasca T.
west chester, pennsylvania
"Great professional service."
ms. allen A.
west chester, pennsylvania
"Adam did a great job."
bernadette S.
west chester, pennsylvania
"On time, knowledgeable tech who answered my questions thoroughly"
michael S.
coatesville, pennsylvania
"Adam was very personable and diagnosed my problem immediately. This was the second attempt at identifying the problem, the first was during the yearly maintenance in October performed by another tech."
caroline W.
west chester, pennsylvania
"Larry is your best professional expert!!!! He took the time in the cold rain to put stone under the heat pump, level the heat pump and it stopped all the noise and maybe stop the bearings from burning out!!"
mr honig H.
downingtown, pennsylvania
"Adam was very professional and friendly."
bernard S.
bryn mawr, pennsylvania
lou F.
exton, pennsylvania
"Brian identified the issue for my humidifier and provided an explanation of the problem and offered a solution. When my spring service is due I will be asking for Brian. He showed concern from my issue, and committed to resolving my problem. I appreciated Brian's caring and professional attitude."
lisa L.
malvern, pennsylvania
"After waiting several weeks to secure an appt on a Saturday in November, this appt was cancelled a few days in advance with the dispatcher telling me that happens with Saturday appts. Horrible customer service. In any event, I scheduled another preventive maint call and I was very upset when the tech said he couldn't service a 3rd unit in the attic because it wasn't under contract, even though it was. This led to a conversation with a dispatcher who also informed me that it wasn't under contract--sorry. After realizing her mistake, the dispatcher called back, admitted her error and instructed me to schedule another appt as the tech on-site had to go to another location. I have had it with your company, cancel my contract and refund my money."
mrs edwards E.
malvern, pennsylvania
"Bob was very knowledgeable and invited to learn from him while he did his inspection. He was so different than the last Wesley Wood tech that visited in May of this year when I had no A/C and no refrigerant. That is another story which led me to cancel Wesley. I called and asked for the owner to call me to discuss the poor service in May. Of course, there was no phone call."
kim D.
wilmington, delaware
"Larry is great and I have complete faith in him."
gerry L.
newtown square, pennsylvania
"Dave did work extremely well and communicated during project. They left home very clean."
james E.
newtown square, pennsylvania
ruth K.
boyertown, pennsylvania
"Personable service nothing unexpected"
bob G.
west chester, pennsylvania
"Georgie and Nate were very careful moving furniture and worked very efficiently"
anthony T.
west chester, pennsylvania
"no problems with service"
mr. kennedy K.
west chester, pennsylvania
"Woody was efficient and answered all questions."
mr. locascio L.
phoenixville, pennsylvania
"Very knowledgeable"
mr. meluskey M.
west chester, pennsylvania
"Vroom personable. We never knew he was on the house once he got started. Worked quickly and left a neat work area."
mr. gosselin G.
kennett square, pennsylvania
"You were very late. I was without heat and had scheduled an 0800 - 100 work window. The Technician finally showed up at 11:10 AM telling me that he got diverted because "a customer was without heat in northern Chester County." Not sure what was so different about that person's plight and my own: I was insulted, especially since I've been a Customer for over 20 years."
mr. caufield C.
exton, pennsylvania
william L.
glenmoore, pennsylvania
"He was professional and courteous and even spoke highly of your company when I was upset that as many technicians that have serviced our unit, no one mentioned our humidifier filter needed replacing. Someone should have said something. IT WAS FILTHY!! Yet, he complimented and represented your company well. Hes a keeper!! Next time I require service I will request Sam. Not that happy with your company but too lazy to seek another, for now."
mr. dotti D.
downingtown, pennsylvania
"because russel s.he the best tech...in the buss. he is the man that your want in your taem."
mrs. otteni O.
chester springs, pennsylvania
"Tech seemed to perform a thorough evaluation of the system."
mrs karen R.
wayne, pennsylvania
"Very courteous and explained the program well. Fast service and workmen were very courteous and respectable."
mr. huxta H.
downingtown, pennsylvania
"Larry was informative and timely."
john K.
cochranville, pennsylvania
terry G.
honeybrook, pennsylvania
"The techs was helpful"
mr. minter M.
downingtown, pennsylvania
susan K.
exton, pennsylvania
"The technician came within the specified timeframe, was very thorough, and answered all of my questions."
mr youngs Y.
media, pennsylvania
"great technician/on time/ took care of problem"
dorothy R.
chesterbrook, pennsylvania
ms. davis D.
chester springs, pennsylvania
"Well done"
natalie K.
west chester, pennsylvania
"Steve was professional, efficient, explained things to me."
mr. petersen P.
downingtown, pennsylvania
"Happy with the actual service, but not with scheduling changes."
sheila C.
downingtown, pennsylvania
mr. daiuto D.
west chester, pennsylvania
"very professional and efficient"
jeannette M.
coatesville, pennsylvania
"After 3 days as of now all is working. Just need to replace the air flow filter that was installed by Wesley Wood with a light weight air filter. See Russell report for details."
mr. lloyd L.
chester springs, pennsylvania
"Steve is respectful keeping his work site clean, knowledgable answering all my annoying questions in a way I could understand and finally he does a great job keeping our HVAC system working."
robert P.
bryn mawr, pennsylvania
"Russ was very thorough. And found things previous technicians had missed such as a non working humidifier ."
glenn C.
chester springs, pennsylvania
"Service was quick and complete."
lily K.
coatesville, pennsylvania
"T He did the job"
jacquelyn R.
west chester, pennsylvania
"The technician was great, but he was unable to service the oil. We have both a heat pump and oil."
erin C.
havertown, pennsylvania
ed/donna G.
norristown, pennsylvania
mr. lebrocq L.
west chester, pennsylvania
"personable and knowledgeable"
janice S.
west chester, pennsylvania
"I called on a Saturday and was told no one could come out until the next day. Eventually I reached a manager who assisted via phone and later a tech came out. But if I hadnt persisted with multiple calls I would have no heat until the following day. Not acceptable service."
john S.
gilbertsville, pennsylvania
joseph T.
west chester, pennsylvania
"Technician was friendly, polite and professional"
alan L.
west chester, pennsylvania
"Service tech was knowledgeable and had great personality."
allan P.
west chester, pennsylvania
"Mike is always very friendly and courteous"
ms. kusner K.
west chester, pennsylvania
"Bill checked inside and outside and reported no problems...everything working well."
ms. krause K.
west chester, pennsylvania
"Serviceman efficient. Friendly. Competent. Went the extra mile to please"
mr. crawfrod C.
malvern, pennsylvania
"It took over two weeks to schedule an appointment . It was cancelled that day because the wrong part had been ordered. Then in the next appointment the technician did not arrive within the scheduled two hour window"
mr. harter H.
west chester, pennsylvania
"Very well knowledgable of our situation. Answered all our questions. And is very trustworthy"
mr. hyatt H.
chadds ford, pennsylvania
"Larry was very pleasant, thorough, serviced us with much detail, and gave us a great detailed verbal sense of the state of our equipment which we very much appreciated. We have continued to request this technician for several years running and will continue to request Larry in the future. He knows our equipment and system very well. Thank you Larry for giving us great service!"
mrs leiva L.
coatesville, pennsylvania
mrs. ladd L.
chester springs, pennsylvania
"John was friendly and courteous"
mrs hess H.
west chester, pennsylvania
"Professional, pleasant Tech"
richard G.
douglassville, pennsylvania
"Adam is very knowledgeable of system and helpful answering questions."
robbie S.
exton, pennsylvania
"Technician was very friendly and concerned on taking care of my system"
mrs maria O.
coatesville, pennsylvania
"They were very polite, respectful and patience explaining every question I asked them."
mr. castellente C.
clifton heights, pennsylvania
"They were all very professional and polite. answered all our questions"
mrs. craft C.
exton, pennsylvania
mr. floryshak F.
chester springs, pennsylvania
ms. martin M.
chester springs, pennsylvania
"Prompt, courteous"
mr. bilek B.
kennett square, pennsylvania
james M.
thorndale, pennsylvania
"Very friendly tech, helpful, efficient and thorough."
charles G.
west chester, pennsylvania
"Russ was very helpful and answered all my questions"
ms. aguilera A.
wayne, pennsylvania
"The technician was on time, did what needed to be done, and I have confidence that he did a good job."
mr. gladstone G.
downingtown, pennsylvania
"Brandon was very thorough and answered all questions."