Wesley Wood Service Experts Reviews

"John arrived on time, was very thorough, & answered my Q's re: our unit."

"Adam is very professional and hes very thoughtful about the surroundings that hes working in"

"Sam did a thorough inpection."

"Technician was VERY pleasant - as they always have been - and did a great job preparing our 2 furnaces for the winter."

"Larry diagnosed the problem and set expectations that new parts were needed. Everything was fixed and working properly now."

"Technician arrived early rather than late, was personable and efficient."

"Both technicians were great, professional, thorough, and very nice to deal with."

"The technician was late. He did call but was almost an hour beyond the 10-12 period."

"Technician was professional"

"The technician was on-time, pleasant and cleaned up the work area."

"He was very professional & took his time to check every item"

"The service technician was very knowledgeable, courteous and friendly. However, the office cancelled my first appointment at the last minute due to overbooking after i had re-arranged some of my appointments."

"Following up on question about showing up on time, the tech actually showed up early."

"Technician was on time and did a great job"

"On time, courteous, neat"

"Carman seemed very well informed, was pleasant and prompt"

"Great service."

"Great mechanic that preformed the work"

"The tech was very nice"

"Arrived on time, courteous, professional ,competent"

"Larry always on time and I am Happy with his work"

"honored the appointment time; courteous technician"

"Bob was efficient, professional and courteous."

"John and Steve were terrific."

"Friendly service tech appeared very knowledgeable."

"Larry is excellent! He is professional and an expert."

"The technician was professional and polite and performed the service efficiently. Adam was also thorough in explaining any questions we had."

"Technician was professional and neat"

"Answered a lot of questions about system could not tell me if dehumidifier was working or not. Said we may need new board to made work. Could not give me estimate of cost to fix"

"Samuel was on time, very knowledgeable and listened to my issues with the unit."

"At the check-up last spring, I requested a box of filters be shipped to me (as had been done in the past.) When making my appointment I again reminded the office that I needed a special filter and please have it brought. I never received my supply and the proper filter was not brought to the house. I'm very disappointed."

"Of course the 10 is yet to be proved by activated operation which has not been needed for a month. But your technician was courteous, friendly and helpful, and even performed a task or two that may help efficiency. A previous tech missed a clogging dehumidifying drain that seeped into an adjoining room and soaked the carpet."

"Sam was very profesional and easy to talk to.."

"Technician was professional, efficient and helpful"

"This is a very good rating anv commensurate with the service provided"

"Efficient technician"

"Sam was professional and worked efficiently. I appreciated the appointment reminder the day before the appointment."

"Luckily the weather did not require a functioning outside unit. If it had been different, having the part in stock or available within a day would have been much preferred."

"John told me that I needed a lightbulb for unit and he would order and get back to me-still waiting"

"Technician was unable to get basement themostat online and visible onmy phone. Said I would get follow up call from wesley wood for appt to fix this problem. So far no call."

"Have used WW since we moved into Hershey's Mill since 1987."

"Great and courteous service."

"I asked for a specific technician, again, and again, they sent someone else. I asked for a manager to callnever happened !!"

"Alan was very professional, courteous & polite. We would like to request that Alan be sent for future visits. Each time we have requested a certain tech in the past, that tech is never sent."

"The service man was very polite, efficient and fast. thank you!"

"Would have been a ten but didnt keep appointed time"

"They worked as hard as they could. More Parts needed."

"Technician was on time very courteous and friendly"

"Very professional."

"Carmen , Technician, was on time, professional, thorough and clearly explained what he was doing, the condition of the HVAC and what I should anticipate going forward."

"All questions answered"

"very professional and freindly"

"I had a gas leak in the basement. He immediately responded to my concerns, explained what he would need to do. Also, after completely the job he went to his truck, I them called him back twice (as the electricty went off and I thought it might have something to do with his work) Which it DID NOT. He was pleasant, professional, extremely helpful, patience ( with me). THANKS ADAM"

"Technician was 1 hour late. I was never called."

"Quick, thorough"

"Very satisfied with service but no one is perfect"

"Samuel's service was very good, with one exception. He turned off the thermostat and left it off. Since I never thought of that possibility, the house got to 7 degrees above the set temperature, making us pretty uncomfortable, before it dawned on me. I wish Samuel had mentioned what he was doing."

"Adam is awesome! Diagnosed issue and fixed it!"

"Will and Sam were very courteous and knowledgeable."

"Technician very competent and polite."

"Experienced, knowledgeable, courteous technician"

"Larry always does an impeccable job. He is very thorough and knowledgeable and honest"

"It was a routine check up and prep for heating season."

"As a Rinnai approved "pro" service provider I expected the technician to be knowledgeable about the Rinnai water heater. His first question was "Do you have the manual?""

"Everything done with no fuss , no mess."

"BRAD DID A VERY GOOD JOB OF REMOVING EXCESS HARD FOAM BOTH INSIDE AND OUTSIDE FROM THE PIPE THRU HOLE IN WALL. EVEN WAS KIND TO TAKE PICTURES TO SHOW ME, VERY PLEASED."

"Needed to call for service the next day for the dehumidifier"

"The tech was thorough and very polite."

"Larry is a winner"

"Bob finished replacing the start capacitor, relay on the 2nd appointment and then offered another capacitor service to prevent failure down the road, which we appreciated. Myra was also helpful in scheduling the 2nd visit and also squaring away the proper billing for the services provided. All good."

"Your serviceman was on time,polite,respectful; wearing shoe coverings. A very pleasant individual."

"The AC was fixed, but he charged us for the call. I called office on Monday and was told check would be voided. There should not have been any charge. Also, because of a ankle surgery, I was unable to follow the person and check after he left. To make repair he disconnected the hose from the dehumidifier and then DID NOT reconnect when the job was done. Water from hose drain on the rug before my husband noticed this."

"They were supposed to arrive between 8-10 When they did not show up I sent and email to Wesley and they came at 10:20. The technician was great. Scott was definitely trying to sell me a new water heater for $2700 which is the member price. Got some other quotes, Wesley was the highest. I am going with Golden Rule plumbing who has done some work for me for $1800 installed. Same unit I have now"

"The technicians were very professional and kept me informed during the install."

"Because Adam is thorough ,knowledgeable and pleasant!"

"The fix was quick and effective. Nick was friendly and helpful and knew his stuff."

"Clean, prompt, knowledgeable."

"My heat pump etc "died" on Thursday and Brian was here on Friday to jerry-rig it to hopefully keep it running over the weekend. A new system was ordered and will be delivered on Monday."

"Brian seems to care about customers' satisfaction."

"On time, friendly, fasts."

"Larry was extremely thorough."

"Sam diagnosed the problem and stayed extra time to finish and make sure everything was taken care of!!"

"The Tech that was sent was no the requested Tech, He was courteous and appeared to do a thorough job but was not the requested Tech"

"Sales consult was thorough. Installation was very well done."

"Timely and professional"

"REPAIR WORK ON FOAM INSULATION IS NOT COMPLETED. SERVICE NEEDS TO COME BACK & CLEAN UP FOAM EXCESS ASAP !!!!"

"NEVER ANSWERED MY QUESTIONS !!!!"

"timely and helpful"

"All done as promised. Finding that we had extended travel plans he asked that we call to have him come out prior."

"Since the service I have had to run my humidifier much more. I think the service-man may have turned on the DE-humidifier which I cant have. My humidity needs to be between 43% and 47% all the time."

"Very professional and made sure any water that leaked out of old water heater that had been drained were cleaned up"

"YOU RESPONDED THAT DAY I CALLED FOR HELP AND ARRIVED WHEN YOU SAID YOU WOULD. THE NICE WOMAN ON THE PHONE WAS EXCEPTIONALY PLEASANT TO TALK TO AND UNDERSTANDING TO MY A/C PROBLEM."

"Adam was very responsive and patient with us. He also took the time to educate us on our system."

"Everything went as expected, no complaints at all."

"Technician was efficient pleasant and helpful answering my questions"

"Your company is a God send. No one else would help me with my units. Emily was kind, courteous and helpful. She was so patient with all my questions. The two techs were just as kind and helpful. Also patient with all my questions."

"Service man asked questions and tried to problem solve. He communicated problem, intent to repair and follow-up."

"Adam and the black lady worked to make sure the AC does not make noise when it starts ... Nice and intelligent people .... God bless them! The OLD Man"

"The gentlemen who came was very knowledgeable and professional in every way."

"AC not working - bought new heater because blower failed. Tech said « heater blower was bad. System is old...rusting »"

"The young man who came to the house was very helpful and offered good advice!"

"When I called the woman who answered the phone was very friendly and able to get me a same day appointment to fix my air conditioning.The tech Brian who came out explained everything and came out the next day to check that the system was working correctly."

"Larry is very professional and knowledgeable"

"Excellent serviced tech for my property. I would like to request that John be able to return for previous visits to my home."

"On time , friendly , took time to listen to my concerns, fixed the issue"

"The technician was professional and friendly. The technician showed up 2 hours early. I rather have early than 2 hours late."

"John was excellent. I felt he did a thorough inspection. He fixed the noisy outdoor unit which was never done previously. I hope to have him back next time."

"Great"

"Tech was very professional and friendly. He performed services that others neglected, such as cleaning the condensate pump."

"Dave was excellent and very thorough. The nature of my problem, that is, S30 thermostat is intermittently not responding to temp change inputs, is not something duplicated at will. It worked fine while Dave was present even though I've had numerous instances of the thermostat not cooling when commanded to. I'd like a new thermostat, but none is available yet."

"Outstanding technician!"

"Larry and Adam are the only techs I'll allow to service my HVAC. I'm always satisfied with their work. Most other techs are not thorough, are messy and don't clean up, and many times I have problems after their work."

"Excellent, professional and friendly service."

"My service appointment had to be rescheduled THREE times and I was only notified late during the day of each originally scheduled appointment. As such, I had to take vacation hours every time you scheduled and rescheduled. If that was not bad enough, I reminder the person on the phone that WW technician had to bring a UV light as that needed to be replaced and was not available during the previous maintenance. Wesley Wood installed this new system a couple of years ago, so I would hope that you were familiar with the system. When the technician finally came at the third time rescheduled appointment...he of course did NOT have the UV light and we had to schedule a fourth appointment to install the UV light.. I have been a loyal customer of Wesley Wood for more than 12 years but am seriously considering an alternative option. This has costed me much more than the $129 dollars of the UV light..."

"Tech was knowledgeable"

"One small snag - the tech forgot to reset the AC so after a few hours the house temp had fallen to 66 degrees!"

"Very thorough courteous and professional"

"John was thorough and respectful and timely, and very helpful."

"Fast inexpensive repair"

"Solved our problem quickly and politely."

"Courteous and did a complete ac check"

"Arrived promptly and was very friendly and courteous. Did a thorough inspection."

"Knowledge, service,"

"NIck was one of the techs involved in the original installation so was familiar with my system and was able to find the annoying rattle."

"Our appointment was canceled twice, once with a no-show and no contact, and the third appointment was late arriving"

"Bob was very thorough in providing service and has offered to get us an estimate on replacing the A/C start capacitor and relay."

"The technician was very polite, pleasant, and friendly."

"Technician initially mentioned ducts are clean but upon calling supervisor cleaned the already clean ducts. On top sold a fumigation package whiich was suppose to kill everything except humans. Still facing bugs issue. In fact fly which entered house the same days lived happily for 3-4 days. Appears intention was to make money rather than providing satisfying service. Will not recommend."

"Very thorough and detailed work."

"Adam was very knowledgeable and professional. He did an excellent job."

"John was pleasant, thorough, professional, courteous, explained everything."

"Wrong diagnostic was made"

"Always great service"

"Fast and quick service. Knowledgeable workmen"

"Very professional and knowledgeable!"

"During the first week of use of my new whole house system I noticed that when the fan increased to its higher mode there was an intermittent rattle, like a metal part was loose and banging on another metal part. Its only when the fan is in its higher mode. It didnt happen during the final tests after installation. I called a tech and he tightened some screws and bundled some wires but the rattle is still there. He said it was a metal panel or something that was vibrating and was not something that would affect performance. But its still annoying. I can hear it from my kitchen upstairs. I expected more from the Service Experts."

"The serviceman was very courteous and did a thorough job checking my unit."

"Very professional"

"On time Explained what he did Very personable"

"Adam is very knowledgeable"

"My technician, Adam, did an excellent job. He went out of his way to get the job done in a timely manner. My only negative is that the office did not have an accurate record of my account status but again, Adam went above and beyond to get it straightened out on my behalf. Please acknowledge his effort and attention to detail!"

"Larry great. Always takes time to patiently answer all questions"

"Fixed the problem quickly and explained what had gone wrong and how to avoid it in the future."

"Service Tech, John Gritti, was exceptional. He was very professional , neat, efficient, and personable."

"Everyone we dealt with was extremely courteous and knowledgeable."

"We rate Adam high and happy he's our tech again this visit..."

"The technician was very professional and explain the visit and results he found"

"Too expensive. I have quote for $4,000 less. Remove me from your list. The unit was installed on 6/7/21."

"The technician arrived on time, introduced himself and went right to his tasks. He was personable and respectful."

"Larry was polite. Came and completed everything in a timely manner."

"John (Service Technician) was very professional and thorough in his evaluation of my AC system. He took time to answer all my questions and made sure my AC system was running properly. John was very personable and easy to talk to and ask questions."

"I previously scheduled, ..took the day off work only to be cancelled and then rescheduled. Was told tech would arrive btwn 8-8:30 (8-10am appnt.)due to prior inconvenience, I would be first thing. Tech arrived about 1hr 15min late."

"Adam has excellent knowledge and does excellent job of adjusting system and answering questions."

"Very knowledgeable,effecient, and polite"

"Timely and friendly"

"The technician did a very good job during the maintenance visit. He was neat and explained what he was doing"

"Adam did a fantastic job identifying the issue and resolving it quickly."

"Does the job"

"Adam has always been able to give us great service! He is very knowledgeable and pleasant to deal with!"

"The technician left the heat on when he left. We had windows open and didnt realize it for hours."

"The Tech seemed to care, he pointed out mold on the fan case. He seemed to be spending too much time outside so I walked out to see what was going on. He said everything checked out but he said he did not check the freon levelthe tech 6 months ago had to add freon? Dont you have computer records? There was another Wood gentleman in my driveway, he drove a Service Experts car and told me that I need a new unit at an exorbitant price. He also told me that my water heater was 10 years oldhow would he know, he was not even in my house?"

"The technician wore his mask, informed us that he was fully vaccinated, did a quick and efficient job."

"Took care of Spring Maintenance per usual."

"Adam is competent & professional"

"Problem wasnt fixed after first visit and felt the charges for labor (pets were covered by warranty) were pretty high. 2 visits at almost 200 per visit with each lasting approx 30 minutes is pretty steep."

"Bob was very thorough and considerate."

"Experienced and professional technician, great customer support, on time and complete service"

"I have been with Wesley Wood for 34 years. Their technicians have always been thorough and competent"

"Adam always leaves us with a comfortable feeling that all is well with our a/c and house heater. Answers our questions to our satisfaction and has been our Tech for Many years."

"Larry is very efficient and through. He tells me what he is doing and tells me how things look and are working."

"John explained the tasks to me that he was going to perform on my system. He was very respectful of me and my property."

"Larry is a great technician and a wonderful pleasant person. We have had Larry many times to my home and we always ask for him....Brian was here a few times also and he is also a great technician and a nice person..."

"Arrived timely"

"Overall Service was great but was left with a major surprise on an expenditure for which I was not advised of the costs of >$800....Very disappointed."

"technician was thorough"

"John was pleasant and completed his work in a timely manner"

"Technician was efficient and answered my questions completely."

"Answered questions about thermostat settings/ and maintenance of new system that was installed last summer"

"The service tech, John is a true professional! He was very knowledgeable and could not have been more pleasant! A true asset to your company!"

"Service Tech was on time, very knowledgeable and very polite."

"He was very helpful & solved the problem"

"I was satisfied."

"Larry's attention to detail is excellent."

"1-scheduled appointment time not met 2-AC checkup time for two units took 35 minutes 3-tech did not bring replacemnst air filters"

"Technician was knowledgeable and communicated well regarding our HVAC system"

"John was awesome!!!"

"Appeared competent, explained what was being done or looked at."

"Larry always great??"

"Our service tech Larry assessed our problem, tested our system, determined the problem, then replaced our burned out blower module and tuned up our system making sure it was in excellent operating condition before he left our household!"

"Maintenance done on time and representative was pleasant and completed the work."

"Professional and friendly service"

"Technician was very thorough. took the time to help me with a question I had on my thermostat"

"Tech arrived on time and could not have been more pleasant."

"John has been to our home several times and he is always friendly and knowledgeable."

"Larry provides excellent, quality service. He is professional and knowledgeable."

"We have had Adam here before and he does great work."

"On time, quick service, clear explanations."

"tech found the problem & fixed it"

"Came when scheduled. Did his job quickly and left"

"We cancelled our appointment and you still showed up"

"Pleasant, courteous and helpful"

"John was very professional; he did an excellent job on maintaining my unit. Thorough and knowledgeable. Very nice man and a big asset to your company. Arrived on schedule as well."

"very knowledgeable"

"polite and efficient technician"

"Adam arrived on time (early actually), worked efficiently and gave an honest assessment of our older system. Got it running again for another season and we used it that very night."

"Adam always does a fantastic job whether it is just a annual check or service issue. He is on time, efficient, and addresses any questions I have."

"Your service people are always most pleasant. This time John came and he was very helpful trying to show me about the new thermostat. I do want to say the latest thermostat is MOST CONFUSING to me!!!!!"

"Larry is always very professional and courteous!"

"Very competent and efficient and pleasant"

"Efficient, helpful and courteous service."

"My appointment was supposed to be with Adam, but Sam arrived instead. He seemed knowledgeable on the basics."

"Larry does good job .professional & friendly also."

"He was prompt and efficient."

"Dave was knowledgeable about the system and friendly. He did a nice job servicing the unit."

"Great service"

"very professional and knowledgable"

"Went out of his way to help us with some questions and 1 issue with the heater. Was very courteous, friendly and professional."

"Courteous, reliable"

"Bob discovered a problem with my hot water heater while servicing my air conditioner"

"Very personable and efficient. Did a fine job."

"Dave was professional, enthusiastic and thorough."

"Friendly and helpful"

"As always, the person who comes to my house is the face of your company at that time. In this case, Samuel was that face and I found him to be friendly, respectful, thorough and capable in his work. Id certainly welcome him for future maintenance visits."

"Tech serviced our two Lennox Elite units within one hour and did the summer season check-up, and changed the filters."

"Our tech was very friendly and kept us informed throughout our service call."

"always good service"

"Bob is a superb Technician but waiting for him to finish the job. Supposed to be here last week; What I am very dissatisfied about is trying to get an answer for the last two months as to the status of my rebate check and so far didn't get any answer after numerous phone calls."

"No issues."

"Dave was very pleasant and also provided additional options to make our system better."

"Technician very personable, is highly experienced."

"Very professional"

"Technician was friendly and helpful, but wasn't able to complete the work (couldn't access attic unit and didn't have correct replacement thermostat). I haven't heard back from your office on next steps."

"John did a very thorough job and was informative"

"Over 30 minutes past time window and was here a lot shorter time frame than past technicians"

"The technician (John) was very pleasant and professional. He explained what he was doing for the Spring / Summer checkup."

"Service technician was very nice and appears to have fixed the issue (has not reoccurred)"

"Very detailed , Clean worker informative as well."

"prompt, courteous, considerate"

"The Wesley Wood technician, Robert, has serviced our HVAC system several times. He is always thorough & professional. He has always been very congenial, respectful & friendly."

"They were very helpful and polite!"

"Trust my long term technician."

"fixed what was wrong quickly"

"The technicians are always very knowledgeable and professional."

"Likable and professional service man"

"Very friendly and informative"

"Adam knew his stuff. I shouldn't have had to contact your company and meet them 4 times to get a simple answer."

"John was very professional and helpful; making suggestions to maintain our system and answering any questions we had regarding our system."

"Nice Rep, good job, prompt"

"Technician was efficient and professional"

"Larry always does great work! He focuses on the job at hand."

"i have been with Wesley woods for years and had NO problems, in the last two years, i have experienced a decline in the company over all. i had a issue with my outside unit. they cam out in a timely manor. the work was complete and i was told the unit was complete and working fine.. but, in a manor of minutes, the unit was burned up. the sale person told me it was an old unit and was shot. i had two different company look at it prior to the sales person stop out for pricing to look at the unit and both company told me the installed kinked the line that caused the unit to burn up. now costing me a few thousands dollars to replace a unit that seamed to be a TXV part. i do feel that westly woods should send me a check for the work and part that was done to ease the cost of a new unit. any question, please call me at 215-347-3941."

"The technician was fine as far as I can tell, however, sending a salesman out with him was totally inappropriate and made us both distrust Wesley Wood as a company."

"Friendly service"

"On time, efficient, clean"

"On time and professional service"

"Fixed the problem"

"Brian was determined to solve our basement HVAC system issue. He quickly diagnosed the problem, knew exactly what part was needed, and came back within the promised timeframe to in stall it. Worked great now!"

"The technician was prompt, courteous, and efficient."

"Georgia and Chris excellent and very good and nice"

"Professional, quality work"

"All was fine and he did not try to sell me anything. He was very efficient ."

"The technician was very efficient and considerate."

"Adam is professional, knowledgeable and efficient"

"Service Rep was very knowledgeable, polite and helpful. Same S R did the fall tune up and we experienced a very good heating experience during the winter."

"Did a good job, knows his stuff, pleasant guy"

"showed up on time, were friendly and got right to work. were finished in an hour, and told me how the unit was doing."

"Prompt, courteous, efficient"

"He knew the house and needed little to no input from us."

"The service technician, John, was very outstanding. Get to work quickly and efficiently and couldnt have been more polite and differential."

"Adam was our service tech and as always top notch service and explanations."

"I have one serious problem with the cleaning of our heating/air conditioning ducks. The work itself was fine but your guys did significant damage to the plaster wall above one of the ducks and did not tell or mention this to us after they completed their work. We did not follow them around the house and not sure that I should have to do that. I am not sure what to do about your work in the future. Thus it is difficult to answer the other questions at this time. I will answer in the negative since I cannot complete this without doing so."

"He was on time and informed me why he was here and what for."

"In time friendly efficient"

"Bob is very good. i gave the 9 rating because I believe people can always strive to be better"

"Normally very pleased and our tech is always thorough and professional. I will need to schedule service again as there as many large black ants still in the kitchen and entry."

"Larry is knowledgeable and friendly. Always answers my questions and provides excellent service."

"Adam explained the services he provided. And, John explained the replacement options to meet our needs for a new system."

"Efficient"

"On time and very polite"

"Technician helped me with questions about our hot water heater. Very friendly and knowledgeable. We purchased a service plan because of him"

"Nick solved the problem quickly, and he went on to be sure there were not other problems that could hav contributed to the reason for our call for service"

"Service was full and complete. Technician arrived earlier than scheduled, but all worked out okay."

"Very capable and nice"

"everything was completed quickly and efficiently"