Wesley Wood Service Experts Heating & Air Conditioning Reviews

"Tech arrived on time. Did his inspection and left on time"

"knowledgable - provided extra help - courteous"

"The technician was on time and professional!"

"From scheduling the visit to signing the completion sheet everyone gets an A+. Woody is excellent and personable."

"Did not display competence. Unaware of request to capacitor (2 weeks prior)to be replaced at time of inspection"

"Technician was ver professional and seemed to be though, as well."

"He was timely, friendly and courteous"

"Larry always timely, pleasant and does both ac unit, heater and humidifier for several years each season"

"Adam is thorough and very professional. He always provides excellent service!"

"Larry was very helpful in explaining the heating system to me and my wife."

"Technician was on time and was very professional. He explained services that he performed."

"Work was efficient and quick."

"No issues. Efficient and Polite servicemen."

"Professional and provided all the information needed"

"on, time, courteous, knowledgeable"

"Friendly service, competent advice, took his time."

"Polite, Efficient and Engaging"

"Great technician, found problem and fixed it quickly ."

"Larry is terrific! He is thorough and careful. He also puts the customer at easy with his confident but respectful manner."

"Sam was friendly, professional, thorough and answered all my questions."

"Branden was very efficient and knowledgeable and I had the sense he took care of everything well"

"Heater worked before service, did not work after service. Called that day and was promised another technician 1st thing the next day. That technician was sent to another job prior to coming to my house. Tech named Woody was knowledgeable but late. Called to ask eta of tech at end of 8-10 window and could not reach anyone with any information. Asked for supervisor and was told none was available. Not happy with service."

"Very thorough and very clear in explaining his report."

"Was on time, keep me updated of what he was working on, keep work area clean"

"Provided expert service effectively and efficiently,"

"Very efficient and completed job to our satisfaction"

"rep was very informative"

"PROMPT, COURTEOUS, PROFESSIONAL SERVICE"

"first appointment date and time, technician was a no show. this appointment date and time- technician completed clean out in about 20 minutes. I question the thoroughness."

"Very efficient"

"Russ was very knowledgeable and courteous. I was ple ased with his work. Jack Beiterp"

"He answered my questions."

"Courteous & efficient"

"Rep was very friendly, courteous and advised us of the work need and showed the parts that needed replacement. He also noted a filter that should be replaced on our next regular service call."

"Arrived on time, completed work promptly."

"Very polite and helpful."

"Technician was professional, courteous, on time, covered shoes while in our home, no complaints"

"Same issue occurred and 2 weeks ago tech got it working, couldnt explain why it occurred. Everything checked out fine. 2 days ago same problem, tech advises blower motor is broke , cost of repair 1680! Overpriced and poor quality service"

"He answered all our questions"

"Professional technician. Explained everything. Very thorough and clean."

"Because the rep was very prompt, very nice and very informative! Give him a raise!"

"Woody takes good care of us. He knows his job."

"on time, friendly and worked in a timely manner."

"I was charged $169 for a filter that I can purchase online for $63. I can understand you need to make a reasonable margin but since you can probably buy the filters for around $50 that is a 300% margin. Not good business to take advantage of good customers."

"Made a inspection of thermostat and air handler"

"Helpful. Even found a leak problem with the expansion tank."

"Efficiently worked No idle chatter"

"The tech is very friendly and efficient in his work"

"ontime, professional,personable,efficient!"

"Did a good job"

"Technicians were polite, efficient and very professional"

"Adam was easy to work with and quick to spot potential issues."

"Technician was very knowledgeable and took the time to describe what he was inspecting and why."

"called at 7am and had a tech between 8-10am, friendly & knowledgable, received call from Field Supervisor that afternoon to setup further testing next day 12:00, Jerry & Patrick came together and provided great information, recommendations and are going to get back to us with options for repair and Lennox warranty"

"Everything explained properly in very easy to understand terms! Very clean neat work!"

"Woody is terrific! Hes enthusiastic, polite, eager to please, & has creative solutions to unique issues. You immediately have confidence that he knows what hes doing."

"They did not fix the problem. They worked hard to clean out the condenser pump line and told me I should buy a new condenser pump. The system worked for a few hours, but failed again. I bought s new condenser pump and installed it. It also went into alarm condition after an hour. I traced the condenser drain line and pulled it out of the PVC pipe. It was linked badly!! I cut the tubing and put it back into the PVC pipe. It is now working fine. I would like a reimbursement of the fee for service, as your technicians were very polite and professional but I had to find and solve the issue myself."

"The tech took the time to answer all my numerous questions as we worked through a problem with the AC"

"Steve was great. Not happy that the compressor you sold us 7 years ago was only warranted for 5"

"On time, very neat, thorough"

"Prompt and reliable"

"Tech was on time, polite, professional and efficient."

"Technician was on time and seemed to do his service check"

"So the service was fine HOWEVER the Tech showed up 2 1/2 hours early without prior notification ? Was supposed to arrive between 4-6 pm and arrived before 130 pm .. my son just happened to be home and notified my husband to come home .. not sure why he came so early And or why we were not notified that our appointment time changed ."

"The technician seemed to know what he was doing but was not very good at explaining some of his concerns. Also, he lefts his blue booties behind, Nice enough guy. Also, I was notified on VM that my appointment had to be scheduled. NO one ever called me back,"

"Stephen did a great job explaining the issue, was extremely personable, and fixed the issue quickly."

"As opposed to the last time we received service, this technician was respectful, very helpful, and extremely nice. I am sorry I have forgotten his name but you could not ask for a better representative of your company."

"Handled in a timely fashion. Adam was curtious and efficientl."

"Profession, reliable, informative and well groomed! I felt comfortable with the tec in my home. My kind of service!"

"Woody was very knowledgeable and personable. It was a pleasure having him here."

"Competent, capable, knowledgeable technician. Took good care of our equipment."

"Tech was very efficient and timely."

"He was not willing to talk about whole house de-humidification even though I specially requested it. Instead he moved my portable dehumidifier so it was dumping water onto the floor."

"The technician was very professional and friendly. He spent the right amount of time checking all the components of the AC unit."

"There were 2 technicians here. They did not have the lights for the humidifier with them; so, one of the techs went to WW and obtained it. They finished the job the same day. Very efficient. The fellow that stayed continued to work on the unit. No time was wasted. Very efficient. Very knowledgeable."

"The service guy was so helpful and nice! Great job"

"Timely and efficient. Pleasant person to deal with."

"Larry is always excellent! However, my appointment was for 12:00 - 2:00 pm time slot. Person from Wesley Woods called around 9:30 am to say Larry was ahead of schedule and would arrive by 10:30 am. At 10:50 am I called company because Larry had not arrived. They then told me 11:20 am (30 minutes). I called at 12:00 pm because Larry still hadn't arrived. They told me that he was on his way from Lower Merion which was 50 minutes from Wilmington, DE. He never arrived until 2:10 pm. I was very frustrated by this because I was missing work for this appointment!!!!! This was unacceptable! Once again Larry was EXCELLENT! The person on the phone, while professional, was HIGHLY UNRELIABLE! My time is just as valuable as anyone else's. And to have me wait around my house from 9:30 am until 2:10 pm for a service man's arrival is disappointing."

"Arrived on time. Courteous., efficient, provided clear explanation of equipment condition."

"Expert system knowledge."

"Great customer service"

"Woody (Service Tech) was on time and very knowledgeable and professional. He made sure everything was checked out during the maintenance service."

"Called ahead to update me on his arrival time. He was efficient and thorough."

"Polite and brought my attention to a wasp problem that I will take care of now that I am aware of the problem."

"Quick, courteous and professional"

"The technician was fantastic. However the appointment process was ridiculous. I was rescheduled twice before finally locking in a day that a technician could make it to my residence. On that day I had to call the main office a half hour after my appointment window to get a status update only to later find out from the technician that I was never on his schedule for that day. Technician didnt arrive until 2 hours after my scheduled window and went to the wrong address first."

"Very professional and helpful"

"Tec was on time, polite and did his job."

"Larry as always came right over, listened to my details of the issue, went to work, and found the issue quickly. He explained it all as is his style. He's the man."

"Bill is very nice and very knowledgeable."

"Timely response to request for service issue"

"They came on time and finished the job in great time. They were very friendly."

"Pleasant guy and likes animals."

"I didn't give a 10 because the technician did not wear shoe covers (that used to be the norm for your company). Also because the check of the air conditioner was not available until very late in the season. It used to happen in the May or June timeframe before very hot weather. My unit is new so not a problem, just not what I expect or past experience from your company."

"Technician was courteous and informative."

"I have been trying to find a service provider who both offers tune-up service and services the Berks County area. Other local providers to me (Coatesville PA) do not serve the area while service providers in the area do not offer the tune-up service. I am looking to schedule a Fall tune-up service if it wasn't performed during this visit."

"Technician arrived on time and was polite. He inspired confidence that he knew his job. T He was undaunted by the special obstacles presented by my system. Had he introduced himself by name, he'd have scored a perfect '10.'"

"Russ persisted until the problem was solved...."

"He did a great job."

"Seemed knowledgeable and very straight forward"

"The guy was more interested in how he was going to get paid based on my hardship situation than he was about fixing my problem. When he replaced the refrigerant he told me that there was a leak and made absolutely no attempt to find the leak or fix it. His excuse was that I had an old system and he was trying to sell me a new one. I AM A HARDSHIP CUSTOMER and I initially told the girl when I called the night before. I guess this guy didn't get the memo."

"he was very helpful"

"Came out on a Saturday with one day notice. Explained the problem and repaired the unit."

"Did a good job and explained the problem and solution"

"This rating has nothing to do with the Technician. This rating is for the poor customer service and response received from the emergency callout call center. In addition prior to this emergency I had made a booking for a routine service appointment PLUS the repair to my water heater for July 21st. This seems to have been erased from the booking schedule as nobody appeared today Saturday July 21st). I have the confirmation email. I called the support center and they say it was no longer on the schedule. This has been the worst scheduling experience with Wesley wood for as long as I have been a customer (20+ years)."

"Top notch technician"

"The rep was courteous and professional"

"Excellent tech and a very nice man"

"Russell was prompt. He gave me my options. He got my A/C working for now as I look for other options."

"The provider did not accurately access my system, did not return the system to its prior state and tried to upsale me rather then offer me a cost affective repair. I had a person from another company come and fix the system (needed a new thermastat)."

"The Tech arrived and quickly found the problem and replaced the part. The only issue was about if he could honor the Free Diagnostic coupon. But Russell accepted it as I am a current customer. The company should clearer on how they accept their coupons.."

"Everything went well!"

"Shied up and called that he could be sooner"

"Adam ( & Samuel as a training associate ) provided excellent personal and professional service . My questions were answered clearly and concisely."

"Adam is very pleasant, professional and knowledgeable."

"Service check-up was done quickly and efficiently!"

"Courteous and excellent service at a fair price"

"Not only was Adam very friendly and professional, but this was the 2nd visit here and each visit he offered money-saving tips."

"Larry always provides excellent service, explains things clearly and in a very professional manner."

"No problems."

"Associate on time pleasant and answered quesions"

"Russ was awesome"

"9 for Bill who came on site fixed our emergency issue. 0 for the Customer Service team who did not think our situation (No AC, water leaking profusely out of the unit, soaking our basement carpet) was an emergency and who put us down as routine service maintenance, who would not arrange an emergency call when we first reported it on June 28."

"Brandon Rogers did the most through inspection of the system that has ever been done. I have been dealing with Wesley Wood for years. I will request Brandon for all future inspections."

"Knowledgeable, courteous, honest"

"Courteous, efficient and on time"

"Adam did a great job."

"Very professional frendly"

"Two reasons that are intertwined. Originally I had scheduled an early date as I work full time. Late the day before the appointment, it was canceled due to storms. Although very inconvenient for me, I understood. I then rescheduled. Because the only convenient time to reschedule was while I was at work, I asked my 87-year-old mother, who has health issues, to come and let the service rep in. My appointment was scheduled for 10 am-12 noon. At 12:10, no one had arrived nor had anyone called. I then called WW and was told the person probably would be there by 1 pm. My mother waited although It cause her to be unable to take certain medicines, which were at her home. Always before WW has been trustworthy and good about communicating and calling. This service visit was very disappointing."

"Stephen explained my problem & the different solutions that are out there for me. He was very courteous & professional. He did not rush me & answered all of my questions."

"Your technicians are so professional with a strong work ethic. It was very clear they take pride in their work which is rare these days!"

"Thorough inspection"

"Larry does a great job of checking the interior and exterior systems."

"Pleasant and efficent."

"Gus installed a filter there was not one put in since 2017. He was kind informative and explained everything to my husband and me. He has stage 4 lung cancer and in home hospice. For his service and professionalism, we were very reassured of the quality your company provides"

"Adam is very efficient and knowledgeable"

"The tech that came, Adam, was very knowledgeable and thorough and provides us with good service."

"Technician was very late on the originallly scheduled visit. Had to call office to find out that no one was coming and had to reschedule. A phone call should have been appreciated."

"Bill was punctual, positive and knowledgable regarding what needed to be done with our system. He tried troubleshooting a leak down in our basement brainpan and seems to have it fixed!"

"Service was professionally done but was two hours beyond appointment schedule."

"The tech was friendly, fast and efficient!"

"Technition was very professional and knowledgable about our system"

"Same tech has been here to service in past which is helpful"

"Larry is great he always tells me what he is doin and how my system is. He is very polite and friendly."

"Tech, was very, Profesional."

"We always request Adam since he provides excellent service"

"Showed up too early"

"Brandan was very honest and easy to relate to."

"When someone FINALLY showed up after 2 missed, confirmed appoints he did a great job. Very efficient, very professional, very competent. But no one ever showed up for the first two appointments even though I had confirmation emails confirming the date and time. NOT the first time this has happened in the 28 years Ive been with Wesley Wood."

"I appreciate Wesley Wood keeping my original 6/11 appointment date after telling me I'd have to reschedule to 7/13, although I didn't like being a squeaky wheel to keep the 6/11 date."

"service man personable and knowledgeable"

"Professionalism of Adam"

"Nice, professional technician"

"Efficently solved problem."

"Technician was on time, worked quickly, explained the process and when completed gave me a review. Bill was very neat and was careful not to soil my floors."

"Very nice gentlemen and called before he came"

"Friendly knowledgable service. Respected my house by wearing booties. Explained everything in ways I can understand."

"Very professional, clean, informative"

"Steven was polite, respectful of our home and answered all our questions."

"Very capable technition"

"Steve was professional."

"Technicians are always polite and thorough, including Steve who came last night (as well as previous times before). We appreciate getting consistent service."

"technician was very cordial, and did a good job"

"He demonstrated knowledge of the equipment he used to assure me that my furnace was in good working condition."

"He was very Polite"

"The technician was thorough, courteous, and knowledgeable."

"On time and efficient"

"My technician Adam is always reliable with appointment time, friendly and takes time to answer my questions."

"Service delayed 2 times due to "emergency calls" before technician was scheduled"

"Technician was prompt to arrive and very thorough. Very knowledgeable in answering my questions"

"Brandon knew what he was doing."

"Wesley Wood has been professional and thorough ever since we made the decision to install a new HVAC system. The technicians are amicable and easy to deal with, arrive on time, and the explanations and recommendations are trustworthy."

"On time for appointment; technician performed service quickly and competently; technician took time to explain problems and offer suggestions."

"Technician Adam was 10/10. But I am still awaiting my manufacturer rebate Martin said hed figure out since we ran into a problem after having to swap out my original Lennox unit during install."

"met all expectations"

"Larry is awesome. So respectful, neat and kind."

"Knowledgeable and efficient technician"

"Technician was prompt, respectful and knowledgeable. What more can you ask for!!"

"First of all, the technician (can't remember his name) was very professional and friendly so all good. However, after he left, my husband asked me "Did he change the freon?" and I didn't know. It was then that I realized that I did not get a printout of what he did during the appointment. Didn't think to ask about it, but in the past, the technicians would always print a record of the visit. Also I was told by your phone staff that the technician would call my cell phone 30 minutes before arriving, but the technician didn't seem to know about this and while he did arrive at the time I had hoped, I was expecting a phone call (due to what your office staff said) and was surprised to see him arrive without one."

"Bob worked very hard and then explained evrything he did ."

"Steve is always polite, knowledgable and gets the job done quickly. He leaves the work site clean."

"He arrived on time was very intent on solving the problem and did solve the problem."

"Always pleasant and clean"

"When Steve got here he was great. My concern is that the past few times I have set up appointments I have been rescheduled by Wesley Woods or in the past two recent cases the service man did not arrive within the promised window and I was not able to be given a new ETA time. Would love to talk to someone about my most recent experience because it didn't end with just being late. There was some call center issues, I was "disconnected" when I asked for the representatives supervisor"

"Promptly started and finished"

"Lawrence is an excellent HVAC technician and is very pleasant"

"Adam is very knowledgable and I trust his judgement. He is also very pleasant and easy to be with!"

"Jennifer was quite rude when WW tried to cancel its appointment. She only gave me her name -- when I politely asked for it -- after a long pause and audible breath. I don not think its appropriate for WW to try to cancel my appointment, made weeks before, simply because of a slew of "emergency" appointments once the temperature went over 80. Really."

"Price on replacement filters extremely high will be buying my own filters in future"

"The tech took the filter & humidifier covers outside in the front of the house, placed them on the driveway, then Mr. Willner backed out of the driveway and ran all over! Now I dont have any humidifier covers on my units & I have not heard from your company to have them replaced!!"

"professional, friendly, on time, knowledgeable"

"Great sales on new system and great installation."

"The technician was on-time and did the work in the expected length of time."

"Tech very professional, informed us what he did. On time for his appt.,answered any question to our satisfaction."

"Wesley Wood always shows up on time. Techs are clean, neat and pleasant. Job done well, every time."

"Martin was very professional in explaining everything related to sales and installation."

"I liked the idea that a technician arrived early to scope out the logistics of the home to determine best ways to deliver to house."

"Everything went as planned."

"Office did not call to let me know the technician was going to be very late. I called the office and they gave me an expected time of arrival. The technician arrived even later. The office again didn't call. The office did not let the technician know I had called and was very unhappy that my service would not be completed within the scheduled window. The rating would have been higher because I was very happy with the technician. The office really gets a zero in proactive customer service."

"The Tech Woody was very friendly, knowledgeable about all HVAC questions I had and had serviced my unit in late 2018. Very satisfied"

"Larry completed a thorough check of the system and changed filters, etc. He always does a great job."

"Russ was pleasant, explained all the things he did, discussed the condition of the system with me, and was very professional."

"Service man was great! Whoever received my original call and did not put me on the schedule was not. However, the office made a great effort to get someone out to my home anyway."

"Technician was courteous and knowledgeable and provided updated information on our system."

"On time, thorough job, Steve explained what he did"

"Respectful and nice"

"Great service, as Ive come to expect from Wesley Wood."

"He explained everything and listened to my concerns and was very thorough"

"Service was fine but we like having Adam"

"Technician was on time & kept me informed throughout his time of service."

"Good Service"

"The tech answered all my questions and explained things clearly."

"The tech remembered servicing our home after not being there for at least one year-one and one half years. He was very professional and knowledgeable."

"I would have liked more detail about the status of the equipment, previous people have given me that."

"This was a meeting to obtain a quote. As such no actual service was provided except for information. I have not made a decision on what company I will choose to replace my HVAC. The information provided was easy to understand and helpful."

"Courteous, knowledgable, friendly"

"On-time, fast service"

"They were professsional and personable and did great work"

"The gentlemen were both on time, polite, persistent, kept me informed as to what they were doing & what they found. They completed their tasks in a timely manor & teh next day another tech returned to hook up the WiFi which was inadvertently tuned off."

"We live in NH and schedule our PA appointments for when we are in the area. Our original appointment was canceled which has the potential for being extremely inconvenient. It worked out fine in the end."

"The technician provided excellent service and was very informative and professional."

"Friendly tech and job done on time"

"Technician was very thorough. He checked everything before finding a very small propane leak. So far it appears that the small leak was the only one."

"Tech was awesome and friendly. Explained what he was doing."

"Very thorough service! Everything explained by the technician not just an in and out the door service!"

"Larry is very knowledgeable and professional."

"I was very satisfied with the actual service. The tech missed the time window (10AM-Noon) by about 30 minutes. I could have left my home in the morning had I known about his delay."

"There were scheduling issues on your end on our scheduled day & time & we were worked in that day. Steve is terrific! Polite, respectful, inspires, energetic, confidence, professional, friendly & genuine."

"Quick diagnosis and repair"

"overall, i felt the technician was capable, competent, and did a good job. I was expecting him at 8am (8-10 window), but he did not show until well after 9 which meant he ran long and I was not expecting that. my mistake on service time ( i thouhgt i was the first appt that day and i was not)"

"Martin did a very good job explaining every aspect of the product and installation."

"Technician was knowledgeable and pleasant. Arrived within appointment time."

"Thorough knowledgeable and very friendly serviceman"

"Our technician was very thorough. He spent time outside and inside. He did not seem to be rushing, even though we were the 4:00 p.m. slot. We have three units, so there is a lot to complete. He did find a concern, and he explained all of the options to us before we had to decide how to proceed with the next step."

"Lawrence was very professional and friendly."

"Because the work that was done was thorough and completed to my satisfaction."

"Adam was very courteous and thorough."

"Adam had a great personality, was here as scheduled and gave me good tips"

"Your representative was very respectful, went right to work and completed the service in a timely manner."

"Technician was thorough"

"STEVE WAS PLEASANT,KNOWLEDGABLE AND EFFICIENT"

"All my questions were answered the tech should have a filter on the truck when performing a seasonal maintenance"

"Russ was great! Very thorough! He glanced over at my hot water heater and noticed the expansion tank had an issue and was able to replace it while here!!"

"I felt the Tech was only trying to sell me replacement parts, rather than just do the service."

"Adams very thorough and very conscientious"

"Professionalism of tech"

"Technician (Bob?) was wonderful. Explained the service and provided no disruption to my day."

"It was based on the technician sent who did a great job servicing the two units in my home."

"Weve had Woody as out tech for several years and we have 100% confidence in his work."

"Adam does an excellent job in checking my heat pump etc."

"Prompt, neat and apparently knowledgeable."

"On time, courteous, knowledgeable"

"Woody has been servicing our heat pump for several years and we have 100% confidence in him."

"Larry is the best! He is attentive, detailed and thoughtful."

"I appreciated the special pricing I was able to take advantage of. When I scheduled, it was easy to pick a convenient time, but the day before a call came to cancel, explained as overbooked. This was issue for me, and I took exception as I had placed appt far enough in advance to suspect explanation. Tech was very nice, but was not able to meet expected arrival for rescheduled time, and stayed late enough for me to need to postpone arrival at my work. I'll let you figure out why scheduling was problem."

"Everything went well but technician removed a faulty part that resembled a chip and stated he would "swap it out" and another technician would come back and replaced the chip the coming week. Although system appears to be working I have not heard anything regarding the replacement part. Please notify me of status."

"Your tech was on time and was extremely accomadating and informative."

"He dealt with the problem and fixed it. He is working on a fixture problem for us."

"Woody was very thorough and professional and arrived on schedule"

"Very knowledgeable and personable"

"I really appreciate the technician being able to come out on a Saturday since I am not home during the week to have the service done. The technicians are always professional and careful."

"Efficient and comprehensive."

"Very professional"

"Timely, efficient, thorough"

"Adam fixed the whistling sound coming from our return vent because he asked us if we had any problems. We have lived with this annoying sound for the 6 years since our house was built."

"Good communication"

"Always on time, professional, honest"

"Great work attitude, great service."

"Why are you sending a survey when the service call hasnt been completed yet? We havent heard from the tech to schedule a follow up appointment to actually do the work and tomorrow is Thursday."

"Professional, knowledgeable, friendly AND on time"