Wesley Wood Service Experts Reviews

"Technician was early, neat, efficient and explained all that he did and made some recommendations to keep our system operating at 100%."

"Excellent representative of your company, Austin, did the service. Everything in good condition"

"Very professional! Very thorough! Very informative about our sustenance that is 14 years old"

"He was quick."

"Polite, knowledgeable and communicated well. We had a problem and it was explained well."

"Did not receive written Home Health Report card., Performance inspection"

"Both addressed the problems like they knew what they were doing which made me feel very comfortable."

"the service tech was on time, courteous, and I think you offer good value; we are relatively new to this area / first time you visited, so need to establish a track record REMEMBER TO BRING COVER HANDLE FOR 16 X 25 FILTER WHEN YOU VISIT IN THE FALL"

"good workmanship and stand by there product"

"Tech was supposed to clean HVAC system, ended up replacing filter and taking amp readings of motors, for $150?!?! What a BS con job Wesley wood has become, I want my money back!!! The visit became a high pressure sales pitch to replace my working system!"

"Samuel arrived on time for contract maintenance. Cleaned out humidifier and installed new water line which was blocked. He was highly efficient and personable. Great job - thank you!"

"friendly, knowledgeable, and professional"

"Professional and courteous"

"Your technician, Derek, made the difference! He was professional, courteous and thorough."

"Wayne and Steve were professional, thorough and willing to answer my questions and provide useful information."

"The routine service call went well. For the first time ever, both my main unit and my mini split were looked at on the same day. Mostly, though, I gave a high rating because after I complained to the technician about my allergies, he told me that he had a product in his truck that would solve my problem. I agreed to buy it, and he installed it."

"dedication to detail"

"He was very courteous, friendly and informative."

"Jason was thorough and answered and explained my questions. He was polite and mannerly and a good listener."

"The gentleman was on time, a good worker and friendly."

"They were on time, Professional and Friendly"

"Scott and the technicial were very professional. Unfortunely the news they had to deliver about the condition of my heat pump was not good, but not necessarly unexpected. They offered options which I'm now considering."

"Work seemed clean, thorough and efficient"

"The responding technician. Was Courteous and thoughtful of other persons property"

"Got the job done well with no hassles"

"Very quick response to our issue, friendly techs, thorough job done."

"thorough, knowledgeable, customer-oriented tech.."

"Very polite, knowledgeable, clean & efficient"

"Very informative but way too expensive"

"Polite, on time, efficient"

"Technician gave me a good overview of how my HVAC system was working, upcoming maintenance or potential issues."

"Very good at what he did watched happy results"

"Sam is excellent technician, truly top notch friendly and very professional."

"worker was on time, efficient, polite and friendly."

"Ted was very professional. On time"

"Isaiah and Steve were friendly, knowledgeable and skilled. Did exactly what we expected."

"i feel very dissatisfied with my service from Wesley Wood. I was told there would be no charge as the new heater installed by you was still under warranty. However later was informed that the charge would be 335.00. I spoke to Emily in the office who proceeded to tell me that the cost was this high now because of the difficulty of the job and that it would take two hours to install the new inducer motor. The job actually took 5 minutes. I can see charging me for an hour of work but the amount I was charged for warranty work was not a fair price. very unsatisfied with how I was treated when I inquired as to why the price was $335.00. I work for a service company and we have hourly rates. Emily would not tell me any rates of the reason for the price. Just that it is all determined by the difficulty of the job. Also, i was told that the tech would arrive between 2pm-4pm and did not arrive until 4:45."

"Always profession and caring about our comfort and efficiency"

"Neat and clean, also very pleasant"

"Overall a very good job. I would like to see a check list of what exactly they did."

"On time, courteous and efficient"

"Technician came ahead of schedule.Still waiting to hear from the main office about when tech will return to install 2 new filters."

"On time and efficient"

"I do not appreciate the technician telling the tenant that the unit needs to be replaced. Any feedback on the condition of the unit needs to be provided to me (the owner). Unless it is dangerous situation which I believe is not the case."

"Arrived on time. Polite and courteous and wore their slippers"

"On time Informative Efficient"

"I have nothing to compare the service against. However the gentlemen were courteous and appeared to know what they were doing. They worked keeping dirt off rugs. There was no selling of other products or services but they gently mentioned other things I could think about. Which I will."

"Isaiah was very thorough."

"Haven't used our AC yet so we'll see but the technician really seemed to know his stuff and gave us some helpful hints and explained a lot."

"Tech came within time frame, explained what he was doing, answered few questions I had written down"

"Service Tech damaged framing around attic staircase."

"Derek was wonderful. He was prompt,,pleasant, and very professional when doIng a maintenance check on my heater and air conditioner.He immediately covered his feet with booties upon entering my home and gathered information from me as to my expectations. He was very focused and thorough with completing the job in a very professional and timely manner. After his visit we made an appointment for him to return to install a new thermostat the next day. Again he arrived on time and completed the job in professionally and in a very timely manner. I would highly recommend Derek. Thank you, Joyce H"

"Excellent service"

"Service was very good but rain caused a mess in our basement"

"Technician seemed to know his job and did it efficiently."

"The service technicians were all effective efficient and professional with their job and their knowledge."

"Austin was an excellent technician, very knowledgeable and professional."

"Derek was fast, friendly and helpful in getting additional information to me."

"Technician was very knowledgeable and efficient. He was a great communicator, explaining everything he did. He corrected one major problem quickly."

"Little expensive/ overpriced. Friendly and reliable."

"Timely response, excellent communication with the Ops Mgr and both techs that come to look at my HVAC system. Adam and Wayne both exhibited a full understanding of the system and explained the issues and what was needed to fix the issue."

"listened to our issues and tackling them first thing"

"The technician was friendly, Professional,"

"Your technician was very polite, professional and helpful. He did an excellent job explaining his recommendations and provided up front pricing."

"TALENTABLE"

"Quick, timely, efficient"

"Things were done right and on time."

"Prompt Pleasant Wore covers on shoes Appeared to know his job Put new filter in to furnace even though it was not purchased from his company Took old one away"

"The two techs were very friendly and respectful, did a thorough job, and one even left to get an electronic filter we needed and returned to install it same day. We've had WW for many years and have always been very satisfied."

"Knowledgeable, efficient, polite and pleasant. Explained things well."

"The technician"

"The technicians Derrick and Steve were very polite, efficient and left a clean work area."

"The technician explained what he checked and found"

"I have an older unit - I was pleasantly surprised that they still knew how to fix it."

"Many problems fairly new thermostat went bad. Heavy service charge. Now want to charge us to use outside temp, icon(.) This new thermostat should be a complete and same model as last one, so why the extra charge to be able to see outside temp."

"Austin was very professional, clearly explained what he was doing and what he recommended we do moving forward."

"Knowing the ac system"

"Samuel Marah was very professional, arrived on time and explained everything."

"Adam was very thorough and resolved the issue this time. Was very quick and very courteous."

"He saw the problem immediately and fixed it"

"Called, showed up on time, did his job."

"the 2 workers came during the arrival window, and did a good job performing the service."

"Derrick was prompt, courteous, communicated well and was very professional in our interactions. He did a great job."

"The AC tune-up was completed in a professional and expedite manner. Austin answered any questions."

"Very thorough.."

"Technicians answered all my questions and explained everything they did"

"Courteous, efficient and explained various things about my hvac"

"Great guy"

"Efficient and very knowledgeable."

"Technicians were prompt, thorough and communicated the status of our HVAC equipment."

"kudos to Austin"

"Bob provided excellent service."

"Refuse to help"

"Adam was knowledgeable, thorough and friendly. He arrived on time and performed the necessary troubleshooting of the problem."

"During the window of time for the service call, something unexpected came up, and I had to leave the house for a while. Sam was waiting for me when I got home. (Fortunately, I kept him waiting for just a few minutes.) He did the HVAC maintenance work quickly, and consulted me before changing the air filter. He also told me about an ultraviolet system I can add to my air conditioning system to minimize the spread of germs. I haven't done any research on prices lately, so I answered NA to question 10. However, I am happy with the service that Wesley Wood Service Experts provides, and I have no complaints about the pricing. I've done business with Wesley Wood since 1992, and look forward to continuing to do so for years to come."

"Disappointed that old air filters were left behind for me to try to dispose."

"I thought I had a defective thermostat and it was going to be replaced."

"Adam reviewed his findings with me, including picture"

"The tech (Bob) was very professional and courteous. Bob demonstrated that he understood our HVAC system."

"He was on time and respected my house and informed me of what was done"

"Efficient service"

"I had requested a specific tech. I did not get that tech. Also the Tech arrived almost an hour after the end of the appointment window. When he was here he was find and did good job."

"Great service"

"Teck arrived a little late, but the service by Adam was a excellent delight, took his time answered all my technical questions, checked our HVAC unit throughly, we would like him to return at our next scheduled service , thank you."

"Techs were on time, courteous and efficient"

"Great work. Some of the registers werent attached fully back."

"On Time. Techs are very knowledgeable."

"Larry and Steven are very conscientious and thorough."

"Tech was very knowledgeable and helpful"

"Quick service, tech were very professional and prompt"

"Great job. Prompt. Efficient."

"He checked everything. Was polite."

"Arrived on time; very professional; answered all my questions; cleaned up after finishing"

"Burner continually fails to fire intermitantly since you began service"

"On time efficient"

"always good service"

"Pleasant and efficient"

"It was great service"

"Timely and efficient service."

"This is a total score of service received from August 2021 thru February 2022. All 4 visits by technicians were professional and cordial and they worked arduously to resolve the problem. The many phone calls to Service Experts were received and responded to with an invested interest to please the customer. I was especially pleased that Rick had come after the system had failed and had working knowledge to explain the situation, fix the situation and provide this customer with opportunity to obtain products and services at an accommodating rate. The disappointment came in the number of calls I had to place post August to find the status of incoming parts and promises that I would receive a return call which was not received, On a couple occasions, appointments were set up immediately after I had contacted the company. I was very pleased with the interaction I received leading up to my last visit."

"Technician was knowledgeable"

"Technician was thorough, friendly, and communicated well about all work performed"

"Technician was professional -- wore shoe covers, masks -- and friendly."

"Service tech was very friendly and helpful."

"Prompt & courteous"

"It took three visits to fix the original problem. The first visit to diagnose and order the two parts. The second visit installed only one part. The tech said he did want to install the second part. The third tech finally installed the part to fix the original problem. First and third tech did good work."

"Very professional, wore mask and protective shoe covers, gave me the option of choosing filter"

"Cost factor relative to problem was an issue. Also not told up front of potential cost . Did not like reaction of customer service rep after hours in addressing issue"

"Technician was prompt, courteous and efficient"

"Adam and his trainees for the day were all very courteous and professional. It's such a pleasure to deal with suppliers, contractors, etc., who respect their customers."

"the service person was prompt, resolute, courteous, neat & considerate."

"I had to call Wesleys service two times to get HVAC tuned for winter, moreover I was charged $88 for filter, value of which is just $28!! Very disappointing:-("

"Very quick service"

"Technician was very courteous, friendly, and knowledgeable."

"Arrived early and respectful of property and owner"

"Things were done smoothly and correctly"

"The technician was very competent, informational and helpful."

"TECH WAS EFFICIENT AND PLEASENT AND KNOWLEDGABLE"

"Technician was prompt and helpful; however, I will not know whether what he did solved the problem until another week or two. The humidity on my thermostat still reads less than 15%."

"Polite diligent would not leave till problem solved"

"PROMPT SERVICE ARRIVAL...VERY POLITE AND PROFESSIONAL SERVICE SKILLS."

"The gentleman was quick and did a good job-however he was an hour early so just glad I was pulling in"

"A guy was sent out to quote me on a system for my basement. The gentleman was very professional and knowledgeable but I never received any pricing"

"On time very polite and knowledgeable."

"No improvement could be made to my furnace at the time of this visit."

"Bob and Steve were friendly, professional, showed expertise, and were efficient. They answered my questions and explained things clearly."

"Both sales and install were very courteous and thorough"

"Adam was excellent he responded very quickly, our heater wasnt working on the coldest day of the year He was extremely busy, however, he was punctual, very pleasant, professional and he diagnosed the problem and fixed it efficiently In addition, he took the time to explain the part and problem He deserves recognition, would highly recommend him"

"Adam did an excellent job. Very courteous and thorough."

"Technician was great. Very skilled and very personable."

"Although a problem developed after a normal checkup on my heating system, the technicians, John and Scott, persevered to correct the issue. I very much appreciated that they solved the problem without telling me it would cost a lot of additional money."

"The service was wonderful. Sam was very professional and explained everything to me. Made me feel very confident. Steve was wonderful helping me make solid choices in new equipment and explained everything to me. Both were very courteous, very professional and very knowledgeable."

"the problem was analyzed and resolve immediately"

"Adam was knowledgeable and efficient in diagnoisng the problem and doing the actual repair. Also, the turn-around time was only two days which is impressive during the pandemic with all of the supply chain problems we're having."

"quick to identify the problems. Gave answers to all my questions. Wore a face mask and booties to show he cares about the customers."

"On time and completed service efficiently ! I have been a customer for over 35 years."

"Because of the service technician--Sam."

"Technician masked, polite, thorough, and answered any questions I had."

"Took me awhile in dealing with your customer service, but eventually I got the price I was quoted by Bob. Bob was great, and the team that installed the humidifier was great as well. Very courteous, very efficient, very friendly, and no issues at all with the installation. Great experience all around!"

"Brian is wonderful. Hes very patient with my concerns and very thorough."

"They did a good job, nobody's perfect."

"Had a tough time resolving duplicate payment, very inefficient system and staff. Inconsistent response and failure to address emails promptly."

"Your technician, Sam, explained the service to be performed. I was very surprised that $875 was charged. I just paid $299 for annual service. Disappointed that there wasn't a discount for this service. I frequently recommend WW. The Scanio;s at #6 Toft Woods Way are an example."

"Came during assigned time frame. Completed the maintenance on air conditioner/heater."

"Did a great job"

"He explained everything he was doing and was very polite"

"Life saver in the time of a possibility of no heat for us during the holidays!!! Thank you!!!!"

"Carmen was listened to the furnace issue we were experiencing, was friendly, professional, and suggested follow-ups should we run into the same issue again."

"I rated this service by the services, and the client was on time."

"Great service"

"the tech was knowledgeable, engaging, and thorough!"

"A good experience on time"

"Because I was very satisfied"

"It took 3 visits to get my new heating unit ready for the winter. (Dirty oil). The last one, Brian, knows what he's doing and has excellent people skills"

"Adam is great. Friendly, personable and professional."

"Larry is kind, courteous and knowledgeable."

"I didnt have service done. I tech was at my house."

"Mike and Max did a tremendous job! After the humidifier installation to the heat pump they explained everything and provided excellent customer service!"

"Samuel Marah helped install our Lennox HVAC system two years ago and has performed the last two tuneups. He is knowledgeable, explains things very clearly and is very careful when he is in our house. We are very happy with Samuel and Wesley Wood/Service Experts!"

"Great! It has been difficult finding someone who services Lennox Pulse hot air furnaces. He explained the issues with the furnace (difficulty getting replacement parts, age, potentially breaking some time)."

"Neat quick and reliable"

"Tech is so courteous and informative"

"Good service came over the same day I called"

"John was punctual, friendly and thorough"

"Excellent craftsmanship and execution!"

"Problem appears to be resolved."

"Service technician was amazing. Loved him. He found and fixed problem immediately and cleaned up the mess caused by the problem. Great work."

"Our technician Brian gave outstanding service. He explained everything in detail and he was extremely courteous."

"Sam was very good"

"Young man very professional and clean"

"The reps were superb and super efficient."

"Easy to make an appointment, on time professional service from the tech, fair price"

"Its all because of Bob"

"Very knowledgeable technician"

"problem not solved - did not receive call back next day as promised - called another company - they came and solved problem within 15 minutes"

"Technician is very knowledgeable."

"He did a very thorough job and couldnt have been more helpful!"

"Excellent service. Great technicians."

"Bob was very courteous and thorough. He answered. all my questions."

"The technician spent a lot of time checking our unit. He explained what he found and a plan on how the unit will be monitored. He was knowledgeable and friendly."

"My Technician Samuel Marah was very professional and did a great job. I would like to have him come and service my A/C & Heating System everytime , Thank you,"

"Technician was very responsive and knowledgable."

"Thorough and purposeful. He was mindful of his time."

"Technician was very efficient and knowledgeable"

"Problem seems resolved. Larry a very nice and personable guy."

"larry came out and always provides excellent service"

"Tech Brian was very professional & knowledgeable & corrected the issue."

"Kelly and Adam were very thorough and professional during the HVAC checkup and pump replacement. They were both excellent communicators. I particularly appreciate the time they took to explain our system (we moved in several months ago)."

"Great guy - very friendly and very professional. Got right to the inspection and clearly explained his findings."

"Larry, when he finally got here was great. The people who answer your phones are PATHETIC!! They told me I was SCHEDULED, then, when no one showed. I called and was told I wasON CALL, and they left a message for the tech. Again, no one showed and when I called. I was told previous person NEVER CALLWD ANYONE. LIARS!!!!!"

"Technician replaced two u/v light bulbs and humidifier sponge/filter and serviced furnace. When I checked them after he left, only one u/v light was operating and u/v light housing was loose (coming out of ductwork) and when I turned up the humidistat on the humidifier, it was not working -- my guess is either humidistat is broken or water valve is frozen -- but shouldn't your technician have discovered either of these problems by simply turning the equipment on and checking? Not sure what went wrong, but it seems like a lack of quality control."

"Bob did a very thorough job. He went beyond the routine service performed in the past. Unfortunately, my appointment was cancelled three times and the service technician arrived after the appointed time."

"Serviceman was friendly, polite anf efficient."

"Tech did not return my two thremostats to their normal position. Left them on temperature hold. They were very late to the appointment and did not notify me."

"John was on time, very knowledgeable and very pleasant to talk with as he worked."

"I dealt with a straight forward professional representative"

"He was good and knowledgeable!"

"Technician was punctual, professional, and knowledgable."

"The technician was very thorough and nice."

"Extremely knowledgeable"

"The tech was personable, fast, quiet and clean."

"Both Employees were knowledgeable, courteous, and pleasant. They did their job and I am satisfied. Thank you, Mary Ann Bottom part very confusing!!!!"

"I always ask for Adam to service our units. He has been the most capable and dependable technician we have ever worked with. He's always extremely pleasant while he is working at our home."

"Excellent service."

"Very satisfied as always with the service provided by Larry. He is very thorough, answered any questions I may have had, was very personable, and treated all parts of my home with respect! He has now been servicing our equipment for a number of years now and we are very pleased with him!"

"The techs are always professional and very knowledgeable!"

"Larry is Very thorough"

"The service was fine, but late for appointment, and were not notified."

"very professional and knowledgeable and answered all our questions. Still waiting for a written estimate on the job I need done"

"efficient, courteous, and effective."

"Prompt, knowledgeable, efficient, friendly"

"Polite and caring"

"Quick response to service call and excellent service. Solved issue"

"I thought the program I was on I included filters. I also didnt like the woman who came with the service man to try and sell me a hot water heater."

"Tech was more interested in selling UV lights and a new unit than with thoroughly checking unit. He did not even have his gas pressure gauges on him when he " checked" the outside unit of the heat pump. Did not see him run electrical checks on the components."

"Technician was very thorough, friendly and polite. He answered all of my questions."

"Very friendly and informative"

"Ease of making appointment. Service man came when sheduled and did what I expected. Answered my questions."

"Service was quick and thorough."

"Professional, friendly, respectful and knowledgeable"

"John (Service Technician) was on time, polite and very knowledgeable. He took time to explain what he was doing and answered all my questions."

"Very satisfied had Wesley wood many years"

"Brian (the technician) was efficient and knowledgeable and gave me good advice about maintaining the mechanicals in my house"

"Carmen was outstanding. Since we had only moved in two months ago, he explained the systems very well. He is efficient, knowledgeable and extremely courteous."

"prompt, courteous."

"technician was very knowledgeable and helpful and resolved problem quickly"

"Timely and professional"

"They did not fix the problem, then did not show up for the next scheduled time to fix it and so I rescheduled to which they did not show up again."

"Always great service and very courteous employees."

"Bob is great!"

"Friendly & knowledgeable service technician"

"He arrived early and did the tune up without any issues. I didn't have to rearrange the basement in order for him to do the work. He also changed the filter which rarely happens."

"Technician John was effective and efficient."

"Great technicians"

"No one showed up for the appointment, and there's been no contact"

"Larry always provides clear explanations for everything he does. Great employee!"