Wesley Wood Service Experts Heating & Air Conditioning Reviews

"Woody was efficient and answered all questions."

"Very knowledgeable"

"Vroom personable. We never knew he was on the house once he got started. Worked quickly and left a neat work area."

"You were very late. I was without heat and had scheduled an 0800 - 100 work window. The Technician finally showed up at 11:10 AM telling me that he got diverted because "a customer was without heat in northern Chester County." Not sure what was so different about that person's plight and my own: I was insulted, especially since I've been a Customer for over 20 years."

"He was professional and courteous and even spoke highly of your company when I was upset that as many technicians that have serviced our unit, no one mentioned our humidifier filter needed replacing. Someone should have said something. IT WAS FILTHY!! Yet, he complimented and represented your company well. Hes a keeper!! Next time I require service I will request Sam. Not that happy with your company but too lazy to seek another, for now."

"because russel s.he the best tech...in the buss. he is the man that your want in your taem."

"Tech seemed to perform a thorough evaluation of the system."

"Very courteous and explained the program well. Fast service and workmen were very courteous and respectable."

"Larry was informative and timely."

"The techs was helpful"

"The technician came within the specified timeframe, was very thorough, and answered all of my questions."

"great technician/on time/ took care of problem"

"Well done"

"Steve was professional, efficient, explained things to me."

"Happy with the actual service, but not with scheduling changes."

"very professional and efficient"

"After 3 days as of now all is working. Just need to replace the air flow filter that was installed by Wesley Wood with a light weight air filter. See Russell report for details."

"Steve is respectful keeping his work site clean, knowledgable answering all my annoying questions in a way I could understand and finally he does a great job keeping our HVAC system working."

"Russ was very thorough. And found things previous technicians had missed such as a non working humidifier ."

"Service was quick and complete."

"T He did the job"

"The technician was great, but he was unable to service the oil. We have both a heat pump and oil."

"personable and knowledgeable"

"I called on a Saturday and was told no one could come out until the next day. Eventually I reached a manager who assisted via phone and later a tech came out. But if I hadnt persisted with multiple calls I would have no heat until the following day. Not acceptable service."

"Technician was friendly, polite and professional"

"Service tech was knowledgeable and had great personality."

"Mike is always very friendly and courteous"

"Bill checked inside and outside and reported no problems...everything working well."

"Serviceman efficient. Friendly. Competent. Went the extra mile to please"

"It took over two weeks to schedule an appointment . It was cancelled that day because the wrong part had been ordered. Then in the next appointment the technician did not arrive within the scheduled two hour window"

"Very well knowledgable of our situation. Answered all our questions. And is very trustworthy"

"Larry was very pleasant, thorough, serviced us with much detail, and gave us a great detailed verbal sense of the state of our equipment which we very much appreciated. We have continued to request this technician for several years running and will continue to request Larry in the future. He knows our equipment and system very well. Thank you Larry for giving us great service!"

"John was friendly and courteous"

"Professional, pleasant Tech"

"Adam is very knowledgeable of system and helpful answering questions."

"Technician was very friendly and concerned on taking care of my system"

"They were very polite, respectful and patience explaining every question I asked them."

"They were all very professional and polite. answered all our questions"

"Prompt, courteous"

"Very friendly tech, helpful, efficient and thorough."

"Russ was very helpful and answered all my questions"

"The technician was on time, did what needed to be done, and I have confidence that he did a good job."

"Brandon was very thorough and answered all questions."

"Hes always a good tech."

"Bill was very conscientious, explained what he did in a way I could understand it. He was very pleasant and certainly projected the confidence that he knows what he's doing. Very professional."

"The service is always very good once the technician is at my house. However, my appointments are consistently cancelled and rescheduled. Its very frustrating."

"Technician excellent"

"Russ Snyder resolved the furnace problem."

"Technician called to let me know when he would be arriving. He is very thorough and took time to answer me questions in detail."

"Expert answered all of my questions and did what I requested."

"On time , courteous"

"Adam is pleasant, efficient, and leaves no mess behind."

"The technician did not address the issue that I reported correctly. I requested a service visit because my heat pump fan continued to run without shutting off when the temperature reached the desired setting. In addition, an electrical burning smell permeated the basement as the fan continuously ran. The technician arrived on a Wednesday and after an hour or two told me that I needed a circuit board/blower replacement part (total cost plus service visit fees $1,600+. (Note: The technician never checked the outside heat pump fan/unit.) He installed the replacement part on the Saturday afternoon and left without waiting for the temperature to meet the desired level. When the heat level was reached, the fan continued to run The fan continued to run and the issue that I originally reported remained. On Sunday, the heat pump condensor failed and the heat pump was inoperable and required replacement. Needles to say I contacted a different company to purchase a new heat pump. I feel Wesley Woods should refund me for the part and labor fees that I was charged because of this terrible service. In addition, I never received an invoice or documentation for the part and labor charged to me."

"Robert stated that he was going to put in a call for a serviceman to comeback and adjust the exhaust vent. Robert cemented flue and could not adjust vent length to level off damper that had turned downward...exhaust to flue is now sitting on pvc upflush drainage discharge pipe. Hate to see extreme heat melt pipe after Robert worked the entire time scheduled for this maintenance. I will give a 10 when I receive service for this issue."

"Took 3 appointments to get job done. The first was cancelled because you needed your techs for emergencies following a storm. On the rescheduled date, you sent a tech who was not certified to work on my heat pump. The third try went OK."

"Staff is awesome."

"On time, very friendly, took care of everything"

"Very professional, on time and replaced filter for us."

"Very thorough cleaning and inspection - resolved a thermostat question - clearly very knowledgeable on system."

"Woody seems to be quite competent and thorough as well as being friendly as respectful of his surroundings."

"Tech arrived on time, completed maintenance service efficiently, and advised me of what services he performed and the condition of my systems."

"He answered all my questions with clear concise answers and acted to find the answers for some of the more obtuse questions."

"The technician, arrived on time, was knowledgeable and answered all of my questions."

"Excellent customer service, friendly, took his time and explained it answered any questions"

"Adam was on time, polite and thorough"

"Russel was neat, polite and professional."

"Lawrence always explains what he is doing, and he checks every portion of my HVAC system and makes sure all is well."

"Tech arrived within the defined window of between 8 - 10 am."

"Adam was wonderful!! He was extremely thorough and very nice!"

"Very informative tech"

"The technician actually came a few hours early but it worked out fine. He was friendly, professional, and took care of the issue in a short amount of time."

"trying to get someone to schedule the work the technician recommended has been a nightmare. Everytime I call they are unable to assist with scheduling and say someone will call back - I've called 4 times in a week and still I do not have an appointment. I am the real estate agent for the property and I've been autorized to assist eth owner who lives out of town now with these repairs so that he can close on the sale of his home on 11/12/19"

"Solved the problem and was very professional"

"Steve did an outstanding job; however, I was told the work would start at 8:00 AM because I had no heat. He did not show up until 11:00 AM because he got diverted to another customer with no heat. After 20+ years as a customer, I felt slighted and hurt."

"r tech did a good job explaining what services he performed"

"Tech/Russ identified the problem within a few minutes. The plug to the condensation pump was unplugged. Did not charge for the service call!"

"We had no heat, tech came did what he needed to and we had heat."

"Both men were very professional and did their job very well"

"Everything was excellent. They were on time, professional and left the house clean. The new unit is larger than our last and the technicians need to return to add a few return vents. I have called to schedule."

"Technician was friendly and professional also remembered many details from previous time to home."

"The technician was very friendly and knowledgeable of our system. He explained what he was dung and was sure to give me a summary at the end."

"Technician very informative about various aspects of work being done"

"Service man was polite and efficient."

"Technician was great-however the appointment made this day was scheduled for 11/12/2019! We were home,therefore we could accommodate the technician. He was also given inaccurate payment information.Better appointment control would help."

"Scheduling my appointment was very easy and efficient. The technician (Bill) was very experienced, thorough, and knowledgeable about my system."

"Woody always does a great job."

"Service was excellent. John was a wonderful attendant!"

"On time, efficient and friendly."

"Serviceman was quick and efficient and respected my time"

"This was a return visit to our home due to an error message that was generated by i comfort app. Apparently system was not reset when fall service call was made."

"Technician arrived within agreed time frame."

"Your firm did not show up for my 1st scheduled appointment. Nor did your firm call to tell me that you would not be there. I took a 1/2 day off from work for the appointment and you didn't show or have the decency to call me and say that you would not be there. The technician showed up in the scheduled time for my 2nd appointment."

"Courteous and seemed competent"

"Adam is my favorite WW technician. He always does an outstanding job and I request him for appointments. I wish all of your technicians were of his caliber."

"The follow up to the appointment has been disappointing. Tech said they would drop off the filter at the house. And then the two phone calls after inquiring about the filter have still left our questions unanswered."

"Very informative. Reviewed system top to bottom"

"Timely arrival Friendly Knowledgeable"

"Y The service adviser was very good"

"He was friendly, polite, careful, informative, thorough, neat and cleaned up afterwards."

"On time + quick/efficient. Also, your patience in accommodating my two reschedulings was much appreciated."

"All the techs that have been here over the years are very professional and courteous."

"Larry is always very professional and courteous."

"On time,your representative called ahead of his arrival,and was informative and courteous!"

"JOhn was great, he answered my questions and let me know what he was doing."

"The was knowledgeable and informative"

"I asked for Adam because he is the best, and he did not disappoint."

"There is a problem with the heat. We need to replace a part but there was no follow up"

"John and Gerry were on time, answered all my questions and were knowledgeable and professional"

"Adam was very friendly, professional and offered a few cost-saving tips. Way to go Adam!"

"Job not completed !"

"courteous technicians who completed the inspection quickly"

"Larry was on time, a professional, and friendly"

"Adam was very helpful. He figured out the problem and fixed it. Prior techs had missed the problem."

"Expected all filters to be covered under agreement."

"Agent was on time, worked efficiently and smoothly"

"He was professional and explained everything."

"Filters too expensive."

"On time, thorough, explained all to me, and courteous."

"Dave went about business, even cleaned our condensation pump and informed us of filter condition. Very professional."

"A technician came to my rental property and I never heard back on what the issue was and what is needed to fix. The tenants said the technician was there for a brief time and I tried to call the technician multiple times and they never answered. I called the main number today and the operator had no idea what was the diagnose and tenants confirmed that the thermostat still does not work."

"Very professional technician."

"Tech arrived on time. Did his inspection and left on time"

"knowledgable - provided extra help - courteous"

"The technician was on time and professional!"

"From scheduling the visit to signing the completion sheet everyone gets an A+. Woody is excellent and personable."

"Did not display competence. Unaware of request to capacitor (2 weeks prior)to be replaced at time of inspection"

"Technician was ver professional and seemed to be though, as well."

"He was timely, friendly and courteous"

"Larry always timely, pleasant and does both ac unit, heater and humidifier for several years each season"

"Adam is thorough and very professional. He always provides excellent service!"

"Larry was very helpful in explaining the heating system to me and my wife."

"Technician was on time and was very professional. He explained services that he performed."

"Work was efficient and quick."

"No issues. Efficient and Polite servicemen."

"Professional and provided all the information needed"

"on, time, courteous, knowledgeable"

"Friendly service, competent advice, took his time."

"Polite, Efficient and Engaging"

"Great technician, found problem and fixed it quickly ."

"Larry is terrific! He is thorough and careful. He also puts the customer at easy with his confident but respectful manner."

"Sam was friendly, professional, thorough and answered all my questions."

"Branden was very efficient and knowledgeable and I had the sense he took care of everything well"

"Heater worked before service, did not work after service. Called that day and was promised another technician 1st thing the next day. That technician was sent to another job prior to coming to my house. Tech named Woody was knowledgeable but late. Called to ask eta of tech at end of 8-10 window and could not reach anyone with any information. Asked for supervisor and was told none was available. Not happy with service."

"Very thorough and very clear in explaining his report."

"Was on time, keep me updated of what he was working on, keep work area clean"

"Provided expert service effectively and efficiently,"

"Very efficient and completed job to our satisfaction"

"rep was very informative"

"PROMPT, COURTEOUS, PROFESSIONAL SERVICE"

"first appointment date and time, technician was a no show. this appointment date and time- technician completed clean out in about 20 minutes. I question the thoroughness."

"Very efficient"

"Russ was very knowledgeable and courteous. I was ple ased with his work. Jack Beiterp"

"He answered my questions."

"Courteous & efficient"

"Rep was very friendly, courteous and advised us of the work need and showed the parts that needed replacement. He also noted a filter that should be replaced on our next regular service call."

"Arrived on time, completed work promptly."

"Very polite and helpful."

"Technician was professional, courteous, on time, covered shoes while in our home, no complaints"

"Same issue occurred and 2 weeks ago tech got it working, couldnt explain why it occurred. Everything checked out fine. 2 days ago same problem, tech advises blower motor is broke , cost of repair 1680! Overpriced and poor quality service"

"He answered all our questions"

"Professional technician. Explained everything. Very thorough and clean."

"Because the rep was very prompt, very nice and very informative! Give him a raise!"

"Woody takes good care of us. He knows his job."

"on time, friendly and worked in a timely manner."

"I was charged $169 for a filter that I can purchase online for $63. I can understand you need to make a reasonable margin but since you can probably buy the filters for around $50 that is a 300% margin. Not good business to take advantage of good customers."

"Made a inspection of thermostat and air handler"

"Helpful. Even found a leak problem with the expansion tank."

"Efficiently worked No idle chatter"

"The tech is very friendly and efficient in his work"

"ontime, professional,personable,efficient!"

"Did a good job"

"Technicians were polite, efficient and very professional"

"Adam was easy to work with and quick to spot potential issues."

"Technician was very knowledgeable and took the time to describe what he was inspecting and why."

"called at 7am and had a tech between 8-10am, friendly & knowledgable, received call from Field Supervisor that afternoon to setup further testing next day 12:00, Jerry & Patrick came together and provided great information, recommendations and are going to get back to us with options for repair and Lennox warranty"

"Everything explained properly in very easy to understand terms! Very clean neat work!"

"Woody is terrific! Hes enthusiastic, polite, eager to please, & has creative solutions to unique issues. You immediately have confidence that he knows what hes doing."

"They did not fix the problem. They worked hard to clean out the condenser pump line and told me I should buy a new condenser pump. The system worked for a few hours, but failed again. I bought s new condenser pump and installed it. It also went into alarm condition after an hour. I traced the condenser drain line and pulled it out of the PVC pipe. It was linked badly!! I cut the tubing and put it back into the PVC pipe. It is now working fine. I would like a reimbursement of the fee for service, as your technicians were very polite and professional but I had to find and solve the issue myself."

"The tech took the time to answer all my numerous questions as we worked through a problem with the AC"

"Steve was great. Not happy that the compressor you sold us 7 years ago was only warranted for 5"

"On time, very neat, thorough"

"Prompt and reliable"

"Tech was on time, polite, professional and efficient."

"Technician was on time and seemed to do his service check"

"So the service was fine HOWEVER the Tech showed up 2 1/2 hours early without prior notification ? Was supposed to arrive between 4-6 pm and arrived before 130 pm .. my son just happened to be home and notified my husband to come home .. not sure why he came so early And or why we were not notified that our appointment time changed ."

"The technician seemed to know what he was doing but was not very good at explaining some of his concerns. Also, he lefts his blue booties behind, Nice enough guy. Also, I was notified on VM that my appointment had to be scheduled. NO one ever called me back,"

"Stephen did a great job explaining the issue, was extremely personable, and fixed the issue quickly."

"As opposed to the last time we received service, this technician was respectful, very helpful, and extremely nice. I am sorry I have forgotten his name but you could not ask for a better representative of your company."

"Handled in a timely fashion. Adam was curtious and efficientl."

"Profession, reliable, informative and well groomed! I felt comfortable with the tec in my home. My kind of service!"

"Woody was very knowledgeable and personable. It was a pleasure having him here."

"Competent, capable, knowledgeable technician. Took good care of our equipment."

"Tech was very efficient and timely."

"He was not willing to talk about whole house de-humidification even though I specially requested it. Instead he moved my portable dehumidifier so it was dumping water onto the floor."

"The technician was very professional and friendly. He spent the right amount of time checking all the components of the AC unit."

"There were 2 technicians here. They did not have the lights for the humidifier with them; so, one of the techs went to WW and obtained it. They finished the job the same day. Very efficient. The fellow that stayed continued to work on the unit. No time was wasted. Very efficient. Very knowledgeable."

"The service guy was so helpful and nice! Great job"

"Timely and efficient. Pleasant person to deal with."

"Larry is always excellent! However, my appointment was for 12:00 - 2:00 pm time slot. Person from Wesley Woods called around 9:30 am to say Larry was ahead of schedule and would arrive by 10:30 am. At 10:50 am I called company because Larry had not arrived. They then told me 11:20 am (30 minutes). I called at 12:00 pm because Larry still hadn't arrived. They told me that he was on his way from Lower Merion which was 50 minutes from Wilmington, DE. He never arrived until 2:10 pm. I was very frustrated by this because I was missing work for this appointment!!!!! This was unacceptable! Once again Larry was EXCELLENT! The person on the phone, while professional, was HIGHLY UNRELIABLE! My time is just as valuable as anyone else's. And to have me wait around my house from 9:30 am until 2:10 pm for a service man's arrival is disappointing."

"Arrived on time. Courteous., efficient, provided clear explanation of equipment condition."

"Expert system knowledge."

"Great customer service"

"Woody (Service Tech) was on time and very knowledgeable and professional. He made sure everything was checked out during the maintenance service."

"Called ahead to update me on his arrival time. He was efficient and thorough."

"Polite and brought my attention to a wasp problem that I will take care of now that I am aware of the problem."

"Quick, courteous and professional"

"The technician was fantastic. However the appointment process was ridiculous. I was rescheduled twice before finally locking in a day that a technician could make it to my residence. On that day I had to call the main office a half hour after my appointment window to get a status update only to later find out from the technician that I was never on his schedule for that day. Technician didnt arrive until 2 hours after my scheduled window and went to the wrong address first."

"Very professional and helpful"

"Tec was on time, polite and did his job."

"Larry as always came right over, listened to my details of the issue, went to work, and found the issue quickly. He explained it all as is his style. He's the man."

"Bill is very nice and very knowledgeable."

"Timely response to request for service issue"

"They came on time and finished the job in great time. They were very friendly."

"Pleasant guy and likes animals."

"I didn't give a 10 because the technician did not wear shoe covers (that used to be the norm for your company). Also because the check of the air conditioner was not available until very late in the season. It used to happen in the May or June timeframe before very hot weather. My unit is new so not a problem, just not what I expect or past experience from your company."

"Technician was courteous and informative."

"I have been trying to find a service provider who both offers tune-up service and services the Berks County area. Other local providers to me (Coatesville PA) do not serve the area while service providers in the area do not offer the tune-up service. I am looking to schedule a Fall tune-up service if it wasn't performed during this visit."

"Technician arrived on time and was polite. He inspired confidence that he knew his job. T He was undaunted by the special obstacles presented by my system. Had he introduced himself by name, he'd have scored a perfect '10.'"

"Russ persisted until the problem was solved...."

"He did a great job."

"Seemed knowledgeable and very straight forward"

"The guy was more interested in how he was going to get paid based on my hardship situation than he was about fixing my problem. When he replaced the refrigerant he told me that there was a leak and made absolutely no attempt to find the leak or fix it. His excuse was that I had an old system and he was trying to sell me a new one. I AM A HARDSHIP CUSTOMER and I initially told the girl when I called the night before. I guess this guy didn't get the memo."

"he was very helpful"

"Came out on a Saturday with one day notice. Explained the problem and repaired the unit."

"Did a good job and explained the problem and solution"

"This rating has nothing to do with the Technician. This rating is for the poor customer service and response received from the emergency callout call center. In addition prior to this emergency I had made a booking for a routine service appointment PLUS the repair to my water heater for July 21st. This seems to have been erased from the booking schedule as nobody appeared today Saturday July 21st). I have the confirmation email. I called the support center and they say it was no longer on the schedule. This has been the worst scheduling experience with Wesley wood for as long as I have been a customer (20+ years)."

"Top notch technician"

"The rep was courteous and professional"

"Excellent tech and a very nice man"

"Russell was prompt. He gave me my options. He got my A/C working for now as I look for other options."

"The provider did not accurately access my system, did not return the system to its prior state and tried to upsale me rather then offer me a cost affective repair. I had a person from another company come and fix the system (needed a new thermastat)."

"The Tech arrived and quickly found the problem and replaced the part. The only issue was about if he could honor the Free Diagnostic coupon. But Russell accepted it as I am a current customer. The company should clearer on how they accept their coupons.."

"Everything went well!"

"Shied up and called that he could be sooner"

"Adam ( & Samuel as a training associate ) provided excellent personal and professional service . My questions were answered clearly and concisely."

"Adam is very pleasant, professional and knowledgeable."

"Service check-up was done quickly and efficiently!"

"Courteous and excellent service at a fair price"

"Not only was Adam very friendly and professional, but this was the 2nd visit here and each visit he offered money-saving tips."

"Larry always provides excellent service, explains things clearly and in a very professional manner."

"No problems."

"Associate on time pleasant and answered quesions"

"Russ was awesome"

"9 for Bill who came on site fixed our emergency issue. 0 for the Customer Service team who did not think our situation (No AC, water leaking profusely out of the unit, soaking our basement carpet) was an emergency and who put us down as routine service maintenance, who would not arrange an emergency call when we first reported it on June 28."

"Brandon Rogers did the most through inspection of the system that has ever been done. I have been dealing with Wesley Wood for years. I will request Brandon for all future inspections."

"Knowledgeable, courteous, honest"

"Courteous, efficient and on time"

"Adam did a great job."

"Very professional frendly"

"Two reasons that are intertwined. Originally I had scheduled an early date as I work full time. Late the day before the appointment, it was canceled due to storms. Although very inconvenient for me, I understood. I then rescheduled. Because the only convenient time to reschedule was while I was at work, I asked my 87-year-old mother, who has health issues, to come and let the service rep in. My appointment was scheduled for 10 am-12 noon. At 12:10, no one had arrived nor had anyone called. I then called WW and was told the person probably would be there by 1 pm. My mother waited although It cause her to be unable to take certain medicines, which were at her home. Always before WW has been trustworthy and good about communicating and calling. This service visit was very disappointing."

"Stephen explained my problem & the different solutions that are out there for me. He was very courteous & professional. He did not rush me & answered all of my questions."

"Your technicians are so professional with a strong work ethic. It was very clear they take pride in their work which is rare these days!"

"Thorough inspection"

"Larry does a great job of checking the interior and exterior systems."

"Pleasant and efficent."

"Gus installed a filter there was not one put in since 2017. He was kind informative and explained everything to my husband and me. He has stage 4 lung cancer and in home hospice. For his service and professionalism, we were very reassured of the quality your company provides"

"Adam is very efficient and knowledgeable"

"The tech that came, Adam, was very knowledgeable and thorough and provides us with good service."

"Technician was very late on the originallly scheduled visit. Had to call office to find out that no one was coming and had to reschedule. A phone call should have been appreciated."

"Bill was punctual, positive and knowledgable regarding what needed to be done with our system. He tried troubleshooting a leak down in our basement brainpan and seems to have it fixed!"

"Service was professionally done but was two hours beyond appointment schedule."

"The tech was friendly, fast and efficient!"

"Technition was very professional and knowledgable about our system"

"Same tech has been here to service in past which is helpful"

"Larry is great he always tells me what he is doin and how my system is. He is very polite and friendly."

"Tech, was very, Profesional."

"We always request Adam since he provides excellent service"

"Showed up too early"

"Brandan was very honest and easy to relate to."

"When someone FINALLY showed up after 2 missed, confirmed appoints he did a great job. Very efficient, very professional, very competent. But no one ever showed up for the first two appointments even though I had confirmation emails confirming the date and time. NOT the first time this has happened in the 28 years Ive been with Wesley Wood."

"I appreciate Wesley Wood keeping my original 6/11 appointment date after telling me I'd have to reschedule to 7/13, although I didn't like being a squeaky wheel to keep the 6/11 date."

"service man personable and knowledgeable"

"Professionalism of Adam"

"Nice, professional technician"

"Efficently solved problem."

"Technician was on time, worked quickly, explained the process and when completed gave me a review. Bill was very neat and was careful not to soil my floors."

"Very nice gentlemen and called before he came"

"Friendly knowledgable service. Respected my house by wearing booties. Explained everything in ways I can understand."

"Very professional, clean, informative"

"Steven was polite, respectful of our home and answered all our questions."

"Very capable technition"

"Steve was professional."

"Technicians are always polite and thorough, including Steve who came last night (as well as previous times before). We appreciate getting consistent service."

"technician was very cordial, and did a good job"

"He demonstrated knowledge of the equipment he used to assure me that my furnace was in good working condition."