"John was very thorough and explained in detail via the customer receipt at the end the details of the service he had just complete. He also provided an estimated time f..."
"John, who did a follow up visit at my request, was fantastic!"
"They have been unable to pin point the problem."
"Efficient and progessional service"
"Andy worked quickly, completed 2-1/2 tasks without a mess and was a pleasure to have in our home."
"Teck appeared well grounded in the task"
"Consistently great work "
"interaction with service representative"
"It turned out tthe humidifier media was was deemed ok, bjt wqs not. The humidifier was not working lroperly. I had to dismantle, clean all parts from significant mineral ..."
"Bob was able to get our system set up properly with two stage auxiliary back up heat. Apparently it has been trying to run ever since installation with only one stage. Th..."
"Adam called and was very pleasant, knowledgeable and helpful."
"The technicians were wonderful and trying very hard to figure out what was going on with my system- that being said I had no heat for a full week!"
"Checkout was fine and the tech kept me informed about what was going on."
"Person arrived on time. In uniform and in truck with log. Easy to konw that they were who you ecpected and he was on time."
"Professional and well spoken technician. Work done cleanly and in a timely manner."
"The service rep arrived on time "
"Technician was through, efficient, and explained our situation."
"Tech was on time, friendly, knowlegeable and efficient. "
"The technician was on time, well prepared and demonstrated knowledge in heat pumps"
"serviceman was courteous and professional"
"The technician was great "
"Very personable and friendly to talk with."
"Reliable skilled service"
"The "5" rating is based on two factors: 1: Quality of service and 2: punctuality. The service was great, technician professional. This was the third time in a row that th..."
"On time and professional. "
"Identified and fixed the problem quickly"
"It was obvious that he was technically competent and experienced. What I like, in addition to that, is someone who is willing to explain in some detail what he is doing a..."
"Everything was in order, tech was friendly and clearly well prepared. But the tech did not arrive until 4:30 PM was supposed to show between 2:00-4:00 PM.
I called offi..."
"Matthew was very thorough and professional during his presentation."
"The technician was friendly, knowledable and explained everything that he was doing."
"Technician came quickly and did a great job!"
"The technician was very forthright with the performance of our unit. He was quickly able to service us and even offered some tips. "
"Woody (the tech) was very professional and knowledgeable of our equipment. He thoroughly explained the service he was providing. Although he was running a little late, ..."
"Seemed fine at the time. Was anything done with my whole home humidifier? Doesn't feel like its working."
"My technician Lawrence is always very thorough with his work. He takes the time to explain what he is doing and the operation of my heat/ac system. His professionalism is..."
"Woody was very respectful & knowledgeable. "
"Larry is courteous and knowledgeable. "
"Adam is thorough, friendly, and doesn't leave a mess."
"Adam always does a thorough job of checking out our heaters during the winter months as well as our humidifier."
"Fixed the issue and on a night where the snow was beginning to fall and guests were arriving that was crucial. "
"Efficient, courteous, thorough "
"I was very satisfied with Woody the technician who came out to service our unit. I was not particularly happy when we came home from a 10 day trip to find the heat was o..."
"he was very thorough and professional"
"Technician did a nice job and was pleasant to talk with."
"friendly, professional, courteous"
"I felt confident that the technician was reliable and well trained and capable of answering any of my HVAC related questions."
"Service was complete, efficient and positive."
"becouse your tech. jons was very profetional obout the system courteus and clean"
"Always receive excellent service."
"On time service and courteous and professional technician "
"The technician, John, was excellent. We were disappointed that the part needed to be ordered and we were without heat for about 36 hours."
"He identified the problem and fixed it in a simple straightforward way."
"Bart was efficient,patient with all my questions and informative."
"Senior tech and very professional."
"YOUNG WAS VERY PLEASANT , HELPFUL AND KNEW WHAT HE WAS OING."
"After two service calls by Very Good well mannered plumbing tech’s I called another Plumber who found the problem!"
"Polite competent friendly "
"On time, courteous, and quick"
"The Tech was efficient, effective and knowledgeable, plus friendly."
"The service technician found a problem with one of the furnaces that I was not aware of."
"Adam is and has been very efficient, very professional, and very personable.
Nick was knowledgable and very helpful."
"service man was on time, courteous, and clear in his explanations."
"Courteous, efficient, answered any questions and explained what might be
needed on the next visit."
"John is always great at explaining what needs to be done "
"He was on time, efficient, personable, and gave helpful suggestions for our system"
"I have used Larry for several years. I can trust him and I trust his opinions. I have had techs from your company that I can't trust. I will only request Larry."
"Jon was great in every way possible, personally and in thoroughness."
"Technician was courteous, prompt and efficient "
"very efficient and pleasant. Arrived promptly and explained the work he was doing clearly."
"Professional and thorough
"LARRY HAS BEEN HERE FOR SERVICE SEVERAL TIMES. WHEN I SEE HIM, I'M GLAD BECAUSE HE SURE KNOWS HIS STUFF. I FEEL VERY CONFIDENT IN LARRY!"
"arrived ontime... very friendly "
"The technician came within the defined window and he worked efficiently while in my home."
"Stephan did a very through job cleaning and inspecting our furnace. He also addressed and answered questions concerning the thermostat."
"Timeliness and thorough visit"
"Always the best service and friendly technicians"
"On time, courteous, helpful."
"On-time, friendly, efficient, well-prepared, respected my house and totally professional"
"Prompt arrival, efficient service"
"Technician was professional and on time, very friendly."
"Technician communicated very well."
"the technician arrived during the set time and worked efficiently and got the job done."
"your tech was efficient & knowledgeable
"Adam was here on time. He is friendly and explains things."
"The technician was very customer service friendly. OK to engage in conversation with. When I asked questions, he provided the correct answers right away. "
"Very respectful, wore bootie slips, considerate!"
"nothing to be dissatisfied about"
"Polite, on time, familiar with my house"
"Bill explained the services he performed, and answered the questions I had."
"Arrived on time, went right to work"
"Steve our tech was excellent"
"The provider was efficient and knowledgeable "
"Knowledgeable and professional "
"Technician was courteous and thorough with explanations"
"Larry was prompt, courteous, professional and knowledgeable. Clearing of my condensation line on my AC was diagnosed and taken care of promptly"
"Excellent and fast service from Allen. Technician Steve quickly focused in on the issue and solved the problem in a quick and very efficient manner."
"Leonard very thorough- and a great teacher re maintenance. "
"The technician was very polite and he was able to assist me in downloading the app so I could program my system by phone."
"Informative and friendly"
"Technicians were timely & worked very efficiently on a Sat. to install our new units. "
"Adam was very friendly, thorough, and professional."
"Martin, the salesman, was responsive to the urgency of the situation and provided sensible advice in the circumstances."
"Our technician Steve was very thorough in explaining what he had found and how to repair it."
"The technician was very helpful. I had some questions and he took his time and answered them thoroughly"
"Always professional and personable. Not pushy. I feel I am getting an honest answer. "
"Adam was personable and also knowledgeable and worked to get to the bottom of the issue. He represented both himself and the company very well."
"Stephen was on time, very respectful of the property and the inside of my home.
Answered all of my questions and also discussed service options."
"Alex Steeley was very courteous, kind, and professional. However, he did not diagnosed the problem correctly. About a week later, the same problem occurred. Since your co..."
"The technician was on time, friendly and knowledgeable."
"Your technician was extremely outgoing, communicative, and
professional. We have never been disappointed with any of your technicians but this fellow is a keeper."
"On time, efficient, clearly explained issues"
"The technician was efficient, and repaired our system in a timely manner"
"Adam did a great job and was able to quickly resolve the issue"
"Stephen always explains what he has done. He was also the main reason when I needed to replace the HVAC system that I did not consider anyone else. He explained all my op..."
"Tech explained all he did very courteous "
"The technician's are not fully equipped to complete the cleaning service."
"The technician was late. I actually had to call. Then about 10 minutes after he arrived, another technician arrived too. So they were hanging out and chatting out back an..."
"Technician was good, office lied to me"
"Technician was very thorough and professional."
"tech was polite, did not waste time, explained, wore clean booties and helped me level outdoor power unit. Also appt. setter was professional."
"serviceman was on time, fixed the problem quickly, very professional and friendly"
"service rep went above and beyond. very professional and courteous."
"My serviceman was polite, on time ,knowlegeable and explained everything that needed to be done. He made recommendations regarding my filter."
"Reasonably priced and timely service."
"Technician arrived on time, was courteous and efficient."
"professional and personal attitude of Lawrence (Larry}"
"10 is perfect and everything is and has room to improve and grow,??"
"Bart worked quickly and thoroughly. He explained everything he did as he went along."
"Very friendly, work seemed thorough, explained wjat he was doing"
"Adam is professional, knowledgeable and efficient. After installing the new thermostat, he made sure that I understood how it works and how to properly program. He then c..."
"Technician covered his shoes when he came into our house. Was careful to keep his work area clean and leave it as he found it. He was also very courteous and friendly. Se..."
"Technician was very courteous and seemed very knowledgeable. Answered our questions. Was very respectful of our space and kept things neat and clean when he did his work."
"Adam, was very knowledgeable and courteous."
"Professional, efficient andt horough"
"On time, knowledgeable, polite"
"Technician was professional, courteous, neat and responsive to my questions and comments"
"He did a great job was pleasant efficient on time"
"When scheduling the appointment, I requested Brian as the visiting technician, and I was told he would be there. However, he wasn't the tech who showed up. I requested hi..."
"Our technician (Adam) was very professional, helpful, and effectively evaluated our problem and the next steps to repair our heat pump. Adam provided excellent service fo..."
"The technician was prompt, courteous, and knowledge on our air conditioning system. He explained what he was doing, why, and the results of his checks."
"The service expert was so kind knowledgeable. Exceptional. "
"Our service technician knows what he is doing. I have requested him twice now, as it would serve your customers better to have one consistent technician who know the syst..."
"Very polite. Did the job and left. "
"The technician was veyr knowledgeable and spent a significant amount of time explaining to me my problem. "
"Tech pleasant and job done. "
"Efficient. Cordial. Explanations"
"The technician had a sense of humor, the knowledge to get the job done and we were pleased with the results"
"The technician arrived promptly, and was very helpful in answering my questions."
"on time for appointment, knowledgeable, efficient"
"The technician was very timely, got right to work, explained what he was doing and also the outcome. He was also sure to wear shoe covers in the house. He was very knowle..."
"He was respectful, worked dillenglenly, answered my questions. A technician was sent to repair a problem before and didn't do it correctly. Adam came and made the repair ..."
"Adam is an exceptional technician."
"Called me to let me know tech was on the way & time frame.
John was very curtious & listened tonour concerns & needs. He handle what we needed. "
"Adam was friendly, efficient, and informative and figured out what was wrong promptly."
"Annual A/C maint. was performed on 4.3.2017 by Wesley Wood tech. No problems were identified other than cleaning the unit. Turned unit on 1st hot day 6.7.2017 and unit fa..."
"I specifically asked for Adam and set up the appointment many weeks in advance. He is very capable and a good person. I like dealing with him."
"The technician, John, was very nice and explained everything!"
"Technician arrived right on time, he was very professional and thorough. Mike represents your company very well."
"Dave was very conscientious and thorough in his investigation and the service he performed. He was pleasant and helpful and continued to live up to the very high standard..."
"Our technician's skills and services (and problem detection) were all very good, and he gets a "10". Our only comment is that we feel that what your company charges for ..."
"Larry is reliable, courteous and knowledgeable."
"Arrived on time and completed work efficiently"
"Jon is an extremely pleasant, courteous gentleman and went about his business in a friendly, efficient manner. He explained to me an issue we have with our older air cond..."
"Very professional, respectful, and friendly."
"Because I noticed the person did a great job"
"Immediately figured out problem and fixed it."
"Adam always does a thorough job of checking out our units."
"The tech. Advised me of a gas odor outside next to the ac compressor. The gas co came out and replaced a faulty fitting."
"Came within time given.
Serviced all areas. "
"Great service, the tech explained everything clearly and in detail, and he was very pleasant and helpful."
"Great service. Technician was prompt, polite, friendly, thorough, helpful, and appeared to want to do a good job."
"The tech arrived 40 minutes after the last eat time slot. You got a 5 rating because he was a gentleman and I couldn't blame him. You solicit customers in freezing weathe..."
"professional, prompt and discussed issues"
"Adam was very efficient, pleasant, and professional. "
"I got a call telling that my service could not be performed. After I explained this was the third time they would be coming for the same problem, and I couldn't stay home..."
"Very thorough and conscientious service performed, very cordial in answering all my questions.....believe the service he performed was outstanding!!!!"
"He was on time and very helpful. He did his work and cleaned up after himself. "
"You're technician was prompt courteous and very knowledgeable.
I was impressed w/ his X'pertise and appreciated his recommendations for the future of my X'isting air con..."
"On time. Pleasant tech. Job done well. "
"Nice serviceman, not pushy"
"On time, quick, clean job and good feedback"
"The technician, who is the one that typically comes to my house, is informative, professional, and someone I'm comfortable with in my home working on my unit."
"Very polite. Excellent expertise and on time"
"Early (cancellation of prior appointment), organized - in and out effictively, capable. Appreciated appointment reminder calls.
WW is much improved over the past few ..."
"All seems to be good as far as we can judge"
"Knowledge of technician."
"Technician arrived on time and was very professional in answering my questions."
"Technician met every expectation I had."
"Very helpful about questions"
"Technician did not have handheld computer or paper receipt with him. Promised to have one mailed. "
"friendly, efficient service"
"Adam was very pleasant and knowledgeable and took time to explain everything
"The tech was professional, courteous, and had a great customer awareness."
"Technicians are professional and considerate"
"He was on time, thorough and even cleaned out the air conditioner."
"The technician was EXTREMELY polite, respectful and courteous."
"Tech was on time, changed filters without being asked, was friendly and polite. System working just fine."
"This rating represent the person that came for my A/C service. I am a bit disappointed that my dampness smell did not get resolved over the last 2 years. The service pe..."
"On time and worked quickly"
"Technician was knowledgeable, helpful, polite and respectful of the house.
"I always ask for Larry! I feel that I can trust him and that he won't recommend something unless it needs to be replaced or fixed.
"Technician arrived on time and seemed to do a thorough job. He took several minutes to explain the state of our system's "health". Was willing too answer questions."
"I usually get a printout from some type of handheld device the technician usually has. This time I just got a pink receipt to sign. Don't know if it makes a difference. I..."
"Tecc was friendly and informative"
"This technician has serviced our HVAV equipment on several occasions and is very thorough and efficient. I would prefer that he be assigned to our semi-annual maintenance..."
"The technician who came out last week was very nice but my dealings with Wesley Wood have been a disaster. My account is still not correct as far as the maintenance plan..."
"Jon was an excellent tech and answered all my questions.
Jon is very polite and I hope to have him come the next service call.
Jon has a lot of knowledge about my syste..."
"The service person arrived more than 3 hours after the time window. There should have been a contact from him or the company that the schedule had broken down."
"Bob was thorough and very helpful."
"Professional and complete"
"Tech was professional in his duties, friendly, seems like a very nice guy."
"Not only on time but early.
Rapid and hopefully accurate check up"
"Arrived on time, courteous service."
"It started off badly. Had an appt between 12 and 2. 2:15 I called and asked if someone was coming today and she told me I didn't have an appt. I think his name was Bri..."
"The Wesley Wood employee arrive on time, was polite and was very efficient."
"Michael Is very knowledgeable about the product and offers prompt and courteous service. He is able to explain the technical features in a manner that a lay per..."
"Professional, courteous service."
"Performed contracted service quickly and efficiently. Did not try to upsell me."
"Your technician was courtesy and thorough!"
"Alex was clear and direct with what he was doing and took the time to do it right."
"Technician was on time and efficient. He made a trip back to your office to get me a new filter which he installed. I would have given a 10 rating but the cost of the fil..."
"In rune and orofessional"
"Outstanding Technician. Prompt, Informative and competent."
"Your representative, Adam was very thorough and very courteous.Working quickly and was not disreputive."
"Tech was prepared, courteous and not in a hurry"
"Timely, polite, provided update after tune up"
"Jon seemed very competent, respectful of our property (going into and out of home). He was quietly efficient and we would welcome him into our house
for the next servi..."
"Technician was great! Very polite and helped get the air flow corrected. "
"Technician was prompt and efficient
"he was courteous and professional"
"Courteous, friendly, knowledgeable, answered all my questions, etc."
"Neat, discussed condition and needs of equipment"
"My expectations were met."
"Technician rates a 10 because of his diligent attention to detail in getting the job done right and to my satisfaction."
"Lawrence went right to the unit and checked it out thoroughly. He was most pleasant the entire visit."
"The tech was courteous, well informed, answered all my questions, and explained what he did."
"The gentleman who provided our service was extremely polite noticed the issue immediately and corrected it"
"Polite, incredibly punctual and very pleasant for working on a holiday!"
"Needed to be reminded to wear booties while in the house."
"The technician was. Satisfactory "
"friendly, knowledgeable, answered my questions"
"My heat pump was running fine before the Wesley Wood technician went into his diagnostic testing. After his testing, my defrost board was defunct ."
"The technician went the extra mile to clean up after himself after there was some leaking from the water heater he was repairing."
"Friendly, professional and fast."
"First time here. Tried hard to please us. "
"Gave a 9, should have been lower because technician could not properly check A/C unit due to freezing temperatures. Wesley Wood should have taken the initiative to postp..."
"Individual was courtious, did a good job of explaining ans educating me on my system and was clean and neat."
"on time friendly professional service and work."
"Professional, on time and friendly.
"Technician was courteous and knowledgeable"
"My complaint is that when the new furnace was installed, the man used my last filter without telling me. Also since our last new furnace used only filters you installed,..."
"Great help from Adam. He explained why my Peco bill was so high. "
"Clear explanation of why mysterious noise from new unit"
"Larry was efficient and informative. He had a needed filter on his truck."
"Adam was prompt, professional, pleasant, showed me what was broken and explained what he was going to do and why."
"Always great service, really like the tech"
"Larry was prompt and professional"
"Service was on time and serviceman was very good"
"TECH WAS KNOWLEDGABLE AND POLITE. "
"Came quickly, diagnosed and fixed problem quickly."
"The tech took care of the problem but it returned by bedtime"
"John was prompt and showed the utmost respect for me as well as my property. He was well-spoken and very friendly. I think he should get a raise or at least a nice Chri..."
"Technician Mike fixed the problem and took time to explain the heating system. He was very knowledgable and professional and thorough in assessing the issue."
"He could not find my house altho he was parked 20 feet from my front door. He said he was hard of hearing and could not hear tee compressor. He could not get my credit ca..."
"Jon Outerbridge is by far the best technition we have had. I will always ask for him."