What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your AC system needs repair at your West Chester home and you’re not sure what to expect. It’s stressful enough to let an air conditioner repair technician into your home, but then to not be sure what they’re going to do could add another level of anxiety. But fear not! Wesley Wood Service Experts is here to fill you in on the basic air conditioning repair process so you’ll be ready when an expert AC service technician needs to visit your home.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to check it to make sure that it’s not just a thermostat settings error. The repairman will confirm the thermostat is programmed to cool and then decrease the temperature to see if that will trigger the air conditioning system. A defective or improperly connected wire could be the culprit that’s preventing you from having a comfortable home.

If there is still an issue, the technician may need to look at your circuit breaker box. They may flip the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty of AC Repair

The repairman will then probably ask you to see the A/C. Similar to a doctor, the service tech will commence their trial and error testing process. There are many things that could be the reason for an A/C system that isn’t functioning properly, and it’s up the repairman to examine all the possible reasons starting from the most usual issues to the least. The process could take anywhere from 5 to 60 minutes or more.

During the air conditioning diagnosis, they will likely check the air filter to verify it’s not clogged or in need of replacing. They will inspect your A/C system’s refrigerant levels, confirm the air condenser fan is spinning properly, verify that the size of your A/C system is appropriate for the size of your house, and inspect the safety controls, wiring, and electronics.

Have answers, will fix

Once the A/C system service tech has diagnosed the trouble, he or she should explain all your options. The exchange will generally start with the repairman explaining what the issue is, what part (if any) failed, how or why it failed, and how that part makes your AC operate.

The service tech will then go into your choices, which will include replacing the part and correcting the problem, but may also involve upgrading parts of the A/C, the AC itself, or your entire HVAC system. In some cases, it may make more sense to buy an entire new heating and cooling system, particularly if the A/C system is past its prime, or susceptible to breaking down again and end up costing you more for A/C system repairs in the long run. The service tech will explain how much time, effort, and cost it will take to rectify the trouble.

The service tech might at this point explain what could have avoided the problem or part failure and how to prevent a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps prevent an AC breakdown, but in most experiences also keeps your air conditioner’s warranty valid. Most expert air conditioning repair companies will offer an annual maintenance plan so you don’t have to think about making future HVAC tune-up appointments for your systems.

Finally, they will discuss the process for repairing the failed part or correcting the issue. If you elect that AC repair is better for you than investing in an AC system upgrade, the service tech will order any parts needed and schedule your new appointment to repair the AC. Or, if the part needed is already available on their truck, they will begin the AC repair work with your go-ahead.

Always know that throughout West Chester your HVAC equipment is in good hands with Wesley Wood Service Experts. Our service techs are ACE-certified and have undergone extensive background checks so you can feel confident with the people we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your air conditioner repair, give us a call day or night at 484-401-7577 and we’ll be happy to walk you through the process.

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