What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioning system needs repair at your West Chester home and you’re not sure what to expect. It’s stressful enough to let an AC repairman into your home, but then to not be sure what they’re going to do could add another level of anxiety. But fear not! Wesley Wood Service Experts Heating & Air Conditioning is here to inform you on the basic air conditioning repair process so you can be ready when an expert air conditioning service technician needs to visit your home.

AC Repair Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might seem silly, but they need to inspect it to make sure that it’s not merely a thermostat settings error. The technician will confirm the thermostat is programmed to cool and then decrease the temperature to see if that will start up the air conditioning system. A faulty or incorrectly connected wire could be the culprit that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may need to look at your circuit breaker box. They might switch the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty of AC Repair

The repairman will then probably ask you to see the AC system. Like a doctor, the service tech will commence their trial and error testing process. There are several things that could be the culprit of an A/C system that isn’t functioning properly, and it’s up the repairman to examine all the possible reasons starting from the most usual issues to the least. The process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will likely check the air filter to verify it’s not blocked or in need of replacing. They will inspect your AC refrigerant levels, confirm the air condenser fan is spinning properly, verify that the size of your A/C system is appropriate for the size of your house, and inspect the safety controls, wiring, and electronics.

Have answers, will fix

Once the air conditioning technician has determined the trouble, he should explain all your options to you. The exchange will generally start with the technician explaining what the issue is, what part (if any) died, how or why it failed, and how that part makes your air conditioner operate.

The technician will then go into your choices, which will include changing out the part and correcting the problem, but may also include upgrading parts of the A/C, the air conditioner itself, or your complete heating and AC system. In certain cases, it may make more sense to buy a whole new HVAC system, particularly if the A/C system is past its prime, or susceptible to breaking down again and end up costing you more for A/C system repairs by the time it’s all said and done. The service tech will explain how much time, effort, and cost it will take to rectify the trouble.

The service tech might at this point explain what could have avoided the problem or part failure and how to prevent a future issue from occurring. This typically includes being proactive with annual maintenance, which not only helps avoid an AC breakdown, but in most experiences also keeps your air conditioner’s warranty valid. Most expert AC repair businesses will offer an annual maintenance plan so you don’t have to worry about making future AC tune-up appointments for your home.

Lastly, they will discuss the process for repairing the failed part or correcting the problem. If you elect that A/C system repair is better for you than purchasing an upgraded air conditioning system, the service tech will order any parts needed and schedule your new appointment to repair the air conditioner. Or, if the part needed is already available on their truck, they will begin the air conditioner repair work with your go-ahead.

Always know that throughout West Chester your HVAC equipment is in good hands with Wesley Wood Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have undergone extensive background checks so you can feel comfortable with the people we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your air conditioner repair, give us a call 24/7 at 484-401-7577 and we’ll be happy to explain the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.