When you want heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will handle the trip charge and a diagnostic fee individually. A number of companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we believe we can offer better value by separating the two.
A trip charge handles the cost for a certified plumber or HVAC technician to visit your home. Occasionally called a service call fee, this payment is the initial rate for bringing our technicians, equipment and expertise to your door. If you’d like to eliminate trip charges in the future, you can consider registering for one of our membership plans.
The diagnostic fee covers the services necessary to find the root of a problem. With plumbing, this could include scoping. During HVAC repairs, it could involve examining the inside of your system. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee will be rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you don’t.
Generally speaking, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work related to evaluating the problem and coming up with a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee as it’s rolled into the cost of the repairs.
Other plumbers and HVAC companies charge one fee for both the trip and the diagnostics. As opposed to charging you for two services together, we opt for two individual fees. This allows us to price our services in the fairest available manner.
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