When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many property owners start their search for an AC repair company online. While you’re surfing the web, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair service. Find out which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the ability to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra charge. Thoroughly weigh your local alternatives before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that offers emergency services is essential if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on quality and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service likely has the experience it needs to handle complicated problems. See how much time the company has been in existence. Then, ask a tech whether they have previously encountered the problem you need fixed. Such experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you select a company that offers competitive and fair prices. Be leery of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your peace of mind. Such coverage displays quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to disrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in West Chester.