"Technician was courteous, prompt and efficient "
"very efficient and pleasant. Arrived promptly and explained the work he was doing clearly."
"Professional and thorough
"LARRY HAS BEEN HERE FOR SERVICE SEVERAL TIMES. WHEN I SEE HIM, I'M GLAD BECAUSE HE SURE KNOWS HIS STUFF. I FEEL VERY CONFIDENT IN LARRY!"
"arrived ontime... very friendly "
"The technician came within the defined window and he worked efficiently while in my home."
"Stephan did a very through job cleaning and inspecting our furnace. He also addressed and answered questions concerning the thermostat."
"Timeliness and thorough visit"
"Always the best service and friendly technicians"
"On time, courteous, helpful."
"On-time, friendly, efficient, well-prepared, respected my house and totally professional"
"Prompt arrival, efficient service"
"Technician was professional and on time, very friendly."
"Technician communicated very well."
"the technician arrived during the set time and worked efficiently and got the job done."
"your tech was efficient & knowledgeable
"Adam was here on time. He is friendly and explains things."
"The technician was very customer service friendly. OK to engage in conversation with. When I asked questions, he provided the correct answers right away. "
"Very respectful, wore bootie slips, considerate!"
"nothing to be dissatisfied about"
"Polite, on time, familiar with my house"
"Bill explained the services he performed, and answered the questions I had."
"Arrived on time, went right to work"
"Steve our tech was excellent"
"The provider was efficient and knowledgeable "
"Knowledgeable and professional "
"Technician was courteous and thorough with explanations"
"Larry was prompt, courteous, professional and knowledgeable. Clearing of my condensation line on my AC was diagnosed and taken care of promptly"
"Excellent and fast service from Allen. Technician Steve quickly focused in on the issue and solved the problem in a quick and very efficient manner."
"The technician was very polite and he was able to assist me in downloading the app so I could program my system by phone."
"Informative and friendly"
"Technicians were timely & worked very efficiently on a Sat. to install our new units. "
"Adam was very friendly, thorough, and professional."
"Martin, the salesman, was responsive to the urgency of the situation and provided sensible advice in the circumstances."
"Our technician Steve was very thorough in explaining what he had found and how to repair it."
"The technician was very helpful. I had some questions and he took his time and answered them thoroughly"
"Always professional and personable. Not pushy. I feel I am getting an honest answer. "
"Adam was personable and also knowledgeable and worked to get to the bottom of the issue. He represented both himself and the company very well."
"Stephen was on time, very respectful of the property and the inside of my home.
Answered all of my questions and also discussed service options."
"The technician was on time, friendly and knowledgeable."
"Your technician was extremely outgoing, communicative, and
professional. We have never been disappointed with any of your technicians but this fellow is a keeper."
"On time, efficient, clearly explained issues"
"The technician was efficient, and repaired our system in a timely manner"
"Adam did a great job and was able to quickly resolve the issue"
"Stephen always explains what he has done. He was also the main reason when I needed to replace the HVAC system that I did not consider anyone else. He explained all my op..."
"Tech explained all he did very courteous "
"The technician's are not fully equipped to complete the cleaning service."
"The technician was late. I actually had to call. Then about 10 minutes after he arrived, another technician arrived too. So they were hanging out and chatting out back an..."
"Technician was good, office lied to me"
"Technician was very thorough and professional."
"tech was polite, did not waste time, explained, wore clean booties and helped me level outdoor power unit. Also appt. setter was professional."
"serviceman was on time, fixed the problem quickly, very professional and friendly"
"service rep went above and beyond. very professional and courteous."
"My serviceman was polite, on time ,knowlegeable and explained everything that needed to be done. He made recommendations regarding my filter."
"Reasonably priced and timely service."
"Technician arrived on time, was courteous and efficient."
"professional and personal attitude of Lawrence (Larry}"
"10 is perfect and everything is and has room to improve and grow,??"
"Very friendly, work seemed thorough, explained wjat he was doing"
"Adam is professional, knowledgeable and efficient. After installing the new thermostat, he made sure that I understood how it works and how to properly program. He then c..."
"Adam, was very knowledgeable and courteous."
"On time, knowledgeable, polite"
"Technician was professional, courteous, neat and responsive to my questions and comments"
"He did a great job was pleasant efficient on time"
"When scheduling the appointment, I requested Brian as the visiting technician, and I was told he would be there. However, he wasn't the tech who showed up. I requested hi..."
"Our technician (Adam) was very professional, helpful, and effectively evaluated our problem and the next steps to repair our heat pump. Adam provided excellent service fo..."
"The technician was prompt, courteous, and knowledge on our air conditioning system. He explained what he was doing, why, and the results of his checks."
"The service expert was so kind knowledgeable. Exceptional. "
"Our service technician knows what he is doing. I have requested him twice now, as it would serve your customers better to have one consistent technician who know the syst..."
"Very polite. Did the job and left. "
"The technician was veyr knowledgeable and spent a significant amount of time explaining to me my problem. "
"Tech pleasant and job done. "
"Efficient. Cordial. Explanations"
"The technician had a sense of humor, the knowledge to get the job done and we were pleased with the results"
"The technician arrived promptly, and was very helpful in answering my questions."
"on time for appointment, knowledgeable, efficient"
"The technician was very timely, got right to work, explained what he was doing and also the outcome. He was also sure to wear shoe covers in the house. He was very knowle..."
"He was respectful, worked dillenglenly, answered my questions. A technician was sent to repair a problem before and didn't do it correctly. Adam came and made the repair ..."
"Adam is an exceptional technician."
"Called me to let me know tech was on the way & time frame.
John was very curtious & listened tonour concerns & needs. He handle what we needed. "
"Adam was friendly, efficient, and informative and figured out what was wrong promptly."
"Annual A/C maint. was performed on 4.3.2017 by Wesley Wood tech. No problems were identified other than cleaning the unit. Turned unit on 1st hot day 6.7.2017 and unit fa..."
"I specifically asked for Adam and set up the appointment many weeks in advance. He is very capable and a good person. I like dealing with him."
"The technician, John, was very nice and explained everything!"
"Technician arrived right on time, he was very professional and thorough. Mike represents your company very well."
"Our technician's skills and services (and problem detection) were all very good, and he gets a "10". Our only comment is that we feel that what your company charges for ..."
"Larry is reliable, courteous and knowledgeable."
"Arrived on time and completed work efficiently"
"Jon is an extremely pleasant, courteous gentleman and went about his business in a friendly, efficient manner. He explained to me an issue we have with our older air cond..."
"Very professional, respectful, and friendly."
"Because I noticed the person did a great job"
"Immediately figured out problem and fixed it."
"Adam always does a thorough job of checking out our units."
"The tech. Advised me of a gas odor outside next to the ac compressor. The gas co came out and replaced a faulty fitting."
"Came within time given.
Serviced all areas. "
"Great service, the tech explained everything clearly and in detail, and he was very pleasant and helpful."
"Great service. Technician was prompt, polite, friendly, thorough, helpful, and appeared to want to do a good job."
"The tech arrived 40 minutes after the last eat time slot. You got a 5 rating because he was a gentleman and I couldn't blame him. You solicit customers in freezing weathe..."
"professional, prompt and discussed issues"
"Adam was very efficient, pleasant, and professional. "
"I got a call telling that my service could not be performed. After I explained this was the third time they would be coming for the same problem, and I couldn't stay home..."
"Very thorough and conscientious service performed, very cordial in answering all my questions.....believe the service he performed was outstanding!!!!"
"He was on time and very helpful. He did his work and cleaned up after himself. "
"You're technician was prompt courteous and very knowledgeable.
I was impressed w/ his X'pertise and appreciated his recommendations for the future of my X'isting air con..."
"On time. Pleasant tech. Job done well. "
"On time, quick, clean job and good feedback"
"The technician, who is the one that typically comes to my house, is informative, professional, and someone I'm comfortable with in my home working on my unit."
"Early (cancellation of prior appointment), organized - in and out effictively, capable. Appreciated appointment reminder calls.
WW is much improved over the past few ..."
"All seems to be good as far as we can judge"
"Knowledge of technician."
"Technician arrived on time and was very professional in answering my questions."
"Technician met every expectation I had."
"Very helpful about questions"
"Technician did not have handheld computer or paper receipt with him. Promised to have one mailed. "
"friendly, efficient service"
"Adam was very pleasant and knowledgeable and took time to explain everything
"The tech was professional, courteous, and had a great customer awareness."
"He was on time, thorough and even cleaned out the air conditioner."
"The technician was EXTREMELY polite, respectful and courteous."
"Tech was on time, changed filters without being asked, was friendly and polite. System working just fine."
"On time and worked quickly"
"Technician was knowledgeable, helpful, polite and respectful of the house.
"Technician arrived on time and seemed to do a thorough job. He took several minutes to explain the state of our system's "health". Was willing too answer questions."
"I usually get a printout from some type of handheld device the technician usually has. This time I just got a pink receipt to sign. Don't know if it makes a difference. I..."
"Tecc was friendly and informative"
"This technician has serviced our HVAV equipment on several occasions and is very thorough and efficient. I would prefer that he be assigned to our semi-annual maintenance..."
"The technician who came out last week was very nice but my dealings with Wesley Wood have been a disaster. My account is still not correct as far as the maintenance plan..."
"Jon was an excellent tech and answered all my questions.
Jon is very polite and I hope to have him come the next service call.
Jon has a lot of knowledge about my syste..."
"The service person arrived more than 3 hours after the time window. There should have been a contact from him or the company that the schedule had broken down."
"Courteous, efficient and very professional"
"Adam was fantastic! Did the necessary work and answered all my questions. A very professional and knowledgeable technician."
"He was actually early. Courteous. Checked the systemefficiently "
"Adam provided clear and understanable answers to our questions"
"Bob was thorough and very helpful."
"Professional and complete"
"Tech was professional in his duties, friendly, seems like a very nice guy."
"Not only on time but early.
Rapid and hopefully accurate check up"
"It started off badly. Had an appt between 12 and 2. 2:15 I called and asked if someone was coming today and she told me I didn't have an appt. I think his name was Bri..."
"The technician never showed up and didn't call"
"The Wesley Wood employee arrive on time, was polite and was very efficient."
"Technician was professional, thorough and friendly."
"Technician was excellent."
"Michael Is very knowledgeable about the product and offers prompt and courteous service. He is able to explain the technical features in a manner that a lay per..."
"Professional, courteous service."
"the person was on time, polite, did a great job and had covers on his shoes"
"the service man seemed very knowledgeable and was very friendly and personable"
"Martin was outstanding in his presentation and very helpful with providing us information on the financing of the unit.
Mike and Matt were just very courteous they expla..."
"Performed contracted service quickly and efficiently. Did not try to upsell me."
"Your technician was courtesy and thorough!"
"Rep on time, very courteous of my home, explained everything he was doing, answered all my questions."
"Technician was very thorough & explained things in detail Also very courteous."
"Because Adam was prompt, very knowledgeable, and pleasant!"
"Technician was on time and efficient. He made a trip back to your office to get me a new filter which he installed. I would have given a 10 rating but the cost of the fil..."
"In rune and orofessional"
"Outstanding Technician. Prompt, Informative and competent."
"Your representative, Adam was very thorough and very courteous.Working quickly and was not disreputive."
"Technician, Matt, was courteous, thorough, represented company very well"
"Technician arrived in a timely fashion on a weekend & was able to make repair same day as he had parts on hand in his service vehicle."
"Steve, the technician who came out was fantastic and gets a 10. The fact that I was lied to several times by Mandy on the customer service line knocks the overall score ..."
"Very efficient appt and service process"
"Serviceman very thorough"
"one guy did nothing just waited around"
"Tech was prepared, courteous and not in a hurry"
"Timely, polite, provided update after tune up"
"On time, courteous, knowledgeable."
"Jon seemed very competent, respectful of our property (going into and out of home). He was quietly efficient and we would welcome him into our house
for the next servi..."
"Technician was great! Very polite and helped get the air flow corrected. "
"Great service tech. We think Larry or Brian. Can't remember name. Professional , courteous and good explaining issues "
"It's disappointing to have a different tech every time. I miss the years when you always sent the same tech to our home. It makes a homeowner feel like the service is mor..."
"Technician was prompt and efficient
"he was courteous and professional"
"Courteous, friendly, knowledgeable, answered all my questions, etc."
"The service man was very clean , quick , and thorough."
"Neat, discussed condition and needs of equipment"
"My expectations were met."
"The technician arrived on time, was very professional and courteous."
"Technician rates a 10 because of his diligent attention to detail in getting the job done right and to my satisfaction."
"Mike and Steve (?)were very proficient,professional and knowledgeable.
***Not happy with the late start due to training first....not their fault!"
"Lawrence went right to the unit and checked it out thoroughly. He was most pleasant the entire visit."
"told me I need 3 new ultraviolet light bulbs. When I refused to replace them since I had just done it 6 months ago, he found a loose connection and all but one was okay."
"very pleased with the service and the agent. Knowlegeable about
the condition of the a/c. unit"
"Adam was on time, polite and kept me informed. "
"The tech was courteous, well informed, answered all my questions, and explained what he did."
"The young man was on time or a bit early. He was efficient and friendly. "
"technician was thorough"
"Right on time - my appointment was noon to 2 and he arrived right around noon which was great!!"
"The gentleman who provided our service was extremely polite noticed the issue immediately and corrected it"
"Polite, incredibly punctual and very pleasant for working on a holiday!"
"Needed to be reminded to wear booties while in the house."
"The technician was. Satisfactory "
"Installation process on new HVAC system still not completed."
"My heat pump was running fine before the Wesley Wood technician went into his diagnostic testing. After his testing, my defrost board was defunct ."
"The technician was courteous, professional, and fixed the problem."
"I had cancelled and was not home. A person came here anyway and talked his way in past our dog sitter. He was here for 45 minutes which is not enough time to service our ..."
"On time, courteous and clean. Answered my questions to my satisfaction."
"The technician went the extra mile to clean up after himself after there was some leaking from the water heater he was repairing."
"Very pleasant, worked efficiently "
"Tech was ontime, explained clearly our systems performance and the work done and was very cordial"
"Leonard very thorough- and a great teacher re maintenance. "
"Alex Steeley was very courteous, kind, and professional. However, he did not diagnosed the problem correctly. About a week later, the same problem occurred. Since your co..."
"Bart worked quickly and thoroughly. He explained everything he did as he went along."
"Technician covered his shoes when he came into our house. Was careful to keep his work area clean and leave it as he found it. He was also very courteous and friendly. Se..."
"Technician was very courteous and seemed very knowledgeable. Answered our questions. Was very respectful of our space and kept things neat and clean when he did his work."
"Professional, efficient andt horough"
"Dave was very conscientious and thorough in his investigation and the service he performed. He was pleasant and helpful and continued to live up to the very high standard..."
"Nice serviceman, not pushy"
"Very polite. Excellent expertise and on time"
"Technicians are professional and considerate"
"This rating represent the person that came for my A/C service. I am a bit disappointed that my dampness smell did not get resolved over the last 2 years. The service pe..."
"I always ask for Larry! I feel that I can trust him and that he won't recommend something unless it needs to be replaced or fixed.
"Arrived on time, courteous service."
"Alex was clear and direct with what he was doing and took the time to do it right."
"friendly, knowledgeable, answered my questions"
"Friendly, professional and fast."
"First time here. Tried hard to please us. "
"Gave a 9, should have been lower because technician could not properly check A/C unit due to freezing temperatures. Wesley Wood should have taken the initiative to postp..."
"Individual was courtious, did a good job of explaining ans educating me on my system and was clean and neat."
"on time friendly professional service and work."
"Professional, on time and friendly.
"Technician was courteous and knowledgeable"
"My complaint is that when the new furnace was installed, the man used my last filter without telling me. Also since our last new furnace used only filters you installed,..."
"Great help from Adam. He explained why my Peco bill was so high. "
"Clear explanation of why mysterious noise from new unit"
"Larry was efficient and informative. He had a needed filter on his truck."
"Adam was prompt, professional, pleasant, showed me what was broken and explained what he was going to do and why."
"Always great service, really like the tech"
"Larry was prompt and professional"
"Service was on time and serviceman was very good"
"TECH WAS KNOWLEDGABLE AND POLITE. "
"Came quickly, diagnosed and fixed problem quickly."
"The tech took care of the problem but it returned by bedtime"
"John was prompt and showed the utmost respect for me as well as my property. He was well-spoken and very friendly. I think he should get a raise or at least a nice Chri..."
"Technician Mike fixed the problem and took time to explain the heating system. He was very knowledgable and professional and thorough in assessing the issue."
"He could not find my house altho he was parked 20 feet from my front door. He said he was hard of hearing and could not hear tee compressor. He could not get my credit ca..."
"Jon Outerbridge is by far the best technition we have had. I will always ask for him."
"The technician was extremely polite, respectful and competent. He explained what he was doing and was willing to answer my questions. Very nice representative of your c..."
"Prompt, efficient and friendly service"
"Tech was engaging and provided advice relative to my needs to maintain and operate my systems. He exceeded my expectations for the service provided."
"Sean provided excellent service. He arrived on time, explained what he was doing, and answered all my questions regarding furnace maintenance."
"Larry was great as usual."
"Courteous, knowlegeable and efficient"
"Very quick, efficient and fixed my issue so that I can hopefully last with this furnace until Spring as we cannot replace at this time."
"Technician was on time and efficient."
"I am confused. The technician told me it ws a capacitor problem which I know can be replaced. Bot the printout says it was the compressor. What was it?! I want a second o..."
"We received phone calls to update us on changes and to confirm appointment.
The technician was was very knowledgeable. He He fiound a problem and tested and retested the..."
"Tech was courteous and on time (actually early - no problem). Did his work without any difficulty."
"Came on time, got the job done, professional, knowledgable, courteous"
"He was very pleasant, knowledgeable about his work, very customer oriented and on time."
"Bob was very professional. MOST IMPORTANT WAS THAT BOB CALLED BACK IN THE AFTERNOON TO CHECK THAT THE HEATING SYSTEM WAS WORKING CORRECTLY. AND THAT THE REPAIRS WERE CORR..."
"After Lawrence completes his top notch tune-ups, we always feel very comfortable that our system will continue to run in a better than satisfactory manner."
"They kept coming.back until the problems were solved."
"On time, courteous and efficient."
"Larry, our inspection technician was very thorough and explained everything he did and saw. AS usual for Knockleman he was a professional expert."
"Because all systems run good and have run good ever since Lawrence has worked on our equipment."
"Technician was on time and was professional"
"I have always been satisfied with the technicians, but I am taking the extra time to say that Nick was exceptional. He explained to me why things were being done and wha..."
"Your technician is always courtious and informative. Very knowledgeable and helpful in instructing me on the new heating and cooling system."
"Fast, efficient, did what was requested."
"Professional, explained his procedure."
"It was based on the excellent service I received from John, the technician."
"Purchased a completely new, high-quality heat pump/ac unit in July of 2013, over $10K. My heating bills shot up in November, and a service call determined that my BACK U..."
"John was wonderful and performed all the preventive maintenance on the furnace."
"Technician arrived on time and did excellent work"
"On time. Knowledgeable of system. Offered tips to maintain system integrity."
"Efficient, friendly, competent and professional"
"General workmanship, cleanliness, and personality."
"Not sure if the outside units were checked"
"I think the technician needs more training. He didn't give me his name, didn't wear the little blue booties, didn't let me know what he did, and didn't give me a receipt..."