Training & Development

Career Training Opportunities from Wesley Wood Service Experts Heating & Air Conditioning in West ChesterCareer Training Opportunities from Wesley Wood Service Experts Heating & Air Conditioning in West Chester

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week class focused on technical and sales to better position the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better position the RSC for success in their market.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales operation.

Technical Training
The technical training for technicians contains:

  • HVAC tune-up procedural training semiannually
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Continuous NATE certification and specialty courses on demand

Service Experts Heating and Air Conditioning is investing in further training through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and structure for managing a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling over a one (1) day program. In this class we cover heating, ventilation, and air conditioning basics, what makes people invest, calling skills, scripts, customer purchase signs, and mastering customer grievances.

Dispatcher

  • No formal training given. On the job training conducted by the General Manager and relevant staff at the center.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week class focused on technical and sales to better position the RSC for success in their region.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better position the RSC for success in their market.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales operation.

Technical Training
The technical training for technicians contains:

  • HVAC tune-up procedural training semiannually
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Continuous NATE certification and specialty courses on demand

Service Experts Heating and Air Conditioning is investing in further training through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and structure for managing a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling over a one (1) day program. In this class we cover heating, ventilation, and air conditioning basics, what makes people invest, calling skills, scripts, customer purchase signs, and mastering customer grievances.

Dispatcher

  • No formal training given. On the job training conducted by the General Manager and relevant staff at the center.
Wesley Wood Service Experts Heating & Air Conditioning
1140 McDermott Drive, Suite 101
West Chester, Pennsylvania 19380

Phone: 484-401-7577
Email: wesleywood@serviceexperts.com
PA007227